USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM (2 VERSIONS) |
NEWEST ACTUAL EXAM
COMPREHENSIVE QUESTIONS AND
VERIFIED ANSWERS GRADED A+ | 100%
PASS | 2024 UPDATE!
What is Media Mail's content limited to? - ✔✔✔ Correct Answer >
Books, sound recordings, recorded video tapes, printed music, recorded
computer-readable media (DVD's and CD's).
What two forms of ID are required for a customer to open a PO Box? -
✔✔✔ Correct Answer > Photo ID and an additional non-photo ID
such as a corporate ID, passport, proof of vehicle insurance or vehicle
registration, current deed or lease, state or government issued ID,
military ID, university ID, alien registration card, certificate of
naturalization, or home insurance policy.
When a SSA paraphrases a customer's request it is showing
____________. - ✔✔✔ Correct Answer > Interest.
,Words and phrases that are upsetting or elicit a response when we hear
them are called ____________ words. - ✔✔✔ Correct Answer >
Trigger.
If a customer hands you a credit card for payment and it has not been
signed... you must _______________. - ✔✔✔ Correct Answer > Not
accept the card until signed.
What cannot be purchased with a credit card? - ✔✔✔ Correct
Answer > Money orders, trust fund deposits, pre-cancelled stamps,
COD funds, employee debts, Every Door Direct Mail, permit imprint
deposits, money-by-wire, postage meter setting, periodicals postage
and passport fees remitted to the Department of State.
What are some extra services we offer on packages? - ✔✔✔ Correct
Answer > Registered Mail, Return Receipt, Return Receipt for
Merchandise, Restricted Delivery, USPS Tracking (delivery
confirmation), Signature Confirmation, Collect on Delivery, Certified
Mail and Certificate of Mailing.
What are the four categories of International Mail? - ✔✔✔ Correct
Answer > 1st class mail international, Priority mail international,
Priority Express international and Global Express Guaranteed.
What is written or typed at the bottom of an international article? -
✔✔✔ Correct Answer > The country name in all capital letters.
, What is the maximum value for dutiable (international) merchandise? -
✔✔✔ Correct Answer > $400.
What are the maximum weights for Priority Mail International Flat rate
products? - ✔✔✔ Correct Answer > Flat rate envelopes and small flat
rate boxes have a 4 lb limit. Medium and Large flat rate boxes have a 20
lb limit.
What are some features and benefits of Priority Mail Express
International? - ✔✔✔ Correct Answer > Fast; $100 insurance
(updated to $200); maximum weight 70 lbs; money back guarantee to
certain destinations; tracking service available; free packaging; online
postage incentives; can purchase additional insurance up to $5,000;
return receipt services.
What are some features and benefits of Global Express Guaranteed? -
✔✔✔ Correct Answer > Delivery in 1-3 business days; money-back
guarantee to certain destinations; includes delivery status information;
weight limits from 22-70 lbs depending on the country; $100 liability
insurance; can purchase up to $2499 additional insurance.
Shipping Services are those products in which the Postal Service is
competitive with other delivery companies. What services does this
include? - ✔✔✔ Correct Answer > Priority Mail Express, Priority Mail,
Parcel Select, Parcel Return Service.
TRAINING EXAM (2 VERSIONS) |
NEWEST ACTUAL EXAM
COMPREHENSIVE QUESTIONS AND
VERIFIED ANSWERS GRADED A+ | 100%
PASS | 2024 UPDATE!
What is Media Mail's content limited to? - ✔✔✔ Correct Answer >
Books, sound recordings, recorded video tapes, printed music, recorded
computer-readable media (DVD's and CD's).
What two forms of ID are required for a customer to open a PO Box? -
✔✔✔ Correct Answer > Photo ID and an additional non-photo ID
such as a corporate ID, passport, proof of vehicle insurance or vehicle
registration, current deed or lease, state or government issued ID,
military ID, university ID, alien registration card, certificate of
naturalization, or home insurance policy.
When a SSA paraphrases a customer's request it is showing
____________. - ✔✔✔ Correct Answer > Interest.
,Words and phrases that are upsetting or elicit a response when we hear
them are called ____________ words. - ✔✔✔ Correct Answer >
Trigger.
If a customer hands you a credit card for payment and it has not been
signed... you must _______________. - ✔✔✔ Correct Answer > Not
accept the card until signed.
What cannot be purchased with a credit card? - ✔✔✔ Correct
Answer > Money orders, trust fund deposits, pre-cancelled stamps,
COD funds, employee debts, Every Door Direct Mail, permit imprint
deposits, money-by-wire, postage meter setting, periodicals postage
and passport fees remitted to the Department of State.
What are some extra services we offer on packages? - ✔✔✔ Correct
Answer > Registered Mail, Return Receipt, Return Receipt for
Merchandise, Restricted Delivery, USPS Tracking (delivery
confirmation), Signature Confirmation, Collect on Delivery, Certified
Mail and Certificate of Mailing.
What are the four categories of International Mail? - ✔✔✔ Correct
Answer > 1st class mail international, Priority mail international,
Priority Express international and Global Express Guaranteed.
What is written or typed at the bottom of an international article? -
✔✔✔ Correct Answer > The country name in all capital letters.
, What is the maximum value for dutiable (international) merchandise? -
✔✔✔ Correct Answer > $400.
What are the maximum weights for Priority Mail International Flat rate
products? - ✔✔✔ Correct Answer > Flat rate envelopes and small flat
rate boxes have a 4 lb limit. Medium and Large flat rate boxes have a 20
lb limit.
What are some features and benefits of Priority Mail Express
International? - ✔✔✔ Correct Answer > Fast; $100 insurance
(updated to $200); maximum weight 70 lbs; money back guarantee to
certain destinations; tracking service available; free packaging; online
postage incentives; can purchase additional insurance up to $5,000;
return receipt services.
What are some features and benefits of Global Express Guaranteed? -
✔✔✔ Correct Answer > Delivery in 1-3 business days; money-back
guarantee to certain destinations; includes delivery status information;
weight limits from 22-70 lbs depending on the country; $100 liability
insurance; can purchase up to $2499 additional insurance.
Shipping Services are those products in which the Postal Service is
competitive with other delivery companies. What services does this
include? - ✔✔✔ Correct Answer > Priority Mail Express, Priority Mail,
Parcel Select, Parcel Return Service.
