USPS SALES AND SERVICES ASSOCIATE TRAINING EXAM
2023-2024 ACTUAL EXAM 250 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
What is the term used to describe the people, processes, pride and results to ensure customers
expectations are exceeded? - ANSWER-Customer Centric
What is the role of the US Postal Inspection Sevice? - ANSWER-USPIS is the primary law enforcement
arm of the Postal Service.
What is the Office of the Inspector General? - ANSWER-The USPS OIG performs audits within USPS to
maintain the integrity and accountability of its revenue, assists and employees.
What does GIST stand for? - ANSWER--Greet
-Inquire
-Suggest
-Thank
What are the roles of a Lobby Assistant? - ANSWER-Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window, and answers customers questions.
What does SOLER stand for? - ANSWER--Squarely face the person
-Open your posture
-Lean towards the sender
-Eye contact maintained
-Relax while attending
What is the Hazmat question? - ANSWER-Does this item contain anything liquid, fragile, perishable or
potentially hazardous such as lithium batteries, perfume, or mercury?
When do you ask the Hazmat question? - ANSWER-You weigh it; You say it
,Postal Service employees operate under a mandate to protect and preserve the mail placed in its: -
ANSWER-Custody
A violation of the security and sanctity of the mail is: - ANSWER-Failing to deliver the mail
The first opportunity for a Sales and Services Associate (SSA) to start the customer experience on a
positive note is to: - ANSWER-Deliver a first impression
The type of communication that can enhance or contradict messages is: - ANSWER-Non-verbal
communication
The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their
needs are met is: - ANSWER-GIST
For a mailpiece to be considered a flat-sized mailpiece it must pass the: - ANSWER-Flexibly test
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal
Service? - ANSWER-Instills customer confidence
Successful sales transactions occur when the Sales and Services Associate (SSA): - ANSWER-Makes an
informed mutual decision with the customer on products/services
What is the most positive way to impact the customer perception of the Post Office? - ANSWER-Provide
excellent customer service
The US Postal Service is the only delivery service that reaches: - ANSWER-Every address in the nation
An organized workstation creates a more _____ workplace. - ANSWER-Efficient
How a Sales and Services Associate (SSA) conducts themselves on the job effects the: - ANSWER-Postal
Brand
, An active listening technique used to create a successful transaction is called: - ANSWER-Clarifying
One of the first things a customer notices about a Sales and Services (SSA) is their: - ANSWER-Personal
appearance
What are the 5 mail processing categories? - ANSWER-1. Letters
2. Flats
3. Machinable Parcels
4. Irregular Parcels
5. Nonmachinable Parcels
What are the minimum dimensions for a letter (LxWxThickness)? - ANSWER-5" x 3 1/2" x .007"
What are the maximum dimensions for a letter (LxWxThickness)? - ANSWER-11 1/2" x 6 1/8" x .25"
What is the maximum weight of a letter? - ANSWER-3.5 ounces
What are the minimum dimensions for a postcard (LxWxThickness)? - ANSWER-5" x 3 1/2" x .007"
What are the maximum dimensions for a postcard (LxWxThickness)? - ANSWER-6" x 4 1/4" x .016"
What are characteristics of nonmachinable letters? - ANSWER--Aspect Ratio of less than 1.3 or more
than 2.5
-Polybagged or Polywrapped
-Clasps, strings or buttons
-Contains items such as pencils, pens, keys or coins
-Too rigid
-Has a delivery address parallel to the shorter dimension of the mailpiece
2023-2024 ACTUAL EXAM 250 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
What is the term used to describe the people, processes, pride and results to ensure customers
expectations are exceeded? - ANSWER-Customer Centric
What is the role of the US Postal Inspection Sevice? - ANSWER-USPIS is the primary law enforcement
arm of the Postal Service.
What is the Office of the Inspector General? - ANSWER-The USPS OIG performs audits within USPS to
maintain the integrity and accountability of its revenue, assists and employees.
What does GIST stand for? - ANSWER--Greet
-Inquire
-Suggest
-Thank
What are the roles of a Lobby Assistant? - ANSWER-Helps customers identify mailing needs, ensures
customers complete required forms before they reach the window, and answers customers questions.
What does SOLER stand for? - ANSWER--Squarely face the person
-Open your posture
-Lean towards the sender
-Eye contact maintained
-Relax while attending
What is the Hazmat question? - ANSWER-Does this item contain anything liquid, fragile, perishable or
potentially hazardous such as lithium batteries, perfume, or mercury?
When do you ask the Hazmat question? - ANSWER-You weigh it; You say it
,Postal Service employees operate under a mandate to protect and preserve the mail placed in its: -
ANSWER-Custody
A violation of the security and sanctity of the mail is: - ANSWER-Failing to deliver the mail
The first opportunity for a Sales and Services Associate (SSA) to start the customer experience on a
positive note is to: - ANSWER-Deliver a first impression
The type of communication that can enhance or contradict messages is: - ANSWER-Non-verbal
communication
The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their
needs are met is: - ANSWER-GIST
For a mailpiece to be considered a flat-sized mailpiece it must pass the: - ANSWER-Flexibly test
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal
Service? - ANSWER-Instills customer confidence
Successful sales transactions occur when the Sales and Services Associate (SSA): - ANSWER-Makes an
informed mutual decision with the customer on products/services
What is the most positive way to impact the customer perception of the Post Office? - ANSWER-Provide
excellent customer service
The US Postal Service is the only delivery service that reaches: - ANSWER-Every address in the nation
An organized workstation creates a more _____ workplace. - ANSWER-Efficient
How a Sales and Services Associate (SSA) conducts themselves on the job effects the: - ANSWER-Postal
Brand
, An active listening technique used to create a successful transaction is called: - ANSWER-Clarifying
One of the first things a customer notices about a Sales and Services (SSA) is their: - ANSWER-Personal
appearance
What are the 5 mail processing categories? - ANSWER-1. Letters
2. Flats
3. Machinable Parcels
4. Irregular Parcels
5. Nonmachinable Parcels
What are the minimum dimensions for a letter (LxWxThickness)? - ANSWER-5" x 3 1/2" x .007"
What are the maximum dimensions for a letter (LxWxThickness)? - ANSWER-11 1/2" x 6 1/8" x .25"
What is the maximum weight of a letter? - ANSWER-3.5 ounces
What are the minimum dimensions for a postcard (LxWxThickness)? - ANSWER-5" x 3 1/2" x .007"
What are the maximum dimensions for a postcard (LxWxThickness)? - ANSWER-6" x 4 1/4" x .016"
What are characteristics of nonmachinable letters? - ANSWER--Aspect Ratio of less than 1.3 or more
than 2.5
-Polybagged or Polywrapped
-Clasps, strings or buttons
-Contains items such as pencils, pens, keys or coins
-Too rigid
-Has a delivery address parallel to the shorter dimension of the mailpiece
