PGA PGM Level 2 Executive Management Test -
Correcting Performance Problems latest updated exam
2025 -2026 |with expert solutions alrady graded A+ |
Download to Pass
What is a manager doing if he ignores a problem and hopes it goes away? - answer You
decrease the chances of finding a quick resolution to the problem. You will be forced to move
through multiple stages of problem solving.
What happens when a manager makes false assumptions? - answer They assume the performer
is the cause of the problem or knows the cause of this problem
A staff member continues to struggle with customer service levels. The General Manager
communicates a solution to the staff member. Which of the six actions for correcting
performance problems has been omitted? - answer Invite mutual problem solving with the
performer.
How can a manager increase the chances of finding a quick and mutually satisfying resolution to
a performance problem without having to go through the multiple stages of the problem-
solving process? - answer Addressing the problem early. Starting the process to solve the
problem as soon as possible after discovering the problem.
What action increases the chances of finding a solution that satisfies all parties? - answer Strive
for agreement or appropriate goals
How can a manager identify if a performance problem continues to exist after an agreed upon
course of action? - answer Explicitly examining the results, consequences, and feedback that
arise from the solution.
, During a joint problem-solving discussion, what is the manager's role when identifying potential
resolutions to a performance problem? - answer Establish clear expectations for solving the
problem and ensure that the performer understands and agrees to achieve these expectations.
Narrow the gap. Ask the performer for ideas on how to resolve the problem.
Why is the manager's involvement in the follow-up process during joint problem-solving
important? - answer It shows the performer that management is committed to solving the
problem
During the joint problem-solving process, why is it important that the manager state the
concern in relation to the expectations for the job or task? - answer So the performer can
understand and agree to the expectations.
What is one of the manager's goals during a joint-problem solving discussion? - answer Narrow
the gap between expectations and results by focusing on practical ways to solve the problem.
Which stage of the Four-Stage Problem Solving Sequence gives the performer the opportunity
to take ownership of the solution to the problem? - answer Stage 1: Joint problem solving with
the performer
What is the relationship between the timetable for reinforced problem-solving and joint
problem-solving? - answer It is shorter during the reinforced problem solving stage. There is a
greater sense of urgency associated with seeing progress toward solving the problem
During a joint problem-solving discussion, what must a manager and employee mutually agree
upon? - answer Identify specific actions that will be taken and establishing a clear process for
follow-up
How will the manager's demeanor change during reinforced problem-solving? - answer It will
become more assertive.
Correcting Performance Problems latest updated exam
2025 -2026 |with expert solutions alrady graded A+ |
Download to Pass
What is a manager doing if he ignores a problem and hopes it goes away? - answer You
decrease the chances of finding a quick resolution to the problem. You will be forced to move
through multiple stages of problem solving.
What happens when a manager makes false assumptions? - answer They assume the performer
is the cause of the problem or knows the cause of this problem
A staff member continues to struggle with customer service levels. The General Manager
communicates a solution to the staff member. Which of the six actions for correcting
performance problems has been omitted? - answer Invite mutual problem solving with the
performer.
How can a manager increase the chances of finding a quick and mutually satisfying resolution to
a performance problem without having to go through the multiple stages of the problem-
solving process? - answer Addressing the problem early. Starting the process to solve the
problem as soon as possible after discovering the problem.
What action increases the chances of finding a solution that satisfies all parties? - answer Strive
for agreement or appropriate goals
How can a manager identify if a performance problem continues to exist after an agreed upon
course of action? - answer Explicitly examining the results, consequences, and feedback that
arise from the solution.
, During a joint problem-solving discussion, what is the manager's role when identifying potential
resolutions to a performance problem? - answer Establish clear expectations for solving the
problem and ensure that the performer understands and agrees to achieve these expectations.
Narrow the gap. Ask the performer for ideas on how to resolve the problem.
Why is the manager's involvement in the follow-up process during joint problem-solving
important? - answer It shows the performer that management is committed to solving the
problem
During the joint problem-solving process, why is it important that the manager state the
concern in relation to the expectations for the job or task? - answer So the performer can
understand and agree to the expectations.
What is one of the manager's goals during a joint-problem solving discussion? - answer Narrow
the gap between expectations and results by focusing on practical ways to solve the problem.
Which stage of the Four-Stage Problem Solving Sequence gives the performer the opportunity
to take ownership of the solution to the problem? - answer Stage 1: Joint problem solving with
the performer
What is the relationship between the timetable for reinforced problem-solving and joint
problem-solving? - answer It is shorter during the reinforced problem solving stage. There is a
greater sense of urgency associated with seeing progress toward solving the problem
During a joint problem-solving discussion, what must a manager and employee mutually agree
upon? - answer Identify specific actions that will be taken and establishing a clear process for
follow-up
How will the manager's demeanor change during reinforced problem-solving? - answer It will
become more assertive.
