WGU C484 Organizational Behavior and
Leadership Exam #2
accomodating - ANSWER ✔ the willingness of one party in a conflict to
place the opponent's interests above his or her own
adjourning stage - ANSWER ✔ the final stage in group development for
temporary groups, characterized by concern with wrapping up activities
rather than task performance
Agreeableness - ANSWER ✔ highly agreeable people are cooperative,
warm and trusting. people who score low on agreeableness are cold,
disagreeable and antagonistic
allocation of roles - ANSWER ✔ put your most able, experienced people in
central roles on the team
altering structural variables - ANSWER ✔ changing the formal organization
structure and interaction patterns of conflicting parties through job redesign,
transfers, creation of coordinating positions
altering the human variable - ANSWER ✔ using behavioral changes
technique such as human relations training to alter attitudes and behaviors
that cause conflict
,Anchoring bias - ANSWER ✔ a tendency to fixate on initial information,
from which one then fails to adequately adjust for subsequent information
Arbritrator - ANSWER ✔ a third party to a negotiation who has the authority
to dictate an agreement
Asch's study - ANSWER ✔ individual's adjusted their answers to line length
based on the answers from other members of the group
Attentional Processes - ANSWER ✔ people learn from a model only when
they recognize and pay attention to critical features. We tend to be most
influenced by models that are attractive and repeatedly available, important
to us, or similar to us in our estimation.
Attribution theory - ANSWER ✔ an attempt to determine whether an
individual's behavior is internally or externally caused
Availability bias - ANSWER ✔ tendency for people to base their judgments
on information that is readily available to them
avoiding - ANSWER ✔ the desire to withdraw from or suppress a conflict
BATNA - ANSWER ✔ the best alternative to a negotiated agreement, the
least acceptable offer that can be accepted
,Behaviorism - ANSWER ✔ a theory that argues that behavior follows
stimuli in a relative unthinking manner
benevolence - ANSWER ✔ spiritual organizations value showing kindness
to others and promoting happiness
Big Five Personality Model - ANSWER ✔ A personality assessment model
that taps five basic dimensions: Extraversion, Agreeableness,
Conscientiousness, Emotional Stability and Openness to Experience
Bounded rationality - ANSWER ✔ a process of making decisions by
constructing simplified models that extract the essential features from
problems without capturing their complexity
brainstorming - ANSWER ✔ an idea generation process that specifically
encourages any and all alternatives while withholding any criticism of those
alternatives
Characteristics of Social Identity - ANSWER ✔ 1. Similarity
2. Distinctiveness
3. Status
4. Uncertainty Reduction
Characteristics that define one's Status in a group List - ANSWER ✔ 1. The
power a person wields over others ( because they control resources,
people who control outcomes are perceived as high status)
, 2. A person's ability to contribute to group goals
3. An individual's personal characteristics (good looks, intelligence, money
or friendly personality)
clicker characteristics - ANSWER ✔ they are agreeable, high core self-
evaluations, and self-monitors. Geographically they are centrally located
clickers - ANSWER ✔ people who are able to strike up friendships quickly,
advance further and more quickly in their careers
Cognitive evaluation theory - ANSWER ✔ a version of self determination
theory which holds that allocating extrinsic rewards for behavior that had
been previously intrinsically rewarding tends to decrease the overall
motivation if the rewards are seen as controlling
Cohesiveness - ANSWER ✔ the degrees to which group members are
attracted to each other and are motivated to stay in the group
collaborating - ANSWER ✔ a situation in which the parties to a conflict
each desire to satisfy fully the concerns of all parties
Collectivism - ANSWER ✔ a tight social framework in which people expect
others in groups of which they are a part to look after them and protect
them
Leadership Exam #2
accomodating - ANSWER ✔ the willingness of one party in a conflict to
place the opponent's interests above his or her own
adjourning stage - ANSWER ✔ the final stage in group development for
temporary groups, characterized by concern with wrapping up activities
rather than task performance
Agreeableness - ANSWER ✔ highly agreeable people are cooperative,
warm and trusting. people who score low on agreeableness are cold,
disagreeable and antagonistic
allocation of roles - ANSWER ✔ put your most able, experienced people in
central roles on the team
altering structural variables - ANSWER ✔ changing the formal organization
structure and interaction patterns of conflicting parties through job redesign,
transfers, creation of coordinating positions
altering the human variable - ANSWER ✔ using behavioral changes
technique such as human relations training to alter attitudes and behaviors
that cause conflict
,Anchoring bias - ANSWER ✔ a tendency to fixate on initial information,
from which one then fails to adequately adjust for subsequent information
Arbritrator - ANSWER ✔ a third party to a negotiation who has the authority
to dictate an agreement
Asch's study - ANSWER ✔ individual's adjusted their answers to line length
based on the answers from other members of the group
Attentional Processes - ANSWER ✔ people learn from a model only when
they recognize and pay attention to critical features. We tend to be most
influenced by models that are attractive and repeatedly available, important
to us, or similar to us in our estimation.
Attribution theory - ANSWER ✔ an attempt to determine whether an
individual's behavior is internally or externally caused
Availability bias - ANSWER ✔ tendency for people to base their judgments
on information that is readily available to them
avoiding - ANSWER ✔ the desire to withdraw from or suppress a conflict
BATNA - ANSWER ✔ the best alternative to a negotiated agreement, the
least acceptable offer that can be accepted
,Behaviorism - ANSWER ✔ a theory that argues that behavior follows
stimuli in a relative unthinking manner
benevolence - ANSWER ✔ spiritual organizations value showing kindness
to others and promoting happiness
Big Five Personality Model - ANSWER ✔ A personality assessment model
that taps five basic dimensions: Extraversion, Agreeableness,
Conscientiousness, Emotional Stability and Openness to Experience
Bounded rationality - ANSWER ✔ a process of making decisions by
constructing simplified models that extract the essential features from
problems without capturing their complexity
brainstorming - ANSWER ✔ an idea generation process that specifically
encourages any and all alternatives while withholding any criticism of those
alternatives
Characteristics of Social Identity - ANSWER ✔ 1. Similarity
2. Distinctiveness
3. Status
4. Uncertainty Reduction
Characteristics that define one's Status in a group List - ANSWER ✔ 1. The
power a person wields over others ( because they control resources,
people who control outcomes are perceived as high status)
, 2. A person's ability to contribute to group goals
3. An individual's personal characteristics (good looks, intelligence, money
or friendly personality)
clicker characteristics - ANSWER ✔ they are agreeable, high core self-
evaluations, and self-monitors. Geographically they are centrally located
clickers - ANSWER ✔ people who are able to strike up friendships quickly,
advance further and more quickly in their careers
Cognitive evaluation theory - ANSWER ✔ a version of self determination
theory which holds that allocating extrinsic rewards for behavior that had
been previously intrinsically rewarding tends to decrease the overall
motivation if the rewards are seen as controlling
Cohesiveness - ANSWER ✔ the degrees to which group members are
attracted to each other and are motivated to stay in the group
collaborating - ANSWER ✔ a situation in which the parties to a conflict
each desire to satisfy fully the concerns of all parties
Collectivism - ANSWER ✔ a tight social framework in which people expect
others in groups of which they are a part to look after them and protect
them
