VERIFIED QUESTIONS AND ANSWERS ALREADY GRADED A+
Water Damage - ANSWER- Defined as any water that causes the usefulness, or future use or
value of any property to become impaired by water
Water Damage Restoration - ANSWER- Defined as the act or process of restoring and does not
complete until brought back to a pre-loss state.
Three Purposes of Water Damage Restorstion - ANSWER- 1.) stop or prevent the growth of
mold and mildew.
2.) to stop or prevent the growth of biological contamination that may have been activated by
the moisture source.
3.) to remove and extract, the maximum levels of spores caused by the biological
contamination.
Four Primary Objectives of Water Damage Restoration - ANSWER- 1.) protect public health.
2.) remove harmful substances that may have entered the environment with the flowing water
3.) salvage valuable property.
4.) restore the environment to a dry and healthy state.
Standard for Water Damage Restorstion - ANSWER- ANSI S-500
3 Categories of Water Damage - ANSWER- 1.) Category 1/Clean
2.) Category 2/Gray
3.) Category 3/Black
**regulated, hazardous materials, and mold may require a specialized expert**
, What is Category 1 of Water Damage - ANSWER- Water that originates from a sanitary water
source and is one that does not pose substantial risk to humans.
Examples: appliance malfunction, broken, toilet tank, broken water, supply, lines, tub, or sink
overflow
What is Category 2 of Water Damage - ANSWER- Water that contains significant chemical,
biological or physical contamination, and has the potential to cause substantial discomfort or
sickness.
Examples: broken aquariums, punctured, water beds, overflows from toilet bowls with urine,
but no feces, overflow from dishwasher or washing machine
What is Category 3 of water Damage - ANSWER- Always contains pathogenic (disease causing)
agents. Likelihood of causing severe sickness if consumed or exposed to humans.
Examples: ground surface, water, rising water from streams, or rivers, seawater, sewage
At What Category of Water Damage Must You Remove Carpet Pad? - ANSWER- Categories 2+3
The source of the water intrusion does not, by itself, determine the contamination level
(___________) of the loss. The __________ on which the water contacts may also affect the
contamination level. - ANSWER- 1.) Category
2.) Surface
How are Water Damage Categories determined? - ANSWER- By the source, contacted surfaces,
and by the history and characteristics of the water.