Page 1 of 257
HRCI SPHR CERTIFICATION EXAM A, B, C & STUDY GUIDE
COMPLETE 700 QUESTIONS AND WELL ELABORATED
ANSWERS JUST RELEASED
HRCI SPHR CERTIFICATION EXAM A
QUESTION: The hospital for which you work has hired an outside agency to staff the parking lot
security posts. The guard works only at night and is unsupervised. Recently there has been a
rash of attacks in the area against security guards in general. What steps should you take to
protect this contingent worker from becoming a victim of workplace violence?
A. Allow him to carry his personal gun while on duty.
B. Install security cameras that are monitored from the inside.
C. Make a business case to the board of directors that this post should have two workers at all
times.
D. Ask the employment agency to cover the costs of additional security recommendations. -
ANSWER✔✔B. In this case, a team approach may work to help minimize an act of workplace
violence. Security cameras can act as a deterrent to crime. Having the cameras internally
monitored increases the ability for a quick response should an event occur.
QUESTION: A major sandwich restaurant hires 15-year-old workers to operate a meat slicer.
This may violate which of the following?
A. The Food and Drug Administration
B. Food Safety Management
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C. The Fair Labor Standards Act
D. The Occupational Safety and Health Act - ANSWER✔✔C. The Fair Labor Standards Act
addresses more than just legal compensation; it also limits the type of work that may be done
by minors. In this example, a meat slicer is considered a hazardous job and is therefore
prohibited for workers between the ages of 14 and 15.
QUESTION: An employee has shared with her manager that she has been prescribed medicine
for her bipolar disorder. Which labor laws may need to be considered on her behalf?
A. The Americans with Disabilities Act
B. The Occupational Safety and Health Act
C. The Drug-Free Workplace Act
D. Both A and B - ANSWER✔✔A. Mental illnesses are generally covered under the Americans
with Disabilities Act and apply to employers with 15 or more employees. This employee may
need to be reasonably accommodated as a result of her disability.
QUESTION: A winery employs hundreds of seasonal, temporary workers that are processed
through a staffing agency. Many of them will be working with hazardous chemicals. Which of
the following should you do first to comply with OSHA's hazard communication standard?
A. Ask the temporary agency to provide general hazardous material-handling training.
B. Ensure that the same protections offered to regular workers are offered to temporary
workers.
C. Ask the agency to come inspect the facility to ensure it is a safe work environment.
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D. Communicate with the agency regarding what types of protection will be needed. -
ANSWER✔✔D. Both the host company and the staffing agency have responsibilities to ensure
the safety of individuals who will be working with hazardous materials. Communicating with the
agency allows for a coordination of effort, including the need for protection, training, and
verifying that the workers are going to a safe workplace.
QUESTION: A software developer in the Midwest has decided to offer voluntary microchipping
of their employees. The chips will be medically inserted into the individual's right hand and will
allow employees to open doors, clock in, and even make purchases in the company cafeteria.
What type of data is being collected?
A. Biometric
B. Personal
C. Identity
D. Medical - ANSWER✔✔C. There are several different ways information can be collected,
stored, and eventually utilized in a 21st-century workplace. In this example, the company is
using microchips to identify employees.
One of your production managers uses incentives to reward employees for meeting operational
objectives. This is the best example of which of the following leadership styles?
A. Charismatic leadership
B. Transactional leadership
C. Laissez-faire leadership
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D. Authoritarian leadership - ANSWER✔✔B. Transactional leaders are characterized by a "this
for that" style. These leaders use both rewards and discipline when necessary to accomplish
organizational and departmental objectives.
QUESTION: Consensual romantic relationships at work represent what type of risk?
A. Intimate partner violence
B. Unlawful treatment
C. Sexual harassment
D. None, because it's consensual - ANSWER✔✔C. Relationships at work, even those that are
consensual, have the potential for issues in which HR will have to intervene. This includes the
risk of sexual harassment should the relationship become unwanted by either party.
QUESTION: The international gas utility company for which you direct HR does not have an
organized health and safety program for its workers. What should be your first step?
A. Focus on becoming compliant with international, federal, state, and local safety standards.
B. Identify the employees who are most at risk and begin safety efforts with them.
C. Obtain approval for a company-wide incentive program based on zero accidents or injuries.
D. Meet with the workers' compensation brokers to assess the costs of lack of a safety program.
See the answer - ANSWER✔✔B. In this high-risk industry, it would be prudent for human
resources to begin building a safety program for those workers who are most at risk. This effort
may include data collection, incentives, and compliance efforts as part of the overall
intervention strategy.
HRCI SPHR CERTIFICATION EXAM A, B, C & STUDY GUIDE
COMPLETE 700 QUESTIONS AND WELL ELABORATED
ANSWERS JUST RELEASED
HRCI SPHR CERTIFICATION EXAM A
QUESTION: The hospital for which you work has hired an outside agency to staff the parking lot
security posts. The guard works only at night and is unsupervised. Recently there has been a
rash of attacks in the area against security guards in general. What steps should you take to
protect this contingent worker from becoming a victim of workplace violence?
A. Allow him to carry his personal gun while on duty.
B. Install security cameras that are monitored from the inside.
C. Make a business case to the board of directors that this post should have two workers at all
times.
D. Ask the employment agency to cover the costs of additional security recommendations. -
ANSWER✔✔B. In this case, a team approach may work to help minimize an act of workplace
violence. Security cameras can act as a deterrent to crime. Having the cameras internally
monitored increases the ability for a quick response should an event occur.
QUESTION: A major sandwich restaurant hires 15-year-old workers to operate a meat slicer.
This may violate which of the following?
A. The Food and Drug Administration
B. Food Safety Management
, Page 2 of 257
C. The Fair Labor Standards Act
D. The Occupational Safety and Health Act - ANSWER✔✔C. The Fair Labor Standards Act
addresses more than just legal compensation; it also limits the type of work that may be done
by minors. In this example, a meat slicer is considered a hazardous job and is therefore
prohibited for workers between the ages of 14 and 15.
QUESTION: An employee has shared with her manager that she has been prescribed medicine
for her bipolar disorder. Which labor laws may need to be considered on her behalf?
A. The Americans with Disabilities Act
B. The Occupational Safety and Health Act
C. The Drug-Free Workplace Act
D. Both A and B - ANSWER✔✔A. Mental illnesses are generally covered under the Americans
with Disabilities Act and apply to employers with 15 or more employees. This employee may
need to be reasonably accommodated as a result of her disability.
QUESTION: A winery employs hundreds of seasonal, temporary workers that are processed
through a staffing agency. Many of them will be working with hazardous chemicals. Which of
the following should you do first to comply with OSHA's hazard communication standard?
A. Ask the temporary agency to provide general hazardous material-handling training.
B. Ensure that the same protections offered to regular workers are offered to temporary
workers.
C. Ask the agency to come inspect the facility to ensure it is a safe work environment.
, Page 3 of 257
D. Communicate with the agency regarding what types of protection will be needed. -
ANSWER✔✔D. Both the host company and the staffing agency have responsibilities to ensure
the safety of individuals who will be working with hazardous materials. Communicating with the
agency allows for a coordination of effort, including the need for protection, training, and
verifying that the workers are going to a safe workplace.
QUESTION: A software developer in the Midwest has decided to offer voluntary microchipping
of their employees. The chips will be medically inserted into the individual's right hand and will
allow employees to open doors, clock in, and even make purchases in the company cafeteria.
What type of data is being collected?
A. Biometric
B. Personal
C. Identity
D. Medical - ANSWER✔✔C. There are several different ways information can be collected,
stored, and eventually utilized in a 21st-century workplace. In this example, the company is
using microchips to identify employees.
One of your production managers uses incentives to reward employees for meeting operational
objectives. This is the best example of which of the following leadership styles?
A. Charismatic leadership
B. Transactional leadership
C. Laissez-faire leadership
, Page 4 of 257
D. Authoritarian leadership - ANSWER✔✔B. Transactional leaders are characterized by a "this
for that" style. These leaders use both rewards and discipline when necessary to accomplish
organizational and departmental objectives.
QUESTION: Consensual romantic relationships at work represent what type of risk?
A. Intimate partner violence
B. Unlawful treatment
C. Sexual harassment
D. None, because it's consensual - ANSWER✔✔C. Relationships at work, even those that are
consensual, have the potential for issues in which HR will have to intervene. This includes the
risk of sexual harassment should the relationship become unwanted by either party.
QUESTION: The international gas utility company for which you direct HR does not have an
organized health and safety program for its workers. What should be your first step?
A. Focus on becoming compliant with international, federal, state, and local safety standards.
B. Identify the employees who are most at risk and begin safety efforts with them.
C. Obtain approval for a company-wide incentive program based on zero accidents or injuries.
D. Meet with the workers' compensation brokers to assess the costs of lack of a safety program.
See the answer - ANSWER✔✔B. In this high-risk industry, it would be prudent for human
resources to begin building a safety program for those workers who are most at risk. This effort
may include data collection, incentives, and compliance efforts as part of the overall
intervention strategy.
