CSA Exam Part 1 Questions And 100% Correct
Answers 2024-2025
What part of a task record would you utilize to view the latest update made on the
record? - Activity answer
What are examples of UI actions, with regard to lists? choose four answers? - Answer a)
List buttons b) list context menu c) list choices d) list links
Which feature will let you automate business logic for any application or process such
as approvals, task notifications, and record Operations? -Answer flows
When Flow runs an action, it produces a runtime value for it. That runtime value remains
the same throughout the life of the flow. What do you call that runtime value? -Answer
data pill runtime value
onboarding team of employees has asked for a way in which the managers can request
computers, monitors, business cards, and cell phones for new recruits. how would you
go about in fulfilling this need? - Answer order guide
which of the following resource would you use to decide if a specific kind of user can, in
fact, contribute to a certain knowledge base? - Answer User criteria diagnostics
- If a knowledge base does not have any access detail specified which of the following
user types can read articles that are contained within that knowledge base? Any active
user
While viewing a customer's incident form they ask you to edit the label of the 'Priority'
field to display the text of their internal terminology PValue. How would you? Right
click on on Priority and select Configure Label
, What level of Access does a user need to have to Import Articles to a Knowledge Base -
Answer Can Contribute
What ensures the publishing and retiring process of knowledge articles? Workflows
What is an advantage of defining relationship types between CI classes? Defines how to
relate CIs more easily since the pre-defined relationship in form would suggest what
type of CIs should be
Working with the CI Dependency View, how would you see relationship between one CI
and another CI? Hover on the connection line
Of the Ci tables, which is a base table of the CMDB hierarchy? -Answer cmdb
what table is a staging area for records imported from a data source? -Answer import
set row table
which field or fields are used as a unique key during imports? -Answer coalesce fields
what module allows an administrator to define destinations for imported data on any
ServiceNow table? -Answer transform map
Which of the following settings on the access control definition would you use in order to
allow all users to have access to records in the offerings table? -Select Offering. None
A manager wants to view a snapshot of month end sales performance data as compared
to sales target. Additionally, the manager wants to be able to view those month numbers
trended overtime and forecasted into the future. What capability do you suggest for this
manager? - Answer Performance Analytics.
Answers 2024-2025
What part of a task record would you utilize to view the latest update made on the
record? - Activity answer
What are examples of UI actions, with regard to lists? choose four answers? - Answer a)
List buttons b) list context menu c) list choices d) list links
Which feature will let you automate business logic for any application or process such
as approvals, task notifications, and record Operations? -Answer flows
When Flow runs an action, it produces a runtime value for it. That runtime value remains
the same throughout the life of the flow. What do you call that runtime value? -Answer
data pill runtime value
onboarding team of employees has asked for a way in which the managers can request
computers, monitors, business cards, and cell phones for new recruits. how would you
go about in fulfilling this need? - Answer order guide
which of the following resource would you use to decide if a specific kind of user can, in
fact, contribute to a certain knowledge base? - Answer User criteria diagnostics
- If a knowledge base does not have any access detail specified which of the following
user types can read articles that are contained within that knowledge base? Any active
user
While viewing a customer's incident form they ask you to edit the label of the 'Priority'
field to display the text of their internal terminology PValue. How would you? Right
click on on Priority and select Configure Label
, What level of Access does a user need to have to Import Articles to a Knowledge Base -
Answer Can Contribute
What ensures the publishing and retiring process of knowledge articles? Workflows
What is an advantage of defining relationship types between CI classes? Defines how to
relate CIs more easily since the pre-defined relationship in form would suggest what
type of CIs should be
Working with the CI Dependency View, how would you see relationship between one CI
and another CI? Hover on the connection line
Of the Ci tables, which is a base table of the CMDB hierarchy? -Answer cmdb
what table is a staging area for records imported from a data source? -Answer import
set row table
which field or fields are used as a unique key during imports? -Answer coalesce fields
what module allows an administrator to define destinations for imported data on any
ServiceNow table? -Answer transform map
Which of the following settings on the access control definition would you use in order to
allow all users to have access to records in the offerings table? -Select Offering. None
A manager wants to view a snapshot of month end sales performance data as compared
to sales target. Additionally, the manager wants to be able to view those month numbers
trended overtime and forecasted into the future. What capability do you suggest for this
manager? - Answer Performance Analytics.
