Verified Solutions.
Which of these are a part of the recommended practices while attending service calls? (Select 2)
correct answers Whenever possible, swap with a good known part to test functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) correct answers ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) correct answers Place the box on a secure
surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching the
surface or bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select
2) correct answers Hard Disk Drive with password set.
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) correct answers Power on
the system. When the Dell logo appears, tap the F12 key to access the one-time boot menu.
Select BIOS Setup on the menu and press the Enter key.
Which of these is the recommended combination for cleaning electronic components of the
system? correct answers Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops? (Select 2)
correct answers AC Adapter
Frayed pins
A customer is getting a "No bootable device found" message while powering on the system.
Which option under the BIOS would help to fix this issue? correct answers Boot Configuration.
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) correct answers
Use the up and down arrow keys to select Diagnostics on the menu and press the Enter key.
Power on the system. Tap the F12 key when the Dell logo appears to access the one-time boot
menu.