CSA Exam Set (A+ Graded) 2024-2025
Which of the following would NOT appear under History in the Application Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms - Answer B
To which module does an Administrator go to the Service Catalog application to begin
creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items - Answer B
What is the term for application menus and modules that you want to access quickly and
frequently?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark - Answer B
What term best describes something that is created, has work performed upon it, and is
eventually moved to a state of closed?
A. report
B. workflow
C. event
,D. task - Answer D
Which of the following are a type of client scripts supported in ServiceNow? (Choose
four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave - Answer A C D F
What is a formatter? Select one of the followinG.
A. A formatter allows you to configure applications on your instance
B. A formatter is a form element used to display information that is not a field in the
record
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data -
Answer B
Which one of the following statements describes the contents of the Configuration
Management Database?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets
used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and usage
statistics
D. The CMDB contains ITIL process data pertaining to configuration items - Answer A
, The following questions are multiple choice, select the correct answer.
Which of the following describes the purpose of a Service Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable types,
tasks and approvals
B. Although a Service Catalog workflow is unable to send notifications, the workflow
drives complex fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends
notifications to defined users or groups
D. A Service Catalog workflow creates three types of basic records: item variable types,
tasks, and notifications - Answer C
Which of the following is true for the following statement?
A. Order Guides limit an order to a single item, one item per request
B. Order Guide provides a checklist of steps for Administrators as to how to configure
item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for
information - Answer C
What kind of interface allows to show several performance analytics, reporting and
other widgets on one screen?
A. Form
B. List
C. Dashboard
D. Timeline - Answer C
What is a Dictionary Override?
A. A Dictionary Override is an incoming customer update in an Update Set which applies
to the same objects as a newer local customer update.
B. A Dictionary Override is the addition, modification or removal of anything that could
have an effect on IT services.
Which of the following would NOT appear under History in the Application Navigator?
A. Records
B. UI Pages
C. Lists
D. Forms - Answer B
To which module does an Administrator go to the Service Catalog application to begin
creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items - Answer B
What is the term for application menus and modules that you want to access quickly and
frequently?
A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark - Answer B
What term best describes something that is created, has work performed upon it, and is
eventually moved to a state of closed?
A. report
B. workflow
C. event
,D. task - Answer D
Which of the following are a type of client scripts supported in ServiceNow? (Choose
four.)
A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave - Answer A C D F
What is a formatter? Select one of the followinG.
A. A formatter allows you to configure applications on your instance
B. A formatter is a form element used to display information that is not a field in the
record
C. A formatter allows you to populate fields automatically
D. A formatter is a set of conditions applied to a table to help find and work with data -
Answer B
Which one of the following statements describes the contents of the Configuration
Management Database?
A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets
used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and usage
statistics
D. The CMDB contains ITIL process data pertaining to configuration items - Answer A
, The following questions are multiple choice, select the correct answer.
Which of the following describes the purpose of a Service Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable types,
tasks and approvals
B. Although a Service Catalog workflow is unable to send notifications, the workflow
drives complex fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends
notifications to defined users or groups
D. A Service Catalog workflow creates three types of basic records: item variable types,
tasks, and notifications - Answer C
Which of the following is true for the following statement?
A. Order Guides limit an order to a single item, one item per request
B. Order Guide provides a checklist of steps for Administrators as to how to configure
item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for
information - Answer C
What kind of interface allows to show several performance analytics, reporting and
other widgets on one screen?
A. Form
B. List
C. Dashboard
D. Timeline - Answer C
What is a Dictionary Override?
A. A Dictionary Override is an incoming customer update in an Update Set which applies
to the same objects as a newer local customer update.
B. A Dictionary Override is the addition, modification or removal of anything that could
have an effect on IT services.
