USPS 421 WINDOW CLERK PRACTICE
EXAM QUESTIONS WITH VERIFIED
ANSWERS
Every Door Direct Mail - ANSWER-Cost-effective way to reach potential customers
near your business. Create mailpieces however you like, select postal routes and
pay for postage online. Bring your mailing to your local Post Office™ for delivery to
every household on chosen routes. 5000 or fewer pieces, must be a flat, thickness
min .007", max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R -
Postage Statement. Cash/check for payment.
Premium Forwarding Service - ANSWER-Fee service offering temporary weekly
reshipment services. Length of 2 weeks to one year (6 month renewal).
Self-Service Kiosk - ANSWER-Located in Post Office lobbies. They are available
even when the Post Office counter is closed. Designed to process 80% of
transactions.
mPOS - ANSWER-Mobile Point of Sale
Mobile Point of Sale - ANSWER-Allows customer service representatives to process
many simple transactions away from the Full-Service counter, a strategy known in
the retail industry as "line busting." Consists of an Apple iPod Touch, integrated
barcode imager/credit card reader, wireless receipt printer and wireless label printer,
allowing Post Offices to improve customer experience and reduce cost to serve.
Stamps by Mail - ANSWER-Ability to order stamps and have them mailed directly to
customer. Order forms/online.
Stamps by Phone - ANSWER-Ability to order stamps via phone and have them
mailed directly to customer.
Stamps by Fax - ANSWER-Ability to order stamps via fax and have them mailed
directly to the customer.
Forever Stamps - ANSWER-1 oz FC letter stamp.
Semi-Postal Stamps - ANSWER-Charity stamps. Additional amount is donated to
charity.
Strategic Partners - ANSWER-Fed Ex, UPS, Amazon
HAZMAT - ANSWER-Hazardous Materials
DMM Publication 52 - ANSWER-Hazardous, Restricted and Perishable Mail
PACT - ANSWER-Prevent All Cigarette Trafficking – 2009
,Standard - ANSWER-Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as
large/small gifts. Retail only.
Media - ANSWER-Educations materials: Books, film, manuscripts, CD, DVD
Library - ANSWER-To/from libraries, schools
Bound Printed Matter - ANSWER-Permanently bound: catalogs, phone books.
BMEU
Extra Services - ANSWER-Certified, Insurance, Registered, USPS Tracking,
Signature Confirmation, Return Receipt
Online Services - ANSWER-Buy stamps, Track and Confirm, COA, FWD, Holds,
schedule redelivery, postage, package pickup, order supplies.
Click-N-Ship - ANSWER-Ability to print labels with postage, pay postage by CC,
calculate and compare rates, standardize and store addresses, find zip codes,
purchase insurance.
Employee Engagement Programs - ANSWER-Identify opportunities. Business
Connect/Customer Connect/Rural Connect
Package Pickup - ANSWER-Schedule online carrier pickup.
Pick Up On Demand - ANSWER-Schedule a timed pickup for additional fee.
USPS Mobile - ANSWER-GPS location app for locating USPS facilities.
Direct Mail - ANSWER-Mailing tool that is cost effective, promotes business,
generates sales.
EDDM - ANSWER-Every Door Direct Mail - 5000 or fewer pieces, must qualify as a
flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is
paid in advance - cash, check for payment. PS3602-R
HAZMAT Question - ANSWER-Is there anything liquid, fragile, perishable or
potentially hazardous such as lithium batteries or perfume?
HAZMAT Regulations - ANSWER-Found in DMM, IMM, Publication 52, Handbook
EL-812.
ORM-D - ANSWER-Other Regulated Materials-Domestic: Marking for mail or
shipping in the US that identifies other regulated materials for domestic transport
only. Packages bearing this mark contain hazardous material in a limited quantity
that presents a limited hazard during transportation, due to its form, quantity, and
packaging. Surface transport only. No International. Usually consumer commodities.
, HAZMAT Categories - ANSWER-Flammable, Corrosive/Reactive, Biological, Toxic,
Other common
Declared HAZMAT - ANSWER-Declared by mailer, properly marked, properly
packaged.
Undeclared HAZMAT - ANSWER-Suspected of containing prohibited HAZMAT.
Non-mailable HAZMAT - ANSWER-Markings of non-mailable materials, non-
mailable quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do
not accept: Improperly reused/recycled boxes, air transport that does not meet
requirements, no HAZMAT to International/APO/FPO.
HAZMAT Procedure - ANSWER-Inspect, ask questions, refer to postmaster or
supervisor if needed. If in doubt ask supervisor or postmaster. If cannot determine
contents, do not accept. Give Notice 107 - Some Things Were Never Meant to be
Mailed - Let's Keep the Mail Safe.
If markings found: Report, isolate, contact mailer, file report with inspection service.
Poster 138 - ANSWER-HAZMAT "Keep the Mail Safe" poster.
HAZMAT Handling - ANSWER-Transport in reliable MTE, Stage in isolated area,
Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave
unattended.
HAZMAT Identification - ANSWER-Affix placard to MTE transport.
HAZMAT Packing Requirements - ANSWER-DMM - Sufficient cushion, secure
closures, adequate package reinforcement, both delivering and return address,
hazard marked on address side.
Tobacco Requirements - ANSWER-NO tobacco except: Intra AL/HI (PME, PM),
business/regulatory purpose (PME), certain individuals (PME/PM), consumer
testing/public health. All must have PS3811 and Label 11-HFPU.
PS3811 - ANSWER-Return Receipt - Proof of delivery. Can be combined with:
Signature Confirmation
Special Handling
Restricted Delivery
USPS Tracking
Insurance up to $500
Parcel Airlift Service (PAL)
Label 11-HFPU - ANSWER-Hold For Pick Up
Anonymous Mail - ANSWER-All mail weighing over 13 oz, bearing only stamps and
not presented to a retail counter.
EXAM QUESTIONS WITH VERIFIED
ANSWERS
Every Door Direct Mail - ANSWER-Cost-effective way to reach potential customers
near your business. Create mailpieces however you like, select postal routes and
pay for postage online. Bring your mailing to your local Post Office™ for delivery to
every household on chosen routes. 5000 or fewer pieces, must be a flat, thickness
min .007", max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R -
Postage Statement. Cash/check for payment.
Premium Forwarding Service - ANSWER-Fee service offering temporary weekly
reshipment services. Length of 2 weeks to one year (6 month renewal).
Self-Service Kiosk - ANSWER-Located in Post Office lobbies. They are available
even when the Post Office counter is closed. Designed to process 80% of
transactions.
mPOS - ANSWER-Mobile Point of Sale
Mobile Point of Sale - ANSWER-Allows customer service representatives to process
many simple transactions away from the Full-Service counter, a strategy known in
the retail industry as "line busting." Consists of an Apple iPod Touch, integrated
barcode imager/credit card reader, wireless receipt printer and wireless label printer,
allowing Post Offices to improve customer experience and reduce cost to serve.
Stamps by Mail - ANSWER-Ability to order stamps and have them mailed directly to
customer. Order forms/online.
Stamps by Phone - ANSWER-Ability to order stamps via phone and have them
mailed directly to customer.
Stamps by Fax - ANSWER-Ability to order stamps via fax and have them mailed
directly to the customer.
Forever Stamps - ANSWER-1 oz FC letter stamp.
Semi-Postal Stamps - ANSWER-Charity stamps. Additional amount is donated to
charity.
Strategic Partners - ANSWER-Fed Ex, UPS, Amazon
HAZMAT - ANSWER-Hazardous Materials
DMM Publication 52 - ANSWER-Hazardous, Restricted and Perishable Mail
PACT - ANSWER-Prevent All Cigarette Trafficking – 2009
,Standard - ANSWER-Printed matter: Flyers, circulars, advertising, newsletters,
bulletins, catalogs, small packages. Includes general merchandise such as
large/small gifts. Retail only.
Media - ANSWER-Educations materials: Books, film, manuscripts, CD, DVD
Library - ANSWER-To/from libraries, schools
Bound Printed Matter - ANSWER-Permanently bound: catalogs, phone books.
BMEU
Extra Services - ANSWER-Certified, Insurance, Registered, USPS Tracking,
Signature Confirmation, Return Receipt
Online Services - ANSWER-Buy stamps, Track and Confirm, COA, FWD, Holds,
schedule redelivery, postage, package pickup, order supplies.
Click-N-Ship - ANSWER-Ability to print labels with postage, pay postage by CC,
calculate and compare rates, standardize and store addresses, find zip codes,
purchase insurance.
Employee Engagement Programs - ANSWER-Identify opportunities. Business
Connect/Customer Connect/Rural Connect
Package Pickup - ANSWER-Schedule online carrier pickup.
Pick Up On Demand - ANSWER-Schedule a timed pickup for additional fee.
USPS Mobile - ANSWER-GPS location app for locating USPS facilities.
Direct Mail - ANSWER-Mailing tool that is cost effective, promotes business,
generates sales.
EDDM - ANSWER-Every Door Direct Mail - 5000 or fewer pieces, must qualify as a
flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is
paid in advance - cash, check for payment. PS3602-R
HAZMAT Question - ANSWER-Is there anything liquid, fragile, perishable or
potentially hazardous such as lithium batteries or perfume?
HAZMAT Regulations - ANSWER-Found in DMM, IMM, Publication 52, Handbook
EL-812.
ORM-D - ANSWER-Other Regulated Materials-Domestic: Marking for mail or
shipping in the US that identifies other regulated materials for domestic transport
only. Packages bearing this mark contain hazardous material in a limited quantity
that presents a limited hazard during transportation, due to its form, quantity, and
packaging. Surface transport only. No International. Usually consumer commodities.
, HAZMAT Categories - ANSWER-Flammable, Corrosive/Reactive, Biological, Toxic,
Other common
Declared HAZMAT - ANSWER-Declared by mailer, properly marked, properly
packaged.
Undeclared HAZMAT - ANSWER-Suspected of containing prohibited HAZMAT.
Non-mailable HAZMAT - ANSWER-Markings of non-mailable materials, non-
mailable quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do
not accept: Improperly reused/recycled boxes, air transport that does not meet
requirements, no HAZMAT to International/APO/FPO.
HAZMAT Procedure - ANSWER-Inspect, ask questions, refer to postmaster or
supervisor if needed. If in doubt ask supervisor or postmaster. If cannot determine
contents, do not accept. Give Notice 107 - Some Things Were Never Meant to be
Mailed - Let's Keep the Mail Safe.
If markings found: Report, isolate, contact mailer, file report with inspection service.
Poster 138 - ANSWER-HAZMAT "Keep the Mail Safe" poster.
HAZMAT Handling - ANSWER-Transport in reliable MTE, Stage in isolated area,
Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave
unattended.
HAZMAT Identification - ANSWER-Affix placard to MTE transport.
HAZMAT Packing Requirements - ANSWER-DMM - Sufficient cushion, secure
closures, adequate package reinforcement, both delivering and return address,
hazard marked on address side.
Tobacco Requirements - ANSWER-NO tobacco except: Intra AL/HI (PME, PM),
business/regulatory purpose (PME), certain individuals (PME/PM), consumer
testing/public health. All must have PS3811 and Label 11-HFPU.
PS3811 - ANSWER-Return Receipt - Proof of delivery. Can be combined with:
Signature Confirmation
Special Handling
Restricted Delivery
USPS Tracking
Insurance up to $500
Parcel Airlift Service (PAL)
Label 11-HFPU - ANSWER-Hold For Pick Up
Anonymous Mail - ANSWER-All mail weighing over 13 oz, bearing only stamps and
not presented to a retail counter.
