GEB 3213 Hayes Exam Questions And Answers Verified 100% Correct

GEB 3213 Hayes Exam Questions And Answers Verified 100% Correct (5) Strategies for improving emotional intelligence: - ANSWER - Reducing negative emotions - Reducing the fear of rejection - Reducing stress - Being assertive and expressing difficult emotions - Bouncing back from adversity Empathy - ANSWER - "the ability to understand and share the feelings of another" - Important to consider when thinking about your emotional intelligence - Putting yourself in their position - Differs from sympathy in that it requires inhabiting the same emotional space as another person and it requires inhabiting the same emotional space as another person Sympathy - ANSWER - "feelings of pity and sorry for someone else's misfortune" - A detached position, akin to feeling bad "for" someone - It doesn't carry the same kind of emotional weight as does empathy Negative personalization - ANSWER - whenever you adopt a posture of negativity about a person's behavior instead of first looking at the situation from multiple points of view - Instead of jumping to conclusions, the best course of action here—given that we wont have access to any more information than we presently have—is to consider other possibilities - Practicing this is the quickest and easiest way to ruin a strong work relationship Reactive behavior - ANSWER - compromises your ability to function in a healthy way at work - Yelling at someone who belittles you, seeking revenge, steering clear of people in a way that makes it difficult for you to be productive at work—all of these strategies only offer temporary solutions Proactive behavior - ANSWER - rather than being controlled by emotion, _______ behavior is ruled by logic - It involves being self-aware enough to realize why you feel a certain way in a stressful situation and learning to anticipate your future behavior Physiological noise - ANSWER - anything that affects the body in a negative way - Ex: temporary or chronic illness, a sprained ankle, a toothache, or any other number of injuries that hinder a person's ability to fully function Physical noise - ANSWER - everything in your external environment - Actual noise that distracts you from being able to concentrate - Ex: cell phone, train, whistle, pen tapping Psychological noise - ANSWER - mild or severe mental health issue - The most invisible and most stigmatized - Stress/anxiety/depression Semantic noise - ANSWER - when something gets lost in translation between speaker and listener, or sender and receiver - Concerned with mix-ups in written and verbal communication - Caused by a number of factors: lack of clarity or details, cultural misunderstandings, previously held assumptions about the information being delivered - Ex: mix up about meeting times (4) types of noise: - ANSWER - Physiological - Physical - Psychological - Semantic Personal responsibility - ANSWER - idea that human beings choose, instigate, or otherwise cause their own actions Professional responsibility - ANSWER - the area of legal practice that encompasses the duties of attorneys to act in a professional manner, obey the law, avoid conflicts of interest, and put the interests of clients ahead of their own interests Synchronous communication - ANSWER - occurs in real time; the individuals involved give immediate responses to one another and engage in turn taking - Phone calls or meetings in which both parties are present at the same time Asynchronous communication - ANSWER - does not occur in real time; individuals involved in such communication can pay attention to and respond to communication at a time of their choosing - Is the sending of, and responding to, messages on one's own schedule: social media or email Reactionary escalation - ANSWER - there's no rule stating that you have to respond in kind - If you get an angry comment or email, you don't have to (and shouldn't) reply in the same manner Brand consistency - ANSWER - leads to successfulness - Ex: Harley Davidson Effective customer engagement - ANSWER - responding to negative backlash properly on social media - Ex: Wendy's quick wit to customers via Twitter Social and cultural relevancy - ANSWER Paying attention to other companies campaigns and using them to their advantage, and often use popular things on the internet to help them advertise - using the cracker barrel incident of brads wife of Chick-Fil-A to promote relevancy in public eye Visibility - ANSWER - keeping your company's brand visible on social media also ties directly into its social and cultural relevancy - You have to know how and when to interact with other cultural products and news items, when to post certain platforms according to statistics regarding their most heavily trafficked times of day, and how to be innovative enough in your use of language, image, and video to get noticed among the many brightly colored ads and media objects flying around the internet Active Language - ANSWER successful social media uses active rather than passive Passive Language - ANSWER whoever or whatever is performing the action is not the grammatical subject of the sentence Situational Awareness - ANSWER You will meet people you don't know in various situations, so learn to read people and respond accordingly. Self awareness is also important. 7-38-55 Rule - ANSWER Body language rule, body language accounts for 55% of a given message, tone of voice for 38% and words for just 7% Open Palms - ANSWER Sign of honesty, swear to tell the truth in court by raising one hand, shows you have nothing to hide and are not a threat (primal) Expansive Pose - ANSWER Standing with legs open, not closed and tight. Shows power and confidence. Another example is leaning back in your seat shows you're relaxed and in control Low-Power Pose - ANSWER Opposite of Expansive pose, shows a closed off posture. Increases the release of cortisol, the stress hormone, and appears to show a lack of confidence