FBLA Hospitality Management Test Exam Questions And Answers Verified 100% Correct

FBLA Hospitality Management Test Exam Questions And Answers Verified 100% Correct distribution - ANSWER the process of getting the product to the consumer diversity - ANSWER ethnic variety as well as socioeconomic and gender variety in a group or society economic multiplier - ANSWER The process of how money filters through a local economy and is spent and re-spent, creating income for other businesses. ecotourism - ANSWER a branch of tourism encompassing adventure tourism and sustainable development of regions for future generations elasticity of demand - ANSWER the variation of consumer demand due to a change in price empowerment - ANSWER The granting of authority or power to front-line personnel for handling and solving guests' problems entrepreneur - ANSWER a person who organizes, manages, and takes the risk of owning and operating a buisness entry-level - ANSWER the position of an employee at the beggening level of a particular career e-tail - ANSWER the sale of goods or services to the customer by means of the Internet. ethics - ANSWER an expression of the standards of right and wrong based on conduct and morals in a particular society or a system or theory of moral values and principles exemplary guest service - ANSWER consistent hospitality service that exceeds guest expectations. experimental method - ANSWER A research method whereby a researcher observes the results of changing one or more marketing variables facilitating products - ANSWER goods or services that aid the use of the core product feature - ANSWER a basic, physical, or extended attribute of a product or purchase follow-up - ANSWER a phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place franchise - ANSWER a type of buisness that is set up through a franchise agreement, which is a contract between a franchisor and franchisee to sell a companys goods or services at a designated location frequent-flyer program - ANSWER a program in which an airline offers free travel, upgrades, and discounts to program members front of the house - ANSWER the area in a hospitality establisment that guests view, such as the entrance and dining room front of the house (lodging) - ANSWER the area in a lodging facility that guests view, such as the lobby full-service restaurant - ANSWER a restaurant where a customer sits at a table, gives an order to a server, and is served food at the table geographics - ANSWER statistics about where people live. globalization - ANSWER the increasing integration of the world economy goal - ANSWER the eventual desired outcome guest or uniformed services - ANSWER staff member in uniforms, including the bell staff, valets, security offers, concierge, and door or garage attendants guest satisfaction - ANSWER the fulfillment of guests' needs and wants regarding recieving quality hospitality products guest service agent (GSA) - ANSWER a hotel staff member who performs all of the functions of a desk clerk/agent, concierge, and valet hallmark event - ANSWER a local or regional event with national or possible international appeal that occurs once or annually hospitality-specific traits - ANSWER professional characteristics needed in the hospitality industry, including a positive personal attitude, good work ethics, maturity, and good personal appearance as well as leadership and time-management skills hub-and-spoke system - ANSWER an effective network for an airline formed by a hub, or a large airport, connected to other smaller airports called spokes incentive - ANSWER a reward that is usually in the form of money but may also be stock options, profit-sharing privileges, a company vehicle, and/or a bonus program indirect channel - ANSWER the path a product takes using intermediaries between the producer and consumer informational interveiw - ANSWER a formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company infrastructure - ANSWER the physical components of a destination, such as hotels, resturants, roadways, and transportation, that support tourism institutional advertising - ANSWER advertising with a goal of developing goodwill or a positive image intangibility - ANSWER a state of being abstract, as are things that cannot be touched intermediary - ANSWER an agent who does not work directly for a travel provider but sells his or her products for a fee job application - ANSWER Document that job seekers fill out to help employers screen applicants. Hospitality - ANSWER "the reception and entertainment of guests, visitors or strangers with liberality and good will." Derived from "hospice": medieval house of rest/nursing home ARAMARK - ANSWER provides food service operations to businesses, recreation centers, sports stadiums, college and university campuses, health care facilities, convention centers, and gourmet restaurants Manager's role (objectives) - ANSWER 1. Make guests feel welcome. 2. Wants to make things work for guest. 3. Makes sure operation continues to provide service while making profit. Profit - ANSWER financial gain; difference between money earned and spent Knowledge worker - ANSWER Man or woman who applies to productive work ideas, concepts, and information (knowledge crucial to success) Hospitality industry - ANSWER service industry; lodging, restaurants, event planning,