NR 222 Exam 3 with precise detailed
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answers
Communication - Correct answer ✔Is the key to nurse patient relationships | | | | | | | | | | |
and the ability to deliver patient centered care; help reduces the risk of errors;
| | | | | | | | | | | | | |
promote improved patient outcomes and increased patient satisfaction;
| | | | | | | |
essential to ensure patent safety and optimum patient care.
| | | | | | | |
What are the three forms of communication? - Correct answer ✔1)verbal
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2)nonverbal
3)metacommunication
Verbal Communication - Correct answer ✔Transmission of messages using
| | | | | | | | |
words, spoken or written; a code that conveys specific meaning through a
| | | | | | | | | | | |
combination of words; words impart meaning defined by a specific language; | | | | | | | | | | |
sign language, braille, and touch also work; importance of language
| | | | | | | | | |
development is apparent in its 3 functions- informing the person of others' | | | | | | | | | | | |
thoughts and feelings, stimulating the receiver of a message by triggering a
| | | | | | | | | | | |
response, & serving a descriptive function by imparting information and
| | | | | | | | | |
sharing observation, ideas, inferences, and memories; ability to fulfill these
| | | | | | | | | |
functions is influenced by many factors including communicator's social class,
| | | | | | | | | |
culture, age, milieu, and ability to receive and interpret messages.
| | | | | | | | |
Vocabulary - Correct answer ✔Unsuccessful communication happens if
| | | | | | | |
senders and receives cannot translate one another's words and phrases; limit
| | | | | | | | | | |
use of medical jargon.
| | |
,Denotative an Connotative Meaning - Correct answer ✔Words may have the
| | | | | | | | | | |
same or different meanings depending on who you are speaking to; the shade or
| | | | | | | | | | | | |
|interpretation of the meaning of a word influenced by the thoughts, feelings, or | | | | | | | | | | | | |
ideas that people have about the word.
| | | | | |
Pacing - Correct answer ✔Conversing at an appropriate speed; think before
| | | | | | | | | | |
speaking and develop an awareness of the rhythm of your speech to improve
| | | | | | | | | | | | |
pacing.
Intonation - Correct answer ✔Tone of voice. | | | | | |
Clarity and Brevity - Correct answer ✔Effective communication is simple, brief,
| | | | | | | | | |
and direct.
| |
Timing and Relevance - Correct answer ✔Critical in communication; best time
| | | | | | | | | | |
for interaction is when a patient expresses an interest in communicating.
| | | | | | | | | |
Nonverbal Communication - Correct answer ✔Encompasses all messages that
| | | | | | | | |
are not spoken or written; use the five senses (movement, facial and eye
| | | | | | | | | | | | |
expressions, gestures, touch, appearance, & vocalization or paralanguage);
| | | | | | | |
subject to misunderstanding (do not always reflect the senders conscious
| | | | | | | | | |
intent); no specific beginning or ending; culturally and situationally bound;
| | | | | | | | | |
careful observation is needed; more accurately indicates a person's intended
| | | | | | | | | |
meaning.
,Personal Appearance - Correct answer ✔Includes physical characteristics,
| | | | | | | |
facial expression, and manner of dress and grooming; communicates physical
| | | | | | | | | |
well-being, personality, social status, occupation, religion, culture, and self-
| | | | | | | |
concept; patients prefer nurses to have their hair back and off their shoulders
| | | | | | | | | | | | |
and to not have long fingernails.
| | | | |
Posture and Gait - Correct answer ✔Forms of self-expression; the way people
| | | | | | | | | | | |
sit, stand, and move reflects attitudes, emotions, self-concept and health status.
| | | | | | | | | |
Facial Expression - Correct answer ✔The face is the most expressive part of the
| | | | | | | | | | | | | |
body; conveys emotions such as surprise, fear, anger, happiness, and sadness.
| | | | | | | | | |
Eye Contact - Correct answer ✔Signals readiness to communicate; shows
| | | | | | | | | |
respect and willingness to listen; allows people to closely observe one another;
| | | | | | | | | | | |
some cultures consider it intrusive, threatening, or harmful and minimize or
| | | | | | | | | | |
avoid its use. | |
Gestures and Sounds - Correct answer ✔Emphasize, punctuate, and clarify the
| | | | | | | | | | |
spoken word; sighs moans, groans, or sobs also communicate feelings and
| | | | | | | | | | |
thoughts.
Metacommunication - Correct answer ✔Refers to all factors that influence | | | | | | | | | |
communication; the impossibility of not communicating; one cannot | | | | | | | |
communicate; persons transmit a message about what is being communicated | | | | | | | | | |
even when words are not spoken; relationship aspect of communication;
| | | | | | | | | |
reading between the lines; interpreting communication accurately may be
| | | | | | | | |
difficult; in group settings may be called group process; all communication has
| | | | | | | | | | | |
, content and process (content- what is said; process- the relationship aspect of
| | | | | | | | | | | |
what is communicated); occurs during every group encounter.
| | | | | | |
Effectiveness of Communication - Correct answer ✔Steps include: firmly | | | | | | | | |
stating the case (make the content and metacommunication congruent),
| | | | | | | | |
clarifying the message (must give a complete message, use "I" statements, and
| | | | | | | | | | | |
open ended questions), seek feedback (consensual validation), and being
| | | | | | | | |
receptive to feedback when receiving it. | | | | |
Factors of Effective Communication - Correct answer ✔Listening, flexibility,
| | | | | | | | |
silence, humor, touch, and space. | | | |
Listening - Correct answer ✔Effective listening is actively focusing attention on
| | | | | | | | | | |
the message; ask questions to explore what is meant; nonverbal
| | | | | | | | | |
communications like eye contact, nodding, maintaining interpersonal closeness | | | | | | |
or leaning forward can convey listening; reciprocity is the patterning of similar
| | | | | | | | | | | | |
activities with in same interval by two people. | | | | | | |
Flexibility - Correct answer ✔Balance between control and permissiveness;
| | | | | | | | |
overcontrol- every message is monitored; exaggerated permissiveness- anything | | | | | | | |
can be communicated in any way; rules are needed about what is appropriate
| | | | | | | | | | | | |
without rigid prescriptions that inhibit meaningful interchange.
| | | | | |
Silence - Correct answer ✔Allows individuals to reflect on what is being
| | | | | | | | | | | |
discussed or experienced; lets patient know that the nurse is willing to wait
| | | | | | | | | | | | |
until they are ready to say more; provides them with comfort and support;
| | | | | | | | | | | | |
allows person time to decide when to comment; nurse should make brief
| | | | | | | | | | | |
comments that do not demand answers. | | | | |
| | | | | | |
answers
Communication - Correct answer ✔Is the key to nurse patient relationships | | | | | | | | | | |
and the ability to deliver patient centered care; help reduces the risk of errors;
| | | | | | | | | | | | | |
promote improved patient outcomes and increased patient satisfaction;
| | | | | | | |
essential to ensure patent safety and optimum patient care.
| | | | | | | |
What are the three forms of communication? - Correct answer ✔1)verbal
| | | | | | | | | |
2)nonverbal
3)metacommunication
Verbal Communication - Correct answer ✔Transmission of messages using
| | | | | | | | |
words, spoken or written; a code that conveys specific meaning through a
| | | | | | | | | | | |
combination of words; words impart meaning defined by a specific language; | | | | | | | | | | |
sign language, braille, and touch also work; importance of language
| | | | | | | | | |
development is apparent in its 3 functions- informing the person of others' | | | | | | | | | | | |
thoughts and feelings, stimulating the receiver of a message by triggering a
| | | | | | | | | | | |
response, & serving a descriptive function by imparting information and
| | | | | | | | | |
sharing observation, ideas, inferences, and memories; ability to fulfill these
| | | | | | | | | |
functions is influenced by many factors including communicator's social class,
| | | | | | | | | |
culture, age, milieu, and ability to receive and interpret messages.
| | | | | | | | |
Vocabulary - Correct answer ✔Unsuccessful communication happens if
| | | | | | | |
senders and receives cannot translate one another's words and phrases; limit
| | | | | | | | | | |
use of medical jargon.
| | |
,Denotative an Connotative Meaning - Correct answer ✔Words may have the
| | | | | | | | | | |
same or different meanings depending on who you are speaking to; the shade or
| | | | | | | | | | | | |
|interpretation of the meaning of a word influenced by the thoughts, feelings, or | | | | | | | | | | | | |
ideas that people have about the word.
| | | | | |
Pacing - Correct answer ✔Conversing at an appropriate speed; think before
| | | | | | | | | | |
speaking and develop an awareness of the rhythm of your speech to improve
| | | | | | | | | | | | |
pacing.
Intonation - Correct answer ✔Tone of voice. | | | | | |
Clarity and Brevity - Correct answer ✔Effective communication is simple, brief,
| | | | | | | | | |
and direct.
| |
Timing and Relevance - Correct answer ✔Critical in communication; best time
| | | | | | | | | | |
for interaction is when a patient expresses an interest in communicating.
| | | | | | | | | |
Nonverbal Communication - Correct answer ✔Encompasses all messages that
| | | | | | | | |
are not spoken or written; use the five senses (movement, facial and eye
| | | | | | | | | | | | |
expressions, gestures, touch, appearance, & vocalization or paralanguage);
| | | | | | | |
subject to misunderstanding (do not always reflect the senders conscious
| | | | | | | | | |
intent); no specific beginning or ending; culturally and situationally bound;
| | | | | | | | | |
careful observation is needed; more accurately indicates a person's intended
| | | | | | | | | |
meaning.
,Personal Appearance - Correct answer ✔Includes physical characteristics,
| | | | | | | |
facial expression, and manner of dress and grooming; communicates physical
| | | | | | | | | |
well-being, personality, social status, occupation, religion, culture, and self-
| | | | | | | |
concept; patients prefer nurses to have their hair back and off their shoulders
| | | | | | | | | | | | |
and to not have long fingernails.
| | | | |
Posture and Gait - Correct answer ✔Forms of self-expression; the way people
| | | | | | | | | | | |
sit, stand, and move reflects attitudes, emotions, self-concept and health status.
| | | | | | | | | |
Facial Expression - Correct answer ✔The face is the most expressive part of the
| | | | | | | | | | | | | |
body; conveys emotions such as surprise, fear, anger, happiness, and sadness.
| | | | | | | | | |
Eye Contact - Correct answer ✔Signals readiness to communicate; shows
| | | | | | | | | |
respect and willingness to listen; allows people to closely observe one another;
| | | | | | | | | | | |
some cultures consider it intrusive, threatening, or harmful and minimize or
| | | | | | | | | | |
avoid its use. | |
Gestures and Sounds - Correct answer ✔Emphasize, punctuate, and clarify the
| | | | | | | | | | |
spoken word; sighs moans, groans, or sobs also communicate feelings and
| | | | | | | | | | |
thoughts.
Metacommunication - Correct answer ✔Refers to all factors that influence | | | | | | | | | |
communication; the impossibility of not communicating; one cannot | | | | | | | |
communicate; persons transmit a message about what is being communicated | | | | | | | | | |
even when words are not spoken; relationship aspect of communication;
| | | | | | | | | |
reading between the lines; interpreting communication accurately may be
| | | | | | | | |
difficult; in group settings may be called group process; all communication has
| | | | | | | | | | | |
, content and process (content- what is said; process- the relationship aspect of
| | | | | | | | | | | |
what is communicated); occurs during every group encounter.
| | | | | | |
Effectiveness of Communication - Correct answer ✔Steps include: firmly | | | | | | | | |
stating the case (make the content and metacommunication congruent),
| | | | | | | | |
clarifying the message (must give a complete message, use "I" statements, and
| | | | | | | | | | | |
open ended questions), seek feedback (consensual validation), and being
| | | | | | | | |
receptive to feedback when receiving it. | | | | |
Factors of Effective Communication - Correct answer ✔Listening, flexibility,
| | | | | | | | |
silence, humor, touch, and space. | | | |
Listening - Correct answer ✔Effective listening is actively focusing attention on
| | | | | | | | | | |
the message; ask questions to explore what is meant; nonverbal
| | | | | | | | | |
communications like eye contact, nodding, maintaining interpersonal closeness | | | | | | |
or leaning forward can convey listening; reciprocity is the patterning of similar
| | | | | | | | | | | | |
activities with in same interval by two people. | | | | | | |
Flexibility - Correct answer ✔Balance between control and permissiveness;
| | | | | | | | |
overcontrol- every message is monitored; exaggerated permissiveness- anything | | | | | | | |
can be communicated in any way; rules are needed about what is appropriate
| | | | | | | | | | | | |
without rigid prescriptions that inhibit meaningful interchange.
| | | | | |
Silence - Correct answer ✔Allows individuals to reflect on what is being
| | | | | | | | | | | |
discussed or experienced; lets patient know that the nurse is willing to wait
| | | | | | | | | | | | |
until they are ready to say more; provides them with comfort and support;
| | | | | | | | | | | | |
allows person time to decide when to comment; nurse should make brief
| | | | | | | | | | | |
comments that do not demand answers. | | | | |
