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Quiz: The course of culinary history was changed by the French Revolution
particularly due to __ and ___
Ans: The serving of restoratives by M. Boulanger at his all-night
tavern; the emigration of royal chefs to the US and other parts of the
world
Quiz: Most diners today expect to be able to pick and choose individual menu
items when going out to eat, but that wasn't always the case. What 19th
century innovation formed the foundation for the a la carte menu we know
today?
Ans: The introduction of the Grand cuisine, a list of suggestions
available from the kitchen
Quiz: Color, logos and the other branding all play an important role in
establishing the identity of a business. This restaurant chose a color that
symbolizes purity and an image that represents strength. Can you name the
restaurant?
Ans: White Castle
Quiz: The growth of air transportation in the 1950's and 1960's was a boon to
the hospitality and tourism industry in what way?
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, Ans: Cross-continental flights took less time and occurred more
frequently which in turn saw more travelers worldwide and created a
need for more hotels, restaurant and other business designed to
support traveler's needs
Quiz: One of the unique factors of the hospitality industry is that the product
produced requires input from the guest before it is consumed, and this process
occurs with nearly every interaction. This is referred to as?
Ans: Inseparability
Quiz: Managers and others in the hospitality industry are expected to make
______ a priority regardless of the state of the economy
Ans: Return on Investment
Quiz: Why might a person consider a career in the hospitality industry?
Ans: You enjoy working with people and like an upbeat atmosphere
Quiz: The interrelated nature of the hospitality industry means that a guest
could?
Ans: Fly to their destination, stay at a hotel, and dine at a local
restaurant during the same trip
Quiz: Which of the following describes a guest service encounter?
Ans: Anytime a customer has an encounter with an employee of the
business
Quiz: A key objective of the guest service equation is ?
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