,ASAP PACE Certification Study Guide 2025 |
300+ Verified Q&A + Concepts | A+ Graded
Exam Prep/ PACE Exam Prep 2025 |
Comprehensive Study Guide with Verified
Answers | Just Released A+ Certified.
Convergent thinking
Relies on reason and logic to find the one best answer to a question
Divergent thinking
Focuses on producing a broad variety of ideas
Levels of Communication
1. Casual
2. Critical
3. Crucial
Crucial Communication Components
Opposing opinions, high stakes, strong emotions
Communication Cycle
Sender > Message > Receiver
Main 3 Components of Communication
1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning)
10%
Tone of Voice (% of meaning)
35%
Body Language (% of meaning)
55%
Tone of Voice Elements
, Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements
Eye Contact, Facial Expression, Positioning, Gestures
Context Elements
Place, People, Purpose
Non-Verbal Listening Skills
Don't interrupt, remove distractions, nod, mirror the communicator, take notes
Verbal Listening Skills
Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles
1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ)
Personal Competence, Social Competence
Personal Competence (EQ) Elements
Self-Awareness, Self-Management
Social Competence (EQ) Elements
Social Awareness, Relationship Management
Self-Awareness (EQ)
Understand your own emotions
Self-Management (EQ)
Managing your own emotions and behaviors
Social Awareness (EQ)
Identify and understand the emotions of others
Relationship Management (EQ)
Manage interactions with others successfully
Prescriptive Feedback
Offer a solution for the problem - what they can do different next time
300+ Verified Q&A + Concepts | A+ Graded
Exam Prep/ PACE Exam Prep 2025 |
Comprehensive Study Guide with Verified
Answers | Just Released A+ Certified.
Convergent thinking
Relies on reason and logic to find the one best answer to a question
Divergent thinking
Focuses on producing a broad variety of ideas
Levels of Communication
1. Casual
2. Critical
3. Crucial
Crucial Communication Components
Opposing opinions, high stakes, strong emotions
Communication Cycle
Sender > Message > Receiver
Main 3 Components of Communication
1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning)
10%
Tone of Voice (% of meaning)
35%
Body Language (% of meaning)
55%
Tone of Voice Elements
, Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements
Eye Contact, Facial Expression, Positioning, Gestures
Context Elements
Place, People, Purpose
Non-Verbal Listening Skills
Don't interrupt, remove distractions, nod, mirror the communicator, take notes
Verbal Listening Skills
Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles
1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ)
Personal Competence, Social Competence
Personal Competence (EQ) Elements
Self-Awareness, Self-Management
Social Competence (EQ) Elements
Social Awareness, Relationship Management
Self-Awareness (EQ)
Understand your own emotions
Self-Management (EQ)
Managing your own emotions and behaviors
Social Awareness (EQ)
Identify and understand the emotions of others
Relationship Management (EQ)
Manage interactions with others successfully
Prescriptive Feedback
Offer a solution for the problem - what they can do different next time
