MANA - CH. 17 - Managing Interpersonal Relations
and Communication Questions with Detailed
Verified Answers (100% Correct Answers) /Already
Graded A+
Quiz: Geert asked his two top managers, Payal and Aisha, to meet with
employees and explain the upcoming merger. Which communication network
did Geert use to share this information with his entire staff?
Ans: Y
Quiz: What is the basis of effective communication?
Ans: Consistency of meaning
Quiz: Which of the following is a medium for transmitting an oral message?
Ans: Phone call
Quiz: Interpersonal relations in an organization can act as a primary source of
_____.
Ans: needs satisfaction
Quiz: The communication process begins when a sender wants to transmit a
fact, idea, opinion, or other information to a receiver. The next step is to
_____.
Ans: encode the meaning into a form appropriate to the situation
Quiz: Traditional forms of written communication _____.
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,Ans: inhibit feedback and interchange
Quiz: Mark is facing a crucial deadline. The work is more than he can handle in
the amount of time, but he has not told his manager. He does not think his
manager will assign any more resources to the project but will just tell Mark to
work more hours to get it done. Mark is exhibiting the individual
communication barrier of _____.
Ans: reluctance
Quiz: Manoj noticed a problem in the production process, and he thinks it is
important enough to share with his manager. Which type of communication
flow will Manoj use to share information with organizational leadership?
Ans: Upward
Quiz: Anna is the sales manager for Wheelright Glass Products. She has a
sensitive announcement to make to her team of 12 sales representatives. She
wants to meet with each of them independently so that she can discreetly
address any of their individual concerns. Anna has outlined the points that she
needs to convey so that the message is consistent and useful when presented
to each employee.
To prevent the message from being communicated to members of her team
with whom she has not yet spoken, which type of communication network
pattern does Anna need to maintain?
Ans: Wheel
Quiz: Individual barriers to communication include _____.
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, Ans: poor listening skills
Quiz: Polani knows that employees talk about work even when they are not
working. Every quarter, Polani arranges an offsite event for her employees.
They relax, socialize, talk about what is happening around town, and even
work on occasion. What is Polani hoping to promote by including employees in
social gatherings?
Ans: Promoting a strong sense of culture
Quiz: During class today, Zereth's professor is talking about the upcoming
exam, but Zereth is having a hard time paying attention because she has a bad
cold. What is causing the failure of communication between Zereth and her
professor?
Ans: Noise
Quiz: Woojin's company is considering allowing all employees to work from
home, but he is concerned about the long-term effect on the strong culture of
the organization. Which of the following is a potential outcome when digital
communication replaces face-to-face communications?
Ans: Less supportive atmosphere of trust and cooperativeness
Quiz: What is the first step in the communication process?
Ans: A sender wanting to share a fact, idea, or opinion
Quiz: Which of the following is the hallmark of an effective listener?
Ans: Open minded
© 2025 Get it right Stuvia US All rights reserved
and Communication Questions with Detailed
Verified Answers (100% Correct Answers) /Already
Graded A+
Quiz: Geert asked his two top managers, Payal and Aisha, to meet with
employees and explain the upcoming merger. Which communication network
did Geert use to share this information with his entire staff?
Ans: Y
Quiz: What is the basis of effective communication?
Ans: Consistency of meaning
Quiz: Which of the following is a medium for transmitting an oral message?
Ans: Phone call
Quiz: Interpersonal relations in an organization can act as a primary source of
_____.
Ans: needs satisfaction
Quiz: The communication process begins when a sender wants to transmit a
fact, idea, opinion, or other information to a receiver. The next step is to
_____.
Ans: encode the meaning into a form appropriate to the situation
Quiz: Traditional forms of written communication _____.
© 2025 Get it right Stuvia US All rights reserved
,Ans: inhibit feedback and interchange
Quiz: Mark is facing a crucial deadline. The work is more than he can handle in
the amount of time, but he has not told his manager. He does not think his
manager will assign any more resources to the project but will just tell Mark to
work more hours to get it done. Mark is exhibiting the individual
communication barrier of _____.
Ans: reluctance
Quiz: Manoj noticed a problem in the production process, and he thinks it is
important enough to share with his manager. Which type of communication
flow will Manoj use to share information with organizational leadership?
Ans: Upward
Quiz: Anna is the sales manager for Wheelright Glass Products. She has a
sensitive announcement to make to her team of 12 sales representatives. She
wants to meet with each of them independently so that she can discreetly
address any of their individual concerns. Anna has outlined the points that she
needs to convey so that the message is consistent and useful when presented
to each employee.
To prevent the message from being communicated to members of her team
with whom she has not yet spoken, which type of communication network
pattern does Anna need to maintain?
Ans: Wheel
Quiz: Individual barriers to communication include _____.
© 2025 Get it right Stuvia US All rights reserved
, Ans: poor listening skills
Quiz: Polani knows that employees talk about work even when they are not
working. Every quarter, Polani arranges an offsite event for her employees.
They relax, socialize, talk about what is happening around town, and even
work on occasion. What is Polani hoping to promote by including employees in
social gatherings?
Ans: Promoting a strong sense of culture
Quiz: During class today, Zereth's professor is talking about the upcoming
exam, but Zereth is having a hard time paying attention because she has a bad
cold. What is causing the failure of communication between Zereth and her
professor?
Ans: Noise
Quiz: Woojin's company is considering allowing all employees to work from
home, but he is concerned about the long-term effect on the strong culture of
the organization. Which of the following is a potential outcome when digital
communication replaces face-to-face communications?
Ans: Less supportive atmosphere of trust and cooperativeness
Quiz: What is the first step in the communication process?
Ans: A sender wanting to share a fact, idea, or opinion
Quiz: Which of the following is the hallmark of an effective listener?
Ans: Open minded
© 2025 Get it right Stuvia US All rights reserved
