Page |1
USPS SALES & SERVICES ASSOCIATE
TRAINING - 2025 CLASS EDITION WITH 100%
VERIFIED QUESTIONS AND EXPERT
SOLUTIONS| GUARANTEED VALUE AND
SUCCESS.
Non-mailable means that the piece, as designed, is _______ from the
mailstream. - correct answer - Prohibited.
21-3
What are the minimum dimensions of a mail piece (letter)? - correct answer
- 3 ½" in height, 5" in length, .007" in thickness, rectangular in shape.
21-3
What is girth? - correct answer - The distance around the thickest part of a
package.
21-4
What are maximum dimensions for a package? - correct answer - 70
pounds. 108" length + girth. Up to 130" length + girth for Standard.
21-4
, Page |2
What are the five mail processing categories? - correct answer - Letters,
flats, machinable parcels, irregular parcels, outside parcels.
21-4
What is the maximum size for a postcard? - correct answer - 4 1/4" height,
6" length, .016" thickness.
21-5
What would cause a flat-size piece to be excluded from flat pricing? -
correct answer - Do not meet flexibility standards, are not uniformly thick,
are not rectangular in shape.
21-6
What is a machinable parcel? - correct answer - 6 oz to 25 lbs; minimum
size of 3" x 6" x ¼" to maximum size of 17" x 17" x 27".
21-7
What is an irregular parcel? - correct answer - Has ONE of the following
characteristics: less than 6" in length or 3" in height or 6 oz in weight;
rolls/tubes 26" long or less; articles enclosed in envelopes that are not
letters, flats or machinable parcels.
21-8
, Page |3
What are outside parcels? Examples? - correct answer - Parcels that
because of their size, shape, density, container type, or the nature of their
contents, cannot be processed in postal sacks. Metal-strapped boxes,
rolls/tubes more than 26" in length, liquid containers, tires, trees.
21-9
What is a non-machinable surcharge? - correct answer - Charge applied to
first-class letter-size pieces that meet one or more non-machinable
characteristics and are excluded from automated processing.
21-10
What are some examples of why a letter would be non-machinable? -
correct answer - Polybagged, polywrapped, or enclosed in plastic material;
has clasps, strings, buttons, or similar closure devices; contains items such
as pens, pencils, keys or coins; is too rigid; has a delivery address parallel
to the shorter dimension of the mailpiece.
21-10
A mailpiece that is too small, too large or too heavy is ________? - correct
answer - Not mailable.
21-14
, Page |4
How can knowing the products you sell benefit customers and the USPS? -
correct answer - Strengthens communication skills, boosts enthusiasm,
assists in overcoming concerns.
22-4
What is product knowledge? - correct answer - Being aware of what we
have to offer, being proficient at our jobs and making the effort to inform our
customers.
22-5
Why is Product Knowledge important? - correct answer - Provides personal
satisfaction in helping a customer; increases customer knowledge;
increases revenue; increases interaction between the SSA and customer;
empowers the SSA to be the expert; ensures loyal, satisfied, returning
customers.
22-5
What are the selling points of Priority Mail Express? - correct answer -
Delivery 365 days a year; no Saturday delivery charges; no residential
surcharges; free tracking information; the ONLY overnight delivery to
mailbox and PO Box addresses; signature proof of delivery available on
request.
22-6
What are the selling points of Priority Mail? - correct answer - Nationwide
delivery within 1-3 days; fast and affordable; flat rate boxes (if it fits, it
USPS SALES & SERVICES ASSOCIATE
TRAINING - 2025 CLASS EDITION WITH 100%
VERIFIED QUESTIONS AND EXPERT
SOLUTIONS| GUARANTEED VALUE AND
SUCCESS.
Non-mailable means that the piece, as designed, is _______ from the
mailstream. - correct answer - Prohibited.
21-3
What are the minimum dimensions of a mail piece (letter)? - correct answer
- 3 ½" in height, 5" in length, .007" in thickness, rectangular in shape.
21-3
What is girth? - correct answer - The distance around the thickest part of a
package.
21-4
What are maximum dimensions for a package? - correct answer - 70
pounds. 108" length + girth. Up to 130" length + girth for Standard.
21-4
, Page |2
What are the five mail processing categories? - correct answer - Letters,
flats, machinable parcels, irregular parcels, outside parcels.
21-4
What is the maximum size for a postcard? - correct answer - 4 1/4" height,
6" length, .016" thickness.
21-5
What would cause a flat-size piece to be excluded from flat pricing? -
correct answer - Do not meet flexibility standards, are not uniformly thick,
are not rectangular in shape.
21-6
What is a machinable parcel? - correct answer - 6 oz to 25 lbs; minimum
size of 3" x 6" x ¼" to maximum size of 17" x 17" x 27".
21-7
What is an irregular parcel? - correct answer - Has ONE of the following
characteristics: less than 6" in length or 3" in height or 6 oz in weight;
rolls/tubes 26" long or less; articles enclosed in envelopes that are not
letters, flats or machinable parcels.
21-8
, Page |3
What are outside parcels? Examples? - correct answer - Parcels that
because of their size, shape, density, container type, or the nature of their
contents, cannot be processed in postal sacks. Metal-strapped boxes,
rolls/tubes more than 26" in length, liquid containers, tires, trees.
21-9
What is a non-machinable surcharge? - correct answer - Charge applied to
first-class letter-size pieces that meet one or more non-machinable
characteristics and are excluded from automated processing.
21-10
What are some examples of why a letter would be non-machinable? -
correct answer - Polybagged, polywrapped, or enclosed in plastic material;
has clasps, strings, buttons, or similar closure devices; contains items such
as pens, pencils, keys or coins; is too rigid; has a delivery address parallel
to the shorter dimension of the mailpiece.
21-10
A mailpiece that is too small, too large or too heavy is ________? - correct
answer - Not mailable.
21-14
, Page |4
How can knowing the products you sell benefit customers and the USPS? -
correct answer - Strengthens communication skills, boosts enthusiasm,
assists in overcoming concerns.
22-4
What is product knowledge? - correct answer - Being aware of what we
have to offer, being proficient at our jobs and making the effort to inform our
customers.
22-5
Why is Product Knowledge important? - correct answer - Provides personal
satisfaction in helping a customer; increases customer knowledge;
increases revenue; increases interaction between the SSA and customer;
empowers the SSA to be the expert; ensures loyal, satisfied, returning
customers.
22-5
What are the selling points of Priority Mail Express? - correct answer -
Delivery 365 days a year; no Saturday delivery charges; no residential
surcharges; free tracking information; the ONLY overnight delivery to
mailbox and PO Box addresses; signature proof of delivery available on
request.
22-6
What are the selling points of Priority Mail? - correct answer - Nationwide
delivery within 1-3 days; fast and affordable; flat rate boxes (if it fits, it
