SOPHIA: CONFLICT RESOLUTION:
UNIT 3 EXAM 2025 QUESTIONS AND
ANSWERS
Blaming - ANS Attributing a negative experience to another's actions or inactions.
You Statement - ANS Opposite to I-statements; a statement ascribing a given trait or quality
to another, usually negative.
I-Statement - ANS A conflict resolution technique used to explain how and why one person's
action affects the speaker.
People vs. Problems - ANS A conflict resolution perspective that focuses parties' attention on
tangible actions and conditions within a conflict rather than perceived innate qualities of the
parties.
Reaction vs. Response - ANS A distinction between automatic, non-conscious reaction to a
stimulus and consciously chosen action in response to a stimulus.
Identity vs. Action - ANS In conflict resolution, similar to people v. problems, a focus on
specific actions performed by a party rather than the party's innate nature.
Active Listening - ANS A conflict resolution technique in which the listener sends constant
feedback to the speaker, indicating that the speaker's message has been received and
understood or interpreted as intended.
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, Feedback - ANS Indications that a message has been received and interpreted in a particular
way.
Suspending Judgement - ANS Refraining from evaluation of an idea, situation or person.
understanding/ agreement - ANS If an individual is using active listening techniques, they will
show ______________ of the message but not always ___________________.
Interest - ANS An action, belief, or physical item that a party perceives as important or
essential to his/her satisfaction or happiness.
Position - ANS A particular way of getting an interest met, but not necessarily the only way of
getting that interest met.
Positional/Distributive Bargaining - ANS A form of negotiation in which elements of each
party's positions are seen as things to be traded back and forth in an effort to get needs
partially met.
Shared/Mutual (Joint) Interests - ANS Interests held by all parties to a conflict.
Yes/No Question - ANS A question used to confirm facts, answered by a yes or no.
Short Answer Question - ANS A question used to reveal facts, answered by a single word or
brief statement.
Leading Question - ANS A question asked to confirm or disconfirm an assumption or belief of
the asker, usually phrased with the speaker's belief as part of the question.
Open-Ended Question - ANS A question asked to elicit a detailed explanation of a situation,
answered with a detailed statement.
2|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
UNIT 3 EXAM 2025 QUESTIONS AND
ANSWERS
Blaming - ANS Attributing a negative experience to another's actions or inactions.
You Statement - ANS Opposite to I-statements; a statement ascribing a given trait or quality
to another, usually negative.
I-Statement - ANS A conflict resolution technique used to explain how and why one person's
action affects the speaker.
People vs. Problems - ANS A conflict resolution perspective that focuses parties' attention on
tangible actions and conditions within a conflict rather than perceived innate qualities of the
parties.
Reaction vs. Response - ANS A distinction between automatic, non-conscious reaction to a
stimulus and consciously chosen action in response to a stimulus.
Identity vs. Action - ANS In conflict resolution, similar to people v. problems, a focus on
specific actions performed by a party rather than the party's innate nature.
Active Listening - ANS A conflict resolution technique in which the listener sends constant
feedback to the speaker, indicating that the speaker's message has been received and
understood or interpreted as intended.
1|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
, Feedback - ANS Indications that a message has been received and interpreted in a particular
way.
Suspending Judgement - ANS Refraining from evaluation of an idea, situation or person.
understanding/ agreement - ANS If an individual is using active listening techniques, they will
show ______________ of the message but not always ___________________.
Interest - ANS An action, belief, or physical item that a party perceives as important or
essential to his/her satisfaction or happiness.
Position - ANS A particular way of getting an interest met, but not necessarily the only way of
getting that interest met.
Positional/Distributive Bargaining - ANS A form of negotiation in which elements of each
party's positions are seen as things to be traded back and forth in an effort to get needs
partially met.
Shared/Mutual (Joint) Interests - ANS Interests held by all parties to a conflict.
Yes/No Question - ANS A question used to confirm facts, answered by a yes or no.
Short Answer Question - ANS A question used to reveal facts, answered by a single word or
brief statement.
Leading Question - ANS A question asked to confirm or disconfirm an assumption or belief of
the asker, usually phrased with the speaker's belief as part of the question.
Open-Ended Question - ANS A question asked to elicit a detailed explanation of a situation,
answered with a detailed statement.
2|P a g e C o p y r i g h t © 2 0 2 5 T H E B R I G H T A L L R I G H T S R E S E R V E D
