SFDC Admin 201 Test Exam
What does Salesforce authenticate before allowing a user to log in through the user interface? (select 2)
a. User's login hours
b. User's IP address
c. User's email address
d. Users machine address - Answer-a, b
True or False
Organization-wide defaults set the default level of access to records they do not own. - Answer-True
Organization-wide defaults are set to private. Kathy is assigned the US Sales Director role, Jennifer is
assigned the EMEA Sales Director role, and Phil to the US Sales Rep role. Which of the following
statements are true regarding Kathy's access to opportunities? (select 2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep
a. Kathy can VIEW and EDIT her own opportunity
,b. Kathy can VIEW and EDIT Jennifer's opportunity
c. Kathy can VIEW and EDIT Phil's opportunity
d. Kathy can VIEW but cannot EDIT Phil's opportunity
e. Kathy can VIEW but not EDIT Jennifer's opportunity - Answer-a, c
How would you allow collaborative access to the accounts, contacts, contracts, opportunities, and cases
of a US Sales Rep, an APAC Sales Rep, and an EMEA Sales Rep? (select 1)
a. By creating three account sharing rules to share the records between the three Sales Reps
b. By creating a public group for the three Sales Reps, and one account sharing rule to share the public
group's records with itself.
c. By changing the organization-wide defaults for Accounts to Public Read/Write. - Answer-b
The organization-wide default is set to private. Phil Smith, the owner of the ABC Labs account is a US
Sales Rep reporting to the US Sales Director. The users in the US Sales Rep role can edit ALL
opportunities associated with the accounts they own. Tim, an EMEA Sales Rep, owns an opportunity
associated with the ABC Labs Account. Identify the correct role access. (select 2)
a. Phil can VIEW but cannot EDIT Tim's ABC Labs opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's account - Answer-c, e
Which settings cannot be modified for individual users?
(select 2)
,a. Locale
b. User interface
c. Language
d. Search setting
e. Currency - Answer-b, d
A US sales rep is reporting that new opportunities she creates do not default to the US Dollar currency,
and she has to change them manually. What could Rob do to resolve this? (select 1)
a. Change the corporate currency in the company profile
b. Enable advanced currency management
c. Change the personal currency on the user's record
d. Change the record currency for opportunities - Answer-c
Who has the permission to edit a Chatter profile? (select 1)
a. An Administrator
b. An individual user
c. A user's manager
d. Profiles are not editable - Answer-b
Settings determined what users can see in the user interface. Which of the following settings can be
modified by an Administrator? (select all that apply)
a. Apps
b. Customize App
, c. Tabs
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
h. Create Leads
i. Fields - Answer-a, c, e, g, i
Which profile component would you use to make a field required? (select 1)
a. Lookup field
b. Formula field
c. Related list
d. Page layout - Answer-d
Which statements are true about business process? (select all that apply)
a. A business process will be available to users only when it is associated with one or more record types
and the record types are added to the users profile
b. Each record type is associated with one or more business process
c. For opportunity objects, record types are created before business processes
d. Record types implement business processes through page layouts
e. Record types help track sales lifecycles across divisions, groups, or markets. - Answer-a, d
True or False
Can tasks and events be customized? - Answer-True
What does Salesforce authenticate before allowing a user to log in through the user interface? (select 2)
a. User's login hours
b. User's IP address
c. User's email address
d. Users machine address - Answer-a, b
True or False
Organization-wide defaults set the default level of access to records they do not own. - Answer-True
Organization-wide defaults are set to private. Kathy is assigned the US Sales Director role, Jennifer is
assigned the EMEA Sales Director role, and Phil to the US Sales Rep role. Which of the following
statements are true regarding Kathy's access to opportunities? (select 2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep
a. Kathy can VIEW and EDIT her own opportunity
,b. Kathy can VIEW and EDIT Jennifer's opportunity
c. Kathy can VIEW and EDIT Phil's opportunity
d. Kathy can VIEW but cannot EDIT Phil's opportunity
e. Kathy can VIEW but not EDIT Jennifer's opportunity - Answer-a, c
How would you allow collaborative access to the accounts, contacts, contracts, opportunities, and cases
of a US Sales Rep, an APAC Sales Rep, and an EMEA Sales Rep? (select 1)
a. By creating three account sharing rules to share the records between the three Sales Reps
b. By creating a public group for the three Sales Reps, and one account sharing rule to share the public
group's records with itself.
c. By changing the organization-wide defaults for Accounts to Public Read/Write. - Answer-b
The organization-wide default is set to private. Phil Smith, the owner of the ABC Labs account is a US
Sales Rep reporting to the US Sales Director. The users in the US Sales Rep role can edit ALL
opportunities associated with the accounts they own. Tim, an EMEA Sales Rep, owns an opportunity
associated with the ABC Labs Account. Identify the correct role access. (select 2)
a. Phil can VIEW but cannot EDIT Tim's ABC Labs opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's account - Answer-c, e
Which settings cannot be modified for individual users?
(select 2)
,a. Locale
b. User interface
c. Language
d. Search setting
e. Currency - Answer-b, d
A US sales rep is reporting that new opportunities she creates do not default to the US Dollar currency,
and she has to change them manually. What could Rob do to resolve this? (select 1)
a. Change the corporate currency in the company profile
b. Enable advanced currency management
c. Change the personal currency on the user's record
d. Change the record currency for opportunities - Answer-c
Who has the permission to edit a Chatter profile? (select 1)
a. An Administrator
b. An individual user
c. A user's manager
d. Profiles are not editable - Answer-b
Settings determined what users can see in the user interface. Which of the following settings can be
modified by an Administrator? (select all that apply)
a. Apps
b. Customize App
, c. Tabs
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
h. Create Leads
i. Fields - Answer-a, c, e, g, i
Which profile component would you use to make a field required? (select 1)
a. Lookup field
b. Formula field
c. Related list
d. Page layout - Answer-d
Which statements are true about business process? (select all that apply)
a. A business process will be available to users only when it is associated with one or more record types
and the record types are added to the users profile
b. Each record type is associated with one or more business process
c. For opportunity objects, record types are created before business processes
d. Record types implement business processes through page layouts
e. Record types help track sales lifecycles across divisions, groups, or markets. - Answer-a, d
True or False
Can tasks and events be customized? - Answer-True
