N1130 MIDTERM 1 EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED GRADED A++
What components are included in linear models communication?
-Sender
-Message
-Receiver
-Context
What is therapeutic communication?
Ruesch (1961) - describes goal-oriented form of communication used in health care to
achieve goals
What percentage of harmful errors is caused by miscommunication (TJC, 2008)?
60% to 70%
What is the most common error in communication?
Incomplete communication during handoffs of client care
When can nurses share private info?
When:
-client consents
-legal obligation eg. court order
-special ethical obligation eg. client wants to harm self or others
What are nonverbal cues used to enhance or negate the meaning of words
called?
, Metacommunication
What is the overarching purpose of client-centered communication?
To promote individualized quality of health outcomes within a shortened time frame at
less cost
What does "the silent language" include (Hall, 1959)?
Time and interpersonal space
What are the phases in Peplau's (1997) theory?
-Preinteraction
-Orientation
-Working phase
-Termination
What happens during incongruence?
Conflicting messages are sent
What needs to be prepared prior to an interview with the client?
-Yourself
-Environment
-Client
Which listening response would use statements such as "are you saying that....
(repeat client's words)" and "you mean....(repeat client's words)"?
Restatement
Which listening response would use statements such as "can you give me and
example?" and "I'm not sure I understand what you mean"?
Clarification
WITH COMPLETE SOLUTIONS VERIFIED GRADED A++
What components are included in linear models communication?
-Sender
-Message
-Receiver
-Context
What is therapeutic communication?
Ruesch (1961) - describes goal-oriented form of communication used in health care to
achieve goals
What percentage of harmful errors is caused by miscommunication (TJC, 2008)?
60% to 70%
What is the most common error in communication?
Incomplete communication during handoffs of client care
When can nurses share private info?
When:
-client consents
-legal obligation eg. court order
-special ethical obligation eg. client wants to harm self or others
What are nonverbal cues used to enhance or negate the meaning of words
called?
, Metacommunication
What is the overarching purpose of client-centered communication?
To promote individualized quality of health outcomes within a shortened time frame at
less cost
What does "the silent language" include (Hall, 1959)?
Time and interpersonal space
What are the phases in Peplau's (1997) theory?
-Preinteraction
-Orientation
-Working phase
-Termination
What happens during incongruence?
Conflicting messages are sent
What needs to be prepared prior to an interview with the client?
-Yourself
-Environment
-Client
Which listening response would use statements such as "are you saying that....
(repeat client's words)" and "you mean....(repeat client's words)"?
Restatement
Which listening response would use statements such as "can you give me and
example?" and "I'm not sure I understand what you mean"?
Clarification
