DEBBIE - KCS PRINCIPLES EXAM (ACTUAL
2024-2025) UPDATE CORRECT ANSWERS
GRADED A+
A senior employee has a KCS Candidate license. He has been
working with a customer on a difficult issue for the past
month. He has captured the initial customer issue and the
environment in a Work in Progress (WIP) Article. He has just
received feedback from the customer that the suggestion he
had made did not fix the problem but the customer has fixed
the issue by changing a configuration parameter. The
customer's comments included specific information about the
parameter setting. The customer requested the incident be
closed.
The Candidate should do which two of the following?
A. Change the Article confidence to Not Validated, and
review it with his or her coach.
B. Change the Article status to Validated, and review it with
his or her coach.
C. Update the resolution field in the Article with the
customer's resolution.
D. Update the comments field in the Article with the
customer's name and comments.
E. Update the - ANSWERS_A. Change the Article confidence
to Not Validated, and review it with his or her coach.
C. Update the resolution field in the Article with the
customer's resolution.
, DEBBIE - KCS PRINCIPLES EXAM (ACTUAL
2024-2025) UPDATE CORRECT ANSWERS
GRADED A+
A Compelling Purpose should have what 5 attributes? -
ANSWERS_A Compelling Purpose should be
1. Known and understood by all
2. Larger than "self," i.e., not self-referencing
3. Concise and clear
4. Able to elicit an emotional response
5. Convey a value proposition
General Electric's "We bring good things to life" is an
example of what? - ANSWERS_General Electric's "We bring
good things to life" is an example of a *Brand Promise*.
LinkedIn's "connect the world's professionals to make them
more productive and successful" is an example of what? -
ANSWERS_LinkedIn's "connect the world's professionals to
make them more productive and successful" is an example of
a *mission statement*.
LinkedIn's "Create economic opportunity for every member of
the global workforce through the ongoing development of the
world's first Economic Graph" is an example of what? -
ANSWERS_LinkedIn's "Create economic opportunity for
every member of the global workforce through the ongoing
development of the world's first Economic Graph" is an
, DEBBIE - KCS PRINCIPLES EXAM (ACTUAL
2024-2025) UPDATE CORRECT ANSWERS
GRADED A+
example of a *Compelling Purpose*. It's also an example of a
*Mission Statement* since it states *how* LinkedIn will
accomplish its goal.
A Strategic Framework defines the organization's goals with
respect to what 3 things? - ANSWERS_A Strategic
Framework defines the organization's goals with respect to
Customers and Users
Employees
Business Performance
A Strategic Framework for implementing KCS would include
a list of business objectives. What 2 pieces of information
need to accompany each of these business objectives? -
ANSWERS_Each business objective must be accompanied by
1. The Approach: That is, *how* the objective will be met.
2. The KCS contribution: That is, *what* KCS will provide
that will help meet this objective.
Which of the following is not used in a Process Adherence
Review?
, DEBBIE - KCS PRINCIPLES EXAM (ACTUAL
2024-2025) UPDATE CORRECT ANSWERS
GRADED A+
A. Article Quality Indicators
B. Contribution Indicators
C. Search Indicators - ANSWERS_A. Article Quality
Indicators
Link rates, link accuracy, modify rates, and create rates are
what type of indicators? - ANSWERS_Link rates, link
accuracy, modify rates, and create rates are *Contribution
Indicators*.
Communication Effectiveness and Business Value are what
type of Indicators? - ANSWERS_Communication
Effectiveness and Business Value are *Leadership and
Communication* Indicators.
What are the Big 4 benefits of KCS? - ANSWERS_The Big 4
benefits of KCS are
Improved *problem-solving* process
Reduced *time-to-proficiency*
Increased customers' use/success with *self-service*
Improved *products* and product documentation
2024-2025) UPDATE CORRECT ANSWERS
GRADED A+
A senior employee has a KCS Candidate license. He has been
working with a customer on a difficult issue for the past
month. He has captured the initial customer issue and the
environment in a Work in Progress (WIP) Article. He has just
received feedback from the customer that the suggestion he
had made did not fix the problem but the customer has fixed
the issue by changing a configuration parameter. The
customer's comments included specific information about the
parameter setting. The customer requested the incident be
closed.
The Candidate should do which two of the following?
A. Change the Article confidence to Not Validated, and
review it with his or her coach.
B. Change the Article status to Validated, and review it with
his or her coach.
C. Update the resolution field in the Article with the
customer's resolution.
D. Update the comments field in the Article with the
customer's name and comments.
E. Update the - ANSWERS_A. Change the Article confidence
to Not Validated, and review it with his or her coach.
C. Update the resolution field in the Article with the
customer's resolution.
, DEBBIE - KCS PRINCIPLES EXAM (ACTUAL
2024-2025) UPDATE CORRECT ANSWERS
GRADED A+
A Compelling Purpose should have what 5 attributes? -
ANSWERS_A Compelling Purpose should be
1. Known and understood by all
2. Larger than "self," i.e., not self-referencing
3. Concise and clear
4. Able to elicit an emotional response
5. Convey a value proposition
General Electric's "We bring good things to life" is an
example of what? - ANSWERS_General Electric's "We bring
good things to life" is an example of a *Brand Promise*.
LinkedIn's "connect the world's professionals to make them
more productive and successful" is an example of what? -
ANSWERS_LinkedIn's "connect the world's professionals to
make them more productive and successful" is an example of
a *mission statement*.
LinkedIn's "Create economic opportunity for every member of
the global workforce through the ongoing development of the
world's first Economic Graph" is an example of what? -
ANSWERS_LinkedIn's "Create economic opportunity for
every member of the global workforce through the ongoing
development of the world's first Economic Graph" is an
, DEBBIE - KCS PRINCIPLES EXAM (ACTUAL
2024-2025) UPDATE CORRECT ANSWERS
GRADED A+
example of a *Compelling Purpose*. It's also an example of a
*Mission Statement* since it states *how* LinkedIn will
accomplish its goal.
A Strategic Framework defines the organization's goals with
respect to what 3 things? - ANSWERS_A Strategic
Framework defines the organization's goals with respect to
Customers and Users
Employees
Business Performance
A Strategic Framework for implementing KCS would include
a list of business objectives. What 2 pieces of information
need to accompany each of these business objectives? -
ANSWERS_Each business objective must be accompanied by
1. The Approach: That is, *how* the objective will be met.
2. The KCS contribution: That is, *what* KCS will provide
that will help meet this objective.
Which of the following is not used in a Process Adherence
Review?
, DEBBIE - KCS PRINCIPLES EXAM (ACTUAL
2024-2025) UPDATE CORRECT ANSWERS
GRADED A+
A. Article Quality Indicators
B. Contribution Indicators
C. Search Indicators - ANSWERS_A. Article Quality
Indicators
Link rates, link accuracy, modify rates, and create rates are
what type of indicators? - ANSWERS_Link rates, link
accuracy, modify rates, and create rates are *Contribution
Indicators*.
Communication Effectiveness and Business Value are what
type of Indicators? - ANSWERS_Communication
Effectiveness and Business Value are *Leadership and
Communication* Indicators.
What are the Big 4 benefits of KCS? - ANSWERS_The Big 4
benefits of KCS are
Improved *problem-solving* process
Reduced *time-to-proficiency*
Increased customers' use/success with *self-service*
Improved *products* and product documentation
