PGA PGM 3.0 Level 2 Golf Operations (140
questions and answers )
True or False
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them (T/F)
True
True or False
Proper business planning and operations alignment directs that sufficient resources be
identified before strategies for achieving business objectives are developed (T/F)
False
What department is considered a core business unit of most facilities?
The Golf Operation
What is one descriptive/directional element of the facility's business that needs to be in place
before the golf operation can be defined?
Facility type, geographic locale, customer base, business objectives and goals, strategies
Policies and procedures are part of which support element of the golf operations organization?
Systems
What is the most accurate description of the relationship between the facility's business plan
and the golf operation?
Alignment
The golf operation must correspond with the facility's business plan
What is the principal focus of golf operations?
Providing high-quality playing experiences and customer service in line with the core values,
vision and mission of the organization
True or False
Stakeholders, owners, and the boards are positioned at the bottom of a traditional organization
chart. (T/F)
, False
From a functional perspective, a vendor is what kind of resource?
Financial resource
They can extend credit and work out arrangements that are quite valuable for the Golf
Operation
What combination of interaction strategies would be the first choice for promoting a facility-
wide culture?
Involving and supporting
What must exist for a facility to have a positive culture?
Communication and openness to change
What would a typical organizational chart of a golf operation show?
Basic responsibilities and the relationships between an operation's functional areas
In what way is time related to other resources?
It must be reasonably accounted for and allocated appropriately, and is tied to every other
resource
What is the most likely determinant of the complexity of a facility's organization chart?
The size of the facility, the number of services offered to customers, and the type of facility and
its mission
What are examples of financial resources?
Facility reserves, outside sources of investment, vendors, banks, the physical property,
membership
True or False
Staff is considered a tangible facility resource. (T/F)
True
What intangible resource is key to enabling and facilitating peak performance?
Culture
How can facilities foster a positive culture of improvement?
Encourage open discussion and input, provide tools to positively impact the organization
questions and answers )
True or False
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them (T/F)
True
True or False
Proper business planning and operations alignment directs that sufficient resources be
identified before strategies for achieving business objectives are developed (T/F)
False
What department is considered a core business unit of most facilities?
The Golf Operation
What is one descriptive/directional element of the facility's business that needs to be in place
before the golf operation can be defined?
Facility type, geographic locale, customer base, business objectives and goals, strategies
Policies and procedures are part of which support element of the golf operations organization?
Systems
What is the most accurate description of the relationship between the facility's business plan
and the golf operation?
Alignment
The golf operation must correspond with the facility's business plan
What is the principal focus of golf operations?
Providing high-quality playing experiences and customer service in line with the core values,
vision and mission of the organization
True or False
Stakeholders, owners, and the boards are positioned at the bottom of a traditional organization
chart. (T/F)
, False
From a functional perspective, a vendor is what kind of resource?
Financial resource
They can extend credit and work out arrangements that are quite valuable for the Golf
Operation
What combination of interaction strategies would be the first choice for promoting a facility-
wide culture?
Involving and supporting
What must exist for a facility to have a positive culture?
Communication and openness to change
What would a typical organizational chart of a golf operation show?
Basic responsibilities and the relationships between an operation's functional areas
In what way is time related to other resources?
It must be reasonably accounted for and allocated appropriately, and is tied to every other
resource
What is the most likely determinant of the complexity of a facility's organization chart?
The size of the facility, the number of services offered to customers, and the type of facility and
its mission
What are examples of financial resources?
Facility reserves, outside sources of investment, vendors, banks, the physical property,
membership
True or False
Staff is considered a tangible facility resource. (T/F)
True
What intangible resource is key to enabling and facilitating peak performance?
Culture
How can facilities foster a positive culture of improvement?
Encourage open discussion and input, provide tools to positively impact the organization
