C430 WGU EXAM 2025 QUESTIONS
AND ANSWERS
Communication reduces consequences - ANSWER✔️✔️-•Altruism
the belief in or practice of disinterested and selfless concern for the well-being of others
•Rationalization
• Accountability
•Compensation
Hospital Acquired Conditions - ANSWER✔️✔️-CMS identified conditions that are not present on
admission and could be "reasonably preventable", and therefore hospitals are not allowed to receive
additional payment for these conditions that do present.
focus on loss but don't
TQM - ANSWER✔️✔️-system focus
Variation on the Pareto Principle
•85/15 rule - 85% of problem is related to system failure and 15% is the fault of the people involved
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,•Three premises:
•Quality is important and can be measured
•People are part of the solution not the problem
•Change is fundamental and can be managed
Developing a Risk Management Plan - ANSWER✔️✔️-Analyze/identify
-the possible liability (e.g. patient and employee safety, operational, financial) risks related to
medication errors in the hospital.
-The team interviews key internal stakeholders, develops a sequenced timeline of the event, analyzes
quality assessment studies, accreditation surveys, medication error incidents, and error near-miss
reports, and reviews related tasks and medication protocols from the emergency room, pharmacy,
and physicians.
•Severity to the individual and/or organization
•Number of people harmed or potentially harmed
•Likelihood or frequency of occurrence
Examine/determines
-the errors that must be addressed by
-analyzing the data gathered in the first step.
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,They determine that the operational management from the involved departments must refine
processes.
Develop/agreed upon plan
(e.g. including stakeholder manager(s) insights) to respond to and mitigate communication,
dispensing errors, and improve overall work flow.
Implement/education
After developing the plan and educating the staff, the operational managers implement the plan in
the hospital.
Monitor/change-move forward:
-the results of the implementation to determine effectiveness of the plan.
Quality Tools from in the Industry - ANSWER✔️✔️-reduce time and waste
•Lean Management focuses on
reducing waste and eliminating errors in the processes.
•Six Sigma focuses on
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, eliminating causes of defects or errors and minimizing variability in process.
Risk Management Tools for Identifying Risk - ANSWER✔️✔️-•Incident Reporting
System to identify events that are not consistent with the routine operation of a hospital or routine
care of patients
•Occurrence Reporting
A policy listing specific adverse events that MUST be reports
•Required by some states and insurers
•Can increase identification of adverse events to 40-60%
•Occurrence Screening
System that identifies deviations from normal procedures or expected outcomes
•Uses criteria to identify adverse events but does not rely on staff reporting
•Increases identification of adverse events to 80-85%
Risk and Quality of Care - ANSWER✔️✔️-Maximization of the use of limited resources
Elimination of duplication
Developing new solutions to problems
Facilitation of training programs
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
AND ANSWERS
Communication reduces consequences - ANSWER✔️✔️-•Altruism
the belief in or practice of disinterested and selfless concern for the well-being of others
•Rationalization
• Accountability
•Compensation
Hospital Acquired Conditions - ANSWER✔️✔️-CMS identified conditions that are not present on
admission and could be "reasonably preventable", and therefore hospitals are not allowed to receive
additional payment for these conditions that do present.
focus on loss but don't
TQM - ANSWER✔️✔️-system focus
Variation on the Pareto Principle
•85/15 rule - 85% of problem is related to system failure and 15% is the fault of the people involved
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 1
,•Three premises:
•Quality is important and can be measured
•People are part of the solution not the problem
•Change is fundamental and can be managed
Developing a Risk Management Plan - ANSWER✔️✔️-Analyze/identify
-the possible liability (e.g. patient and employee safety, operational, financial) risks related to
medication errors in the hospital.
-The team interviews key internal stakeholders, develops a sequenced timeline of the event, analyzes
quality assessment studies, accreditation surveys, medication error incidents, and error near-miss
reports, and reviews related tasks and medication protocols from the emergency room, pharmacy,
and physicians.
•Severity to the individual and/or organization
•Number of people harmed or potentially harmed
•Likelihood or frequency of occurrence
Examine/determines
-the errors that must be addressed by
-analyzing the data gathered in the first step.
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 2
,They determine that the operational management from the involved departments must refine
processes.
Develop/agreed upon plan
(e.g. including stakeholder manager(s) insights) to respond to and mitigate communication,
dispensing errors, and improve overall work flow.
Implement/education
After developing the plan and educating the staff, the operational managers implement the plan in
the hospital.
Monitor/change-move forward:
-the results of the implementation to determine effectiveness of the plan.
Quality Tools from in the Industry - ANSWER✔️✔️-reduce time and waste
•Lean Management focuses on
reducing waste and eliminating errors in the processes.
•Six Sigma focuses on
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 3
, eliminating causes of defects or errors and minimizing variability in process.
Risk Management Tools for Identifying Risk - ANSWER✔️✔️-•Incident Reporting
System to identify events that are not consistent with the routine operation of a hospital or routine
care of patients
•Occurrence Reporting
A policy listing specific adverse events that MUST be reports
•Required by some states and insurers
•Can increase identification of adverse events to 40-60%
•Occurrence Screening
System that identifies deviations from normal procedures or expected outcomes
•Uses criteria to identify adverse events but does not rely on staff reporting
•Increases identification of adverse events to 80-85%
Risk and Quality of Care - ANSWER✔️✔️-Maximization of the use of limited resources
Elimination of duplication
Developing new solutions to problems
Facilitation of training programs
FOR STUDY PURPOSES ONLY COPYRIGHT © 2025 ALL RIGHTS RESERVED 4
