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USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM 2025: REAL VERIFIED
QUESTIONS & CORRECT ANSWERS| PACK OF
EXCELLENCE| THE ULTIMATE KEY TO YOUR
SUCCESS.
1. What must the SSA do when a customer present an article to
them that is considered anonymous mail? - correct answer -
Ask the hazmat question, weigh the article and determine if the
weight exceed 13 oz. If so, apply a $ 0.00 PVI or meter strip
and cancel the stamps. If the retail unit does not have PVI's or
meter strips, apply an AVSEC Clearance Stamp.
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2. What are the three ways to initiate a domestic insurance claim?
- correct answer - Online at www.usps.com, by mail or at a
postal retail unit.
3. How does a customer initiate an International Insurance Claim?
- correct answer - Call the Postal Service International Inquiry
Center at 1-800-222-1811.
4. When a customer is denied on an insurance claim, how long do
they have to appeal the decision? - correct answer - 60 days.
5. What handbook is your source of information on reatail counter
procedures? - correct answer - F 101 - Field Accounting
Procedures. "F" is for Financial.
6. The two leading causes of clerk shortages are the selling of
__________ and the failure to count money during a window
transaction. - correct answer - Money orders.
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7. If your cash drawer is out of tolerance you may request a re-
count. Once you sign the count sheet, the count is over.
True/False? - correct answer - True.
8. Who conducts counts on your cash drawer? - correct answer -
Both you and your supervisor/postmaster.
9. What is the minimum size for any mailpiece? - correct answer -
3 1/2 " height, 5" length, .007" thickness.
10. If a letter is polywrapped, polybagged, enclosed in any
plastic material or has an exterior surface made of a material
that is not paper, what surcharge is applied? - correct answer -
Non-machinable.
11. What is form PS 3533 used for? - correct answer - To issue
Postal Refunds.
12. What are the restrictions/uses of Every Door Direct Mail? -
correct answer - 5,000 pieces or less flat-sized mailpieces
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within an area serviced by a single post office. Maximum
weight is 3.3 oz. No permit is required, only registration.
13. What is PS Form 6401? - correct answer - Money Order
Inquiry Form.
14. What is the purpose of bait money orders? - correct answer -
To aid the Postal Inspection Service in Postal burglary and
robbery investigations.
15. In the priority of protection, what item is considered the most
important? - correct answer - Postal funds.
16. What is the publication from HQ USPS Retail? - correct
answer - Retail Digest.
17. Mailing Services are those products in which the Postal
Service has no competition from other delivery companies. This
includes? - correct answer - First-class mail, Periodicals,
Standard, Bound Printed Matter, Library Mail, Media mail.
USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM 2025: REAL VERIFIED
QUESTIONS & CORRECT ANSWERS| PACK OF
EXCELLENCE| THE ULTIMATE KEY TO YOUR
SUCCESS.
1. What must the SSA do when a customer present an article to
them that is considered anonymous mail? - correct answer -
Ask the hazmat question, weigh the article and determine if the
weight exceed 13 oz. If so, apply a $ 0.00 PVI or meter strip
and cancel the stamps. If the retail unit does not have PVI's or
meter strips, apply an AVSEC Clearance Stamp.
, Page | 2
2. What are the three ways to initiate a domestic insurance claim?
- correct answer - Online at www.usps.com, by mail or at a
postal retail unit.
3. How does a customer initiate an International Insurance Claim?
- correct answer - Call the Postal Service International Inquiry
Center at 1-800-222-1811.
4. When a customer is denied on an insurance claim, how long do
they have to appeal the decision? - correct answer - 60 days.
5. What handbook is your source of information on reatail counter
procedures? - correct answer - F 101 - Field Accounting
Procedures. "F" is for Financial.
6. The two leading causes of clerk shortages are the selling of
__________ and the failure to count money during a window
transaction. - correct answer - Money orders.
, Page | 3
7. If your cash drawer is out of tolerance you may request a re-
count. Once you sign the count sheet, the count is over.
True/False? - correct answer - True.
8. Who conducts counts on your cash drawer? - correct answer -
Both you and your supervisor/postmaster.
9. What is the minimum size for any mailpiece? - correct answer -
3 1/2 " height, 5" length, .007" thickness.
10. If a letter is polywrapped, polybagged, enclosed in any
plastic material or has an exterior surface made of a material
that is not paper, what surcharge is applied? - correct answer -
Non-machinable.
11. What is form PS 3533 used for? - correct answer - To issue
Postal Refunds.
12. What are the restrictions/uses of Every Door Direct Mail? -
correct answer - 5,000 pieces or less flat-sized mailpieces
, Page | 4
within an area serviced by a single post office. Maximum
weight is 3.3 oz. No permit is required, only registration.
13. What is PS Form 6401? - correct answer - Money Order
Inquiry Form.
14. What is the purpose of bait money orders? - correct answer -
To aid the Postal Inspection Service in Postal burglary and
robbery investigations.
15. In the priority of protection, what item is considered the most
important? - correct answer - Postal funds.
16. What is the publication from HQ USPS Retail? - correct
answer - Retail Digest.
17. Mailing Services are those products in which the Postal
Service has no competition from other delivery companies. This
includes? - correct answer - First-class mail, Periodicals,
Standard, Bound Printed Matter, Library Mail, Media mail.
