BUAD 331 UTK FINAL EXAM LATEST UPDATE
b. Selectively apply automation to help reduce costs and lower prices at whole
foods - ANSWER 1. In class we discussed amazons recent acquisition of whole
foods. The strategy that seems the most plausible for amazon is:
Focus on creating supply chains that deliver the specific form, time and place
utility that each customer segment is looking for, at a price that each segment is
willing to pay - ANSWER 3. Two kinds of customers walk into grizzly fly fishing
shop: college freshman taking a first time class and high end professionals with
fishing experience, in order to deliver most value to each of these customers, john
should
B. Australian grocery store provides food in remote towns - ANSWER 4. Among
the following examples, which refers mostly to the place utility that SC provides?
c. Transportation and other Distribution costs would likely increase44 - ANSWER
5. Chuck from sales department wants to increase volume of sales for a product. To
do this, he wants to service a client in a new market that is three times as far from
your current DC as current markets. although chuck might be happy because his
sales numbers go up, total overall profit might not improve because:
Distance to other DHL operations is important since they do not operate in
isolation - ANSWER 6. A WSJ article discussed in class regards DHLs decision to
locate/expand an operation in cincinatti/north Kentucky (CVG airport) what does
this example imply about the DHL Greenfield/brownfield site location decision
7. b. Employees should expect safe working environment, and companies should
take the steps to maintain one - ANSWER 7. The safety management process is
important to Supply chain professionals because:
b. Improving how they deliver value to different customer segments - ANSWER 8.
In today's competitive business environment, the most successful firms focus
mainly on improving customer satisfaction by:
e. Stay the same - ANSWER 9. Recall that firms may seek to gain comp adv
through superior SC mgmt. refer to the value adv/productivity adv matrix (figure 1)
to answer question below CHART: QUESTION: COMPANIES LOCATED IN THE
COMMMODITY AMRKET QUADRANT C SHOULD TRY TO DO ANY OF THE
FOLLOWING EXCEPT
,10. Supply chain management: - ANSWER is the systematic coordination of
purchasing, manufacturing management and distribution upstream with suppliers
and downstream to customers
b. Is pulled closer to actual time (Shortens), improves - ANSWER 11. As the time
horizon for planning SC activities ____< the accuracy of the planning ___
c. Creating a production- oriented focus across SC - ANSWER 12. Firms have been
talking about the GREAT DIVIDE as one of their biggest challenges, among the
following approaches, which would NOT help a business deal with the great
divide?
the top 20% of products and customers by sales or profitability are considered the
A category and should receive the highest levels of customer service - ANSWER
13. According to the Pareto or 80/20 rule shown above:
c. Establishing a standard customer service policy for all customers - ANSWER 14.
Establishing a segmented customer service policy involves all of the following
EXCEPT:
to enable john to serve his best customers at a higher level and promote his best
products - ANSWER 15. In GRIZZLY FF shop divides their products and customers
into 3 categories based on profitability:
"A"- these are the top 20 % of products and customers
"B"- these are the next 50% of products and customers
"C" these are the bottom 40% of products and customers
WHAT WAS THE PURPOSE OF THIS ACTIVITY?
c. Visibility and velocity - ANSWER According to the textbook author, in order to
create SC responsiveness to customer demands a firm should focus on what two
primary capabilities?
b. Weighted moving avg - ANSWER A safety incident rate (RIR) measures the
number of annual serious incidents in a manner that is similar to___?
a. CORRECT: 75% = 1500/2000 - ANSWER Of 2000 deliveries from proctor and
gamble to Walmart last year, 1500 fulfilled all 12 requirements of the perfect order,
300 fulfilled 11 out of 12 and 100 filled 10 out of 12 and 100 filled 9 out of 12. What was
p and gs perfect order score
, b. illustrating how SC activities impact the components of the income statement
and balance sheet that lead to the ROA ratio - ANSWER The strategic profit
Model (Dupont model) can be used to illustrate the impact of logistics and supply
chain management on ROA by:
b. cash-to-cash cycle time - ANSWER The time it takes to convert a payment from
raw materials into collection of revenue for the finished goods into which those
raw materials where built is known as:
a. Overestimate their competitive abilities - ANSWER Companies that do not
benchmark their processes and companies that use limited SC benchmarking have
been shown to?
b. small improvements in SC activities can yield large improvements In ROA -
ANSWER The strategic profit or Dupont model as discussed in class
demonstrates the following principle:
d. total cost of ownership - ANSWER If you take into account things such as
maintenance, disposal, returns management and training when calculating the
true cost of a product/service you are employing the concept of:
a. correct: 13% - ANSWER 26. Given the pareto chart above, approx. how many of
the customers are losing profit for the firm? CHART 13%
fixed asset cost - ANSWER 27. A firm decides to outsource its warehousing to a
3rd party logistics providers, what financial component does this decision have the
biggest impact on?
a. best in class benchmarking - ANSWER 28. when a company in the electronics
industry benchmarks the customer service processes used at Disney they are
using?:
Satisfy demand by putting the right product in customers' hands at the right time,
right place, right quality, and right price. - ANSWER 28. when a company in the
electronics industry benchmarks the customer service processes used at Disney
they are using?:
either provide lower levels or service to reduce cost-to-serve or raise product price
- ANSWER 30. If Grizzly Fly-Fishing Shop realizes that they always lose money
when selling to one segment of the current customer base, what is the best thing
b. Selectively apply automation to help reduce costs and lower prices at whole
foods - ANSWER 1. In class we discussed amazons recent acquisition of whole
foods. The strategy that seems the most plausible for amazon is:
Focus on creating supply chains that deliver the specific form, time and place
utility that each customer segment is looking for, at a price that each segment is
willing to pay - ANSWER 3. Two kinds of customers walk into grizzly fly fishing
shop: college freshman taking a first time class and high end professionals with
fishing experience, in order to deliver most value to each of these customers, john
should
B. Australian grocery store provides food in remote towns - ANSWER 4. Among
the following examples, which refers mostly to the place utility that SC provides?
c. Transportation and other Distribution costs would likely increase44 - ANSWER
5. Chuck from sales department wants to increase volume of sales for a product. To
do this, he wants to service a client in a new market that is three times as far from
your current DC as current markets. although chuck might be happy because his
sales numbers go up, total overall profit might not improve because:
Distance to other DHL operations is important since they do not operate in
isolation - ANSWER 6. A WSJ article discussed in class regards DHLs decision to
locate/expand an operation in cincinatti/north Kentucky (CVG airport) what does
this example imply about the DHL Greenfield/brownfield site location decision
7. b. Employees should expect safe working environment, and companies should
take the steps to maintain one - ANSWER 7. The safety management process is
important to Supply chain professionals because:
b. Improving how they deliver value to different customer segments - ANSWER 8.
In today's competitive business environment, the most successful firms focus
mainly on improving customer satisfaction by:
e. Stay the same - ANSWER 9. Recall that firms may seek to gain comp adv
through superior SC mgmt. refer to the value adv/productivity adv matrix (figure 1)
to answer question below CHART: QUESTION: COMPANIES LOCATED IN THE
COMMMODITY AMRKET QUADRANT C SHOULD TRY TO DO ANY OF THE
FOLLOWING EXCEPT
,10. Supply chain management: - ANSWER is the systematic coordination of
purchasing, manufacturing management and distribution upstream with suppliers
and downstream to customers
b. Is pulled closer to actual time (Shortens), improves - ANSWER 11. As the time
horizon for planning SC activities ____< the accuracy of the planning ___
c. Creating a production- oriented focus across SC - ANSWER 12. Firms have been
talking about the GREAT DIVIDE as one of their biggest challenges, among the
following approaches, which would NOT help a business deal with the great
divide?
the top 20% of products and customers by sales or profitability are considered the
A category and should receive the highest levels of customer service - ANSWER
13. According to the Pareto or 80/20 rule shown above:
c. Establishing a standard customer service policy for all customers - ANSWER 14.
Establishing a segmented customer service policy involves all of the following
EXCEPT:
to enable john to serve his best customers at a higher level and promote his best
products - ANSWER 15. In GRIZZLY FF shop divides their products and customers
into 3 categories based on profitability:
"A"- these are the top 20 % of products and customers
"B"- these are the next 50% of products and customers
"C" these are the bottom 40% of products and customers
WHAT WAS THE PURPOSE OF THIS ACTIVITY?
c. Visibility and velocity - ANSWER According to the textbook author, in order to
create SC responsiveness to customer demands a firm should focus on what two
primary capabilities?
b. Weighted moving avg - ANSWER A safety incident rate (RIR) measures the
number of annual serious incidents in a manner that is similar to___?
a. CORRECT: 75% = 1500/2000 - ANSWER Of 2000 deliveries from proctor and
gamble to Walmart last year, 1500 fulfilled all 12 requirements of the perfect order,
300 fulfilled 11 out of 12 and 100 filled 10 out of 12 and 100 filled 9 out of 12. What was
p and gs perfect order score
, b. illustrating how SC activities impact the components of the income statement
and balance sheet that lead to the ROA ratio - ANSWER The strategic profit
Model (Dupont model) can be used to illustrate the impact of logistics and supply
chain management on ROA by:
b. cash-to-cash cycle time - ANSWER The time it takes to convert a payment from
raw materials into collection of revenue for the finished goods into which those
raw materials where built is known as:
a. Overestimate their competitive abilities - ANSWER Companies that do not
benchmark their processes and companies that use limited SC benchmarking have
been shown to?
b. small improvements in SC activities can yield large improvements In ROA -
ANSWER The strategic profit or Dupont model as discussed in class
demonstrates the following principle:
d. total cost of ownership - ANSWER If you take into account things such as
maintenance, disposal, returns management and training when calculating the
true cost of a product/service you are employing the concept of:
a. correct: 13% - ANSWER 26. Given the pareto chart above, approx. how many of
the customers are losing profit for the firm? CHART 13%
fixed asset cost - ANSWER 27. A firm decides to outsource its warehousing to a
3rd party logistics providers, what financial component does this decision have the
biggest impact on?
a. best in class benchmarking - ANSWER 28. when a company in the electronics
industry benchmarks the customer service processes used at Disney they are
using?:
Satisfy demand by putting the right product in customers' hands at the right time,
right place, right quality, and right price. - ANSWER 28. when a company in the
electronics industry benchmarks the customer service processes used at Disney
they are using?:
either provide lower levels or service to reduce cost-to-serve or raise product price
- ANSWER 30. If Grizzly Fly-Fishing Shop realizes that they always lose money
when selling to one segment of the current customer base, what is the best thing
