BMGT Final Exam– All Chapters Covered –
Verified Q&A – Scored 100%
Rules" or "standards" that guide the behavior of team members are called _______
A) Cohesion factors.
B) Required behaviors.
C) Task guides.
D) Maintenance behaviors.
E) Norms - ✔✔E) Norms
Someone who exposes the misdeeds of others in an organization in an attempt to preserve ethical
standards and protect against further wasteful, hannful, or illegal acts is called
A) a retaliator
B) a whistleblower
C) an ethics steward
D) an ethics evaluator
E) an ethics sheriff - ✔✔B) a whistleblower
In considering the results that any team must achieve, ______ means that a work group or team is
expected to transform resource inputs into product outputs that have some value for the organization.
A) Performance.
B) Cohesion.
C) Commitment.
D) Satisfaction.
E) Future viability. - ✔✔A) Performance.
,Ethical dilemmas in the form of ____ may occur when a manager takes a bribe or kickback or
extraordinary gift in return for making a decision favorable to the gift giver.
A) discrimination
B) sexual harassment
C) conflicts of interest
D) customer confidence
E) organizational resources - ✔✔C) conflicts of interest
________ are ones that are familiar, straightforward, and clear with respect to the information needs.
A) Expected problems.
B) Unstructured problems.
C) Systematic decisions.
D) Structured problems.
E) Administrative decisions. - ✔✔D) Structured problems.
Decision by ______ is being used when two or three people can dominate the majority or "railroad" the
majority into agreeing to a solution.
A) Majority rule.
B) Lack of response.
C) Authority rule.
D) Consensus.
E) Minority rule. - ✔✔E) Minority rule.
Which of the following accurately describes an open system?
, A) An open system is used to share and exchange information across organizational boundaries.
B) An open system is a collection of subsystems that are not connected to the external environment.
C) An open system is one of many systems that have a positive impact on employee satisfaction.
D) An open system interacts with their environments in a continual process of transforming resource
inputs into product outputs in the form of finished goods and/or services.
E) An open system treats its employees as an important asset. - ✔✔D) An open system interacts with
their environments in a continual process of transforming resource inputs into product outputs in the
form of finished goods and/or services.
Stacey has been confronted with an ethical dilemma in her job at ABC, Inc. and has decided to proceed
in a way that most would consider unethical. According to your textbook, Stacey may attempt to
rationalize her unethical behavior by
A) convincing herself that a behavior is not really illegal.
B) convincing herself that a behavior is in everyone' best interests.
C) convincing herself that nobody will ever find out what you've done.
D) convincing herself that the organization will "protect" you.
E) All of the above could be used for rationalize unethical behavior - ✔✔E) All of the above could be
used for rationalize unethical behavior
The upside-down pyramid is a concept that looks at the entire organization in order to:
A) Establish a formal chain of command
B) Focus on serving the customer
C) Have employees support the managers
D) Determine promotion opportunities
E) None of the above - ✔✔B) Focus on serving the customer
Problem solving and decision-making are dependent on ______ quality being available to the right
people at the right time.
Verified Q&A – Scored 100%
Rules" or "standards" that guide the behavior of team members are called _______
A) Cohesion factors.
B) Required behaviors.
C) Task guides.
D) Maintenance behaviors.
E) Norms - ✔✔E) Norms
Someone who exposes the misdeeds of others in an organization in an attempt to preserve ethical
standards and protect against further wasteful, hannful, or illegal acts is called
A) a retaliator
B) a whistleblower
C) an ethics steward
D) an ethics evaluator
E) an ethics sheriff - ✔✔B) a whistleblower
In considering the results that any team must achieve, ______ means that a work group or team is
expected to transform resource inputs into product outputs that have some value for the organization.
A) Performance.
B) Cohesion.
C) Commitment.
D) Satisfaction.
E) Future viability. - ✔✔A) Performance.
,Ethical dilemmas in the form of ____ may occur when a manager takes a bribe or kickback or
extraordinary gift in return for making a decision favorable to the gift giver.
A) discrimination
B) sexual harassment
C) conflicts of interest
D) customer confidence
E) organizational resources - ✔✔C) conflicts of interest
________ are ones that are familiar, straightforward, and clear with respect to the information needs.
A) Expected problems.
B) Unstructured problems.
C) Systematic decisions.
D) Structured problems.
E) Administrative decisions. - ✔✔D) Structured problems.
Decision by ______ is being used when two or three people can dominate the majority or "railroad" the
majority into agreeing to a solution.
A) Majority rule.
B) Lack of response.
C) Authority rule.
D) Consensus.
E) Minority rule. - ✔✔E) Minority rule.
Which of the following accurately describes an open system?
, A) An open system is used to share and exchange information across organizational boundaries.
B) An open system is a collection of subsystems that are not connected to the external environment.
C) An open system is one of many systems that have a positive impact on employee satisfaction.
D) An open system interacts with their environments in a continual process of transforming resource
inputs into product outputs in the form of finished goods and/or services.
E) An open system treats its employees as an important asset. - ✔✔D) An open system interacts with
their environments in a continual process of transforming resource inputs into product outputs in the
form of finished goods and/or services.
Stacey has been confronted with an ethical dilemma in her job at ABC, Inc. and has decided to proceed
in a way that most would consider unethical. According to your textbook, Stacey may attempt to
rationalize her unethical behavior by
A) convincing herself that a behavior is not really illegal.
B) convincing herself that a behavior is in everyone' best interests.
C) convincing herself that nobody will ever find out what you've done.
D) convincing herself that the organization will "protect" you.
E) All of the above could be used for rationalize unethical behavior - ✔✔E) All of the above could be
used for rationalize unethical behavior
The upside-down pyramid is a concept that looks at the entire organization in order to:
A) Establish a formal chain of command
B) Focus on serving the customer
C) Have employees support the managers
D) Determine promotion opportunities
E) None of the above - ✔✔B) Focus on serving the customer
Problem solving and decision-making are dependent on ______ quality being available to the right
people at the right time.
