Phase 2 Wisconsin Police Academy
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1. (PCS) What does mediation mean? Intervention of an acceptable, impartial, and neutral
third part to assist contending parties to voluntarily
reach their own mutually acceptable settlement in a
dispute
2. (PCS)What are things to keep in - Officer safety must not be compromised
mind while considering mediation? - Subjects must be willing to talk
- Subjects must remain rational
- Subjects must be willing to compromise
- Subjects must not get physical
3. (PCS) If after mediation is tried and Escalate to another disturbance resolution tactic such
your threat assessment indicates as arbitration or crisis intervention or (if needed) use
possible danger to officer safety, of physical intervention tactics.
what should you do?
4. (PCS) What are the ground rules for - Introduce yourself
basic mediation tactics? - Explain your role as a mediator
- Everything said is part of a law enforcement contact
- Explain mediation process
- Answer questions
- Get verbal agreement to process
5. (PCS) What does arbitration mean? A person in authority makes decisions about what
actions are to be taken in order to stabilize a situation,
once attempts to seek cooperation prove ineffective
and/or safety is compromised
6. (PCS) What is the technique for arbi- - Make a request for a subject to do something and
tration? why
- If the subject refuses, offer two choices for them to
decide
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- Make sure you check their choice and take appropri-
ate action for their choice
7. (PCS) What is a way to remember REACT.
the steps for arbitration? - Request cooperation
- Explain reason
- Allow choice
- Check decision
- Take action
8. (PCS) What is crisis intervention? Dealing with anyone who is not thinking clearly and
rationally, making it difficult to use reasoning and logic
to encourage compliance
9. (PCS) What are the steps for pre-in- - Calm yourself
tervention preparation in a crisis? - Center yourself and get focused
- Develop a strategy for the intervention
10. (PCS) Explain the guidelines for the - Try to get the persons attention
crisis intervention format. - Check on the persons perception of reality
- Try to establish rapport with the person
- Explain your perception of reality
- Move toward resolution of the situation
11. (PCS) Under disturbance resolution, - Mediation
what are the two models taught? -Arbitration
12. (PCS) How does the crisis model - Opening
change the order of the OIR model? - Information-gathering
- Is it a crisis? (YES)
- Use appropriate strategies
- Resolution
, Phase 2 Wisconsin Police Academy
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13. (PCS) What are pre-intervention - Calm yourself
preparation steps? - Center yourself and get focused
- Develop a strategy for the intervention
14. (PCS) When intervening with a per- - Try to get the persons attention
son in crisis, what guidelines should - Check on the persons perception of reality
you keep in mind? - Try to establish rapport with the person
- Explain your perception of reality
- Move toward resolution of the situation
15. (PCS) Identify the four conditions in DONE
which you are done talking in crisis - Danger
intervention. - Overriding concern
- No progress
- Escape
16. (PCS) What are the first two modes - Presence
of the Intervention Options? - Dialog
17. (PCS) What are the last three modes - Control Alternatives
of the Intervention Options that in- - Protective Alternatives
volve physical intervention? - Deadly Force
18. (PCS) What are five specific actions - Calm yourself and your partner
to take during subject debriefing? - Calm the subject
- Provide initial medical assessment
- Reassure the subject
- Rebuild the subjects self-esteem
19. (PCS) What are the steps in death - Go with certainty
notification? - Go without delay
- Go in person
- Go in pairs
Study online at https://quizlet.com/_crxcpy
1. (PCS) What does mediation mean? Intervention of an acceptable, impartial, and neutral
third part to assist contending parties to voluntarily
reach their own mutually acceptable settlement in a
dispute
2. (PCS)What are things to keep in - Officer safety must not be compromised
mind while considering mediation? - Subjects must be willing to talk
- Subjects must remain rational
- Subjects must be willing to compromise
- Subjects must not get physical
3. (PCS) If after mediation is tried and Escalate to another disturbance resolution tactic such
your threat assessment indicates as arbitration or crisis intervention or (if needed) use
possible danger to officer safety, of physical intervention tactics.
what should you do?
4. (PCS) What are the ground rules for - Introduce yourself
basic mediation tactics? - Explain your role as a mediator
- Everything said is part of a law enforcement contact
- Explain mediation process
- Answer questions
- Get verbal agreement to process
5. (PCS) What does arbitration mean? A person in authority makes decisions about what
actions are to be taken in order to stabilize a situation,
once attempts to seek cooperation prove ineffective
and/or safety is compromised
6. (PCS) What is the technique for arbi- - Make a request for a subject to do something and
tration? why
- If the subject refuses, offer two choices for them to
decide
, Phase 2 Wisconsin Police Academy
Study online at https://quizlet.com/_crxcpy
- Make sure you check their choice and take appropri-
ate action for their choice
7. (PCS) What is a way to remember REACT.
the steps for arbitration? - Request cooperation
- Explain reason
- Allow choice
- Check decision
- Take action
8. (PCS) What is crisis intervention? Dealing with anyone who is not thinking clearly and
rationally, making it difficult to use reasoning and logic
to encourage compliance
9. (PCS) What are the steps for pre-in- - Calm yourself
tervention preparation in a crisis? - Center yourself and get focused
- Develop a strategy for the intervention
10. (PCS) Explain the guidelines for the - Try to get the persons attention
crisis intervention format. - Check on the persons perception of reality
- Try to establish rapport with the person
- Explain your perception of reality
- Move toward resolution of the situation
11. (PCS) Under disturbance resolution, - Mediation
what are the two models taught? -Arbitration
12. (PCS) How does the crisis model - Opening
change the order of the OIR model? - Information-gathering
- Is it a crisis? (YES)
- Use appropriate strategies
- Resolution
, Phase 2 Wisconsin Police Academy
Study online at https://quizlet.com/_crxcpy
13. (PCS) What are pre-intervention - Calm yourself
preparation steps? - Center yourself and get focused
- Develop a strategy for the intervention
14. (PCS) When intervening with a per- - Try to get the persons attention
son in crisis, what guidelines should - Check on the persons perception of reality
you keep in mind? - Try to establish rapport with the person
- Explain your perception of reality
- Move toward resolution of the situation
15. (PCS) Identify the four conditions in DONE
which you are done talking in crisis - Danger
intervention. - Overriding concern
- No progress
- Escape
16. (PCS) What are the first two modes - Presence
of the Intervention Options? - Dialog
17. (PCS) What are the last three modes - Control Alternatives
of the Intervention Options that in- - Protective Alternatives
volve physical intervention? - Deadly Force
18. (PCS) What are five specific actions - Calm yourself and your partner
to take during subject debriefing? - Calm the subject
- Provide initial medical assessment
- Reassure the subject
- Rebuild the subjects self-esteem
19. (PCS) What are the steps in death - Go with certainty
notification? - Go without delay
- Go in person
- Go in pairs
