● Authors: Robert E. Quinn, David S. Bright, Rachel L. Sturm
● Latest Edition: 7th Edition (2021)
● Publisher: Wiley
● ISBN: 9781119710967
Summary:
This book introduces the Competing Values Framework (CVF), a model that helps managers
understand and balance the tensions between different managerial roles and competencies.
The CVF identifies four management models: Collaborate, Create, Compete, and Control.
By mastering skills in each quadrant, managers can adapt to various organizational
challenges. The 7th edition incorporates new research, updated cases, and emphasizes the
development of leadership character.
🔷 Overview of the Book:
This book uses the Competing Values Framework (CVF)—a management model that
helps individuals develop balanced leadership skills by addressing tensions between
competing roles. It divides management competencies into four key quadrants:
1. Collaborate (Human Relations Model)
2. Create (Open Systems Model)
3. Compete (Rational Goal Model)
4. Control (Internal Process Model)
Managers must learn to flexibly shift among these roles to be successful in complex and
dynamic environments.
📗 Chapter-by-Chapter Summary
Chapter 1: Becoming a Master Manager
● Introduces the Competing Values Framework.
● Defines a Master Manager as someone who integrates a range of behaviors and
competencies from all four quadrants.
● Explains the paradox of management: effectiveness requires balancing contradictory
demands (e.g., control vs. flexibility).
● Emphasizes self-awareness and reflective practice as the foundation of
managerial development.
● Introduces the use of managerial assessments to diagnose personal competencies.