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Anne makes a habit of seeking feedback from others regarding her
tendency to stereotype people. Consequently she has become more
comfortable interacting on multicultural teams at work. By actually
modifying her behavior, Anne has improved which of her CQ
competencies? - 🧠 ANSWER ✔✔skills
This type of listening refers to truly listening to others without judging - 🧠
ANSWER ✔✔bare attention
Effective communication - 🧠 ANSWER ✔✔builds trust, empathy, respect
Ineffective communication - 🧠 ANSWER ✔✔creates misunderstanding
socially constructed - 🧠 ANSWER ✔✔learned through interaction with
others
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,systemic - 🧠 ANSWER ✔✔communication involves a number of interrelated
parts
organizational culture - 🧠 ANSWER ✔✔behaviors, values, rules found
within a company
communication styles - 🧠 ANSWER ✔✔what we say < how you say it
differ depending on culture
nature of intercultural communication - 🧠 ANSWER ✔✔intercultural
communication is very common
different meaning for the same word or symbol
behaviors are culturally specific
Cultural intelligence refers to our ability to effectively interact with diverse
people in diverse settings. - 🧠 ANSWER ✔✔True
CQ impacts the bottom line by: - 🧠 ANSWER ✔✔avoiding lawsuits
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, being flexible and innovative
maximizing utilization of human capital
solving problems
reaching out to a changing, global marketplace and new populations
Culture refers to a people's way of life that is socially: - 🧠 ANSWER
✔✔learned, shared, and transmitted from generation to generation
People's cultures include their religion, education, social class, and political
viewpoints. - 🧠 ANSWER ✔✔True
List of myths - 🧠 ANSWER ✔✔CQ is only important for some jobs and
some people
Developing CQ is all about changing people's awareness
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