SFDC Test Exam
What two valid assignee options should an administrator use to configure case assignment rules?
User
Queue
Public Group
Case Team - Answer-User, Queue
The Password Policy shows that the length of time until passwords expire is 90 days. However, some
users find that their passwords expire every 30 days.
Where should the System Administrator change the password expiration period for these users?
Permission Sets assigned to the Users
Individual User records
Roles assigned to the Users
Profiles assigned to the Users - Answer-Profiles assigned to the Users
A company needs its customer service agents to collect and display different information on case
records based on whether customers are calling in with a question, product suggestion, or complaint.
Which three features should the administrator use to meet this goal?
Choose 3 options.
Page layouts
Permission sets
Field level security
, Support processes
Record types - Answer-Page layouts
Support processes
Record types
Ursa Major Solar has selected report folders that are shared with a small group of users who are on
Lightning Experience. The administrator needs to prevent these users from customizing the information
in the reports.
What should the administrator do to achieve this goal?
Utilize Custom Report Types.
Run the report as a specified user.
Lock report filters.
Change Field Level Security. - Answer-Lock report filters.
Ursa Major Solar is experiencing quality assurance issues with a product line. An administrator needs to
use a standard object to track the extent of the problem.
Which standard object should be used?
Case
Opportunity
Account
Product - Answer-Case
Ursa Major Solar uses data from the grand total of a custom report to create their dashboard.
Which two components will populate the grand total properly?
Choose 2 options.
Gauge
Metric
What two valid assignee options should an administrator use to configure case assignment rules?
User
Queue
Public Group
Case Team - Answer-User, Queue
The Password Policy shows that the length of time until passwords expire is 90 days. However, some
users find that their passwords expire every 30 days.
Where should the System Administrator change the password expiration period for these users?
Permission Sets assigned to the Users
Individual User records
Roles assigned to the Users
Profiles assigned to the Users - Answer-Profiles assigned to the Users
A company needs its customer service agents to collect and display different information on case
records based on whether customers are calling in with a question, product suggestion, or complaint.
Which three features should the administrator use to meet this goal?
Choose 3 options.
Page layouts
Permission sets
Field level security
, Support processes
Record types - Answer-Page layouts
Support processes
Record types
Ursa Major Solar has selected report folders that are shared with a small group of users who are on
Lightning Experience. The administrator needs to prevent these users from customizing the information
in the reports.
What should the administrator do to achieve this goal?
Utilize Custom Report Types.
Run the report as a specified user.
Lock report filters.
Change Field Level Security. - Answer-Lock report filters.
Ursa Major Solar is experiencing quality assurance issues with a product line. An administrator needs to
use a standard object to track the extent of the problem.
Which standard object should be used?
Case
Opportunity
Account
Product - Answer-Case
Ursa Major Solar uses data from the grand total of a custom report to create their dashboard.
Which two components will populate the grand total properly?
Choose 2 options.
Gauge
Metric
