MTA BUS OPERATOR EXAM FOR NEW
YORK CITY SECTION 2 QUESTIONS &
ANSWERS (RATED A+)
1. Safety operations training for bus drivers includes a lesson in safe evacuation
procedures in the event of an accident or emergency. Which of the following
statements about bus evacuation is true? - ANSWERIf time allows, notify the
dispatcher about evacuation location, conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be
handled immediately. Which of the following is the most appropriate next step by the
bus operator? - ANSWERRequest assistance via bus radio.
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________.
Which of the following is missing from part of the given above? - ANSWERthe
agency
4. Which of the following is used to refer to an individual's manner of reacting quickly
and positively? - ANSWERResponsiveness
18. Suppose that a Bus to Rail Transfer costs $0.75 per ticket. If a passenger gave
$10.00 for six tickets, how much change would be received? - ANSWER$5.5
19. What is the avenue in Brooklyn that runs through the Ocean Parkway? (Map
usage is allowed) - ANSWERChurch Avenue
20. A rider approached the bus operator to report several complaints about the bus
operator's agency. Which of the following must be done by the operator? -
ANSWERTake immediate steps to correct the complaints
21. The ________________ is responsible for supervising all passengers aboard,
especially children while they are still on the bus route. Which of the following best
completes the sentence given above? - ANSWERbus driver
22. What is the most important aspect when speaking to a rider? - ANSWERBody
language
23. In Brooklyn, which avenue does Flatbush Avenue and Bedford Avenue cross at?
(Map usage is allowed) - ANSWERFoster Avenue
5. If a bus operator failed to comply with a customer's request, which of the following
should be avoided? - ANSWERMaking specific statements
YORK CITY SECTION 2 QUESTIONS &
ANSWERS (RATED A+)
1. Safety operations training for bus drivers includes a lesson in safe evacuation
procedures in the event of an accident or emergency. Which of the following
statements about bus evacuation is true? - ANSWERIf time allows, notify the
dispatcher about evacuation location, conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be
handled immediately. Which of the following is the most appropriate next step by the
bus operator? - ANSWERRequest assistance via bus radio.
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________.
Which of the following is missing from part of the given above? - ANSWERthe
agency
4. Which of the following is used to refer to an individual's manner of reacting quickly
and positively? - ANSWERResponsiveness
18. Suppose that a Bus to Rail Transfer costs $0.75 per ticket. If a passenger gave
$10.00 for six tickets, how much change would be received? - ANSWER$5.5
19. What is the avenue in Brooklyn that runs through the Ocean Parkway? (Map
usage is allowed) - ANSWERChurch Avenue
20. A rider approached the bus operator to report several complaints about the bus
operator's agency. Which of the following must be done by the operator? -
ANSWERTake immediate steps to correct the complaints
21. The ________________ is responsible for supervising all passengers aboard,
especially children while they are still on the bus route. Which of the following best
completes the sentence given above? - ANSWERbus driver
22. What is the most important aspect when speaking to a rider? - ANSWERBody
language
23. In Brooklyn, which avenue does Flatbush Avenue and Bedford Avenue cross at?
(Map usage is allowed) - ANSWERFoster Avenue
5. If a bus operator failed to comply with a customer's request, which of the following
should be avoided? - ANSWERMaking specific statements
