USPS EXAM 421 WINDOW CLERK
EXAM SET QUESTIONS WITH
COMPLETE SOLUTIONS
Insurance claims should be filed no later than - ANSWER-60 days
Anonymous Mail is separated at - ANSWER-AMU
Change of address takes how long to complete - ANSWER-5 days
Refunds should be requested within how may days - ANSWER-30 days
Stamps are replenished how often - ANSWER-weekly
Customers are charge what fee to pay to have their PO Box back after the 10th day -
ANSWER-late fee or lock change fee of $23
Customers can check their claim online after how many days - ANSWER-10
A second or finally notice is issued after how many calendar days from the first
attempted delivery of certified mail article - ANSWER-5 days
PS Form 3816 COD must show - ANSWER-the article number
Units with Individual accountability have fixed credits/stamps and are audited how
often - ANSWER-every 4 months
BSA IS - ANSWER-Bank secrecy Act a law that requires every business that
provides financial services to report these transactions
what are the two types of money orders and their colors - ANSWER-Domestic- green
and International - pink
Money orders can be purchased with - ANSWER-cash, travelers check, and debit
cards
RCE stands for - ANSWER-Retail Customer Experience
What is the main benefit of the RCE Program - ANSWER-Test the skill of our retail
work force through the eyes of our customer (mystery shopper)
Does the post office give cash back if so how much - ANSWER-yes, as long as they
purchase something up to $50 in $10 increments
What is the time limit that COD undeliverable packages can be held for - ANSWER-
30 days
EXAM SET QUESTIONS WITH
COMPLETE SOLUTIONS
Insurance claims should be filed no later than - ANSWER-60 days
Anonymous Mail is separated at - ANSWER-AMU
Change of address takes how long to complete - ANSWER-5 days
Refunds should be requested within how may days - ANSWER-30 days
Stamps are replenished how often - ANSWER-weekly
Customers are charge what fee to pay to have their PO Box back after the 10th day -
ANSWER-late fee or lock change fee of $23
Customers can check their claim online after how many days - ANSWER-10
A second or finally notice is issued after how many calendar days from the first
attempted delivery of certified mail article - ANSWER-5 days
PS Form 3816 COD must show - ANSWER-the article number
Units with Individual accountability have fixed credits/stamps and are audited how
often - ANSWER-every 4 months
BSA IS - ANSWER-Bank secrecy Act a law that requires every business that
provides financial services to report these transactions
what are the two types of money orders and their colors - ANSWER-Domestic- green
and International - pink
Money orders can be purchased with - ANSWER-cash, travelers check, and debit
cards
RCE stands for - ANSWER-Retail Customer Experience
What is the main benefit of the RCE Program - ANSWER-Test the skill of our retail
work force through the eyes of our customer (mystery shopper)
Does the post office give cash back if so how much - ANSWER-yes, as long as they
purchase something up to $50 in $10 increments
What is the time limit that COD undeliverable packages can be held for - ANSWER-
30 days
