Exam Test|Complete Questions With
Verified Answers With Rationales (100%
Accurate Solutions)
Crisis Development/Behavior Levels - correct answer1. Anxiety
2. Defensive
3. Risk Behavior
4. Tension Reduction
Staff Attitudes/Approaches - correct answer1. Supportive
2. Directive
3. Physical Intervention
4. Therapeutic Rapport
A change in behavior - correct answerAnxiety
An empathic, nonjudgmental approach - correct answerSupportive
Beginning to lose rationality - correct answerDefensive
Decelerating an escalating behavior - correct answerDirective
Behaviors that may present a risk to self or others - correct answerRisk Behavior
Disengagement and/or holding skills to manage risk behavior - correct answerPhysical
Intervention
Decrease in physical and emotional energy - correct answerTension Reduction
Re-establish communication - correct answerTherapeutic Rapport
Personal Space - correct answerProxemics
1. Intimate
2. Personal
3. Social - correct answerThree Zones of Personal Space
Body Language - correct answerKinesics
Communication through touch - correct answerHaptics
Maintained by keeping a distance of one leg-length from the from person and by
remaining at an angle. - correct answerSupportive Stance
, CPI Instructor Training (2025)Actual
Exam Test|Complete Questions With
Verified Answers With Rationales (100%
Accurate Solutions)
1. Helps us manage our nonverbal behavior, supports our attempts to decelerate the
situation, and reinforces Therapeutic Rapport.
2. Communicates Respect, is Nonthreatening, Maintains Safety - correct
answerReasons for a supportive stance
Where we are in relation to others -- our orientation - correct answerPosition
How we hold and move our body - correct answerPosture
Distance between individuals - correct answerProximity
Position, Posture, Proximity - correct answerWhat are the 3 Ps
The vocal part of speech, excluding the actual words one uses. - correct
answerParaverbal Communication
Tone, Volume, Cadence - correct answerThree key components of paraverbal
communication
Inflection of voice - correct answerTone
How loud or soft we speak - correct answerVolume
The rate or rhythm of speech - correct answerCadence
Intimidation, Tension Reduction, Release, Refusal, Questioning - correct answerVerbal
Escalation Continuum
The individual is verbally and/or nonverbally threatening staff - correct
answerIntimidation
1. Take all threats seriously
2. Seek assistance
3. Try to avoid individual intervention - correct answerIntimidation Interventions
Establish Therapeutic Rapport - correct answerTension Reduction Interventions
Verbal and emotional outburst - correct answerRelease
1. Allow venting (remove audience)