PGA PGM 3.0 Level 3 Supervising &
Delegating (118 questions and answers)
When should a manager address performance gaps if an issue arises regarding a performer's
work?
If a gap arises, address the gap as soon as possible
How should the complexity of a task be handled if a performer is learning something new?
Start simply, then add complexity after the performer has mastered the basics
What expectations should a manager's performance standards reflect?
Performance standards reflect what the manager expects in terms of quality, timeliness, and
initiative on the staff member's part.
What element of the performance system describes the job task?
Performance expectations
What is the recommended guideline a manager should use if an employee's actual performance
differs from expected performance?
The performance system
We have an expert-written solution to this problem!
How should resources be allocated to avoid overwhelming a performer?
By making sure the performer is fully aware of all available resources and how to use them.
Involve the performer in the process of deciding how to allocate the available resources
What types of resources are needed to carry out the facility's mission and financial goals?
Material or physical resources; human resources; financial resources; time based resources
The golf shop merchandise operation is underperforming to revenue projections and inventory
management challenges are occurring. What type of resources could best resolve these
problems?
, Material or physical resources; human resources
Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task?
Performance expectations
Why would an audible thermometer need to be used to identify the appropriate temperature of
food related to input?
Input is the signal for the performer to take action and consists of the cues that are presented in
the system. An audible thermometer is a cue signaling the performer to take action
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input
amplifier can be implemented to minimize the problem?
Provide on the spot coaching; develop a checklist or job aid that is easily accessible
What is defined as the information, circumstances, or events that signal a performer to take the
appropriate action?
Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on the
day of the event. This prompted the facility to increase the professional staff by two teachers to
accommodate the volume of juniors. In this example, what type of input signaled appropriate
action?
Circumstance
What should a manager do when a performer has difficulty recognizing when to take action on
a specific task?
The manager may need to amplify the input to make sure that it is noticed
What type of consequence happens when a chef experiences gratification after presenting an
elegant surf and turf dinner during a ladies' member-guest event?
Internal, psychological
An employee is repeatedly late for the morning shift. The supervisor reassigns this person to the
afternoon shift. What is the problem with this scheduling adjustment?
Action and consequence misaligned, the desired reinforcement will not appear
A team member who set the hole locations accurately and efficiently is assigned to routinely
complete this maintenance task. What is the potential result of this situation?
Delegating (118 questions and answers)
When should a manager address performance gaps if an issue arises regarding a performer's
work?
If a gap arises, address the gap as soon as possible
How should the complexity of a task be handled if a performer is learning something new?
Start simply, then add complexity after the performer has mastered the basics
What expectations should a manager's performance standards reflect?
Performance standards reflect what the manager expects in terms of quality, timeliness, and
initiative on the staff member's part.
What element of the performance system describes the job task?
Performance expectations
What is the recommended guideline a manager should use if an employee's actual performance
differs from expected performance?
The performance system
We have an expert-written solution to this problem!
How should resources be allocated to avoid overwhelming a performer?
By making sure the performer is fully aware of all available resources and how to use them.
Involve the performer in the process of deciding how to allocate the available resources
What types of resources are needed to carry out the facility's mission and financial goals?
Material or physical resources; human resources; financial resources; time based resources
The golf shop merchandise operation is underperforming to revenue projections and inventory
management challenges are occurring. What type of resources could best resolve these
problems?
, Material or physical resources; human resources
Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task?
Performance expectations
Why would an audible thermometer need to be used to identify the appropriate temperature of
food related to input?
Input is the signal for the performer to take action and consists of the cues that are presented in
the system. An audible thermometer is a cue signaling the performer to take action
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input
amplifier can be implemented to minimize the problem?
Provide on the spot coaching; develop a checklist or job aid that is easily accessible
What is defined as the information, circumstances, or events that signal a performer to take the
appropriate action?
Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on the
day of the event. This prompted the facility to increase the professional staff by two teachers to
accommodate the volume of juniors. In this example, what type of input signaled appropriate
action?
Circumstance
What should a manager do when a performer has difficulty recognizing when to take action on
a specific task?
The manager may need to amplify the input to make sure that it is noticed
What type of consequence happens when a chef experiences gratification after presenting an
elegant surf and turf dinner during a ladies' member-guest event?
Internal, psychological
An employee is repeatedly late for the morning shift. The supervisor reassigns this person to the
afternoon shift. What is the problem with this scheduling adjustment?
Action and consequence misaligned, the desired reinforcement will not appear
A team member who set the hole locations accurately and efficiently is assigned to routinely
complete this maintenance task. What is the potential result of this situation?
