GEB 3213 Trammel Exam Study Guide Questions And Answers Verified 100% Correct

GEB 3213 Trammel Exam Study Guide Questions And Answers Verified 100% Correct Use the __________________ to show the exclusivity of something. (Limited number of something) - ANSWER scarcity technique The _________________ offers the testimonials of people and/or organizations the reader will respect - ANSWER social proof strategy The ____________________ promises to give something back to the reader in some way, shape, or form. - ANSWER reciprocity approach Specific hard goals produce a higher level of output than a generalized goal of "do your best" "Participative" difficult goals often will lead to an increased probability that more of these rigorous goals will be agreed to and acted on. S.M.A.R. T. Goals - ANSWER Goal Setting Theory 1. Main Idea 2. Necessary Details 3. Courtesy close or request for action - ANSWER Direct Organization Plan Audience is interested or cooperative No special tact or persuasion is required Audience has minimal cultural differences - ANSWER Direct Organization Plan used for 1. Open with your request right away 2. Give necessary details in middle section a. Emphasize benefits of complying b. List open ended questions 3. Close with a request for specific action a. Express good will b. Mention time limits c. Make compliance easy d. Save thank you until transaction is completed e. Make the deadlines date based - ANSWER Routine Request 1. Clear Content a. Written in first sentence b. No buzzwords 2. Positive Tone a. Use reader benefits b. Positive Emphasis 3. Proper Format a. Format the message correctly - ANSWER Good Letter writing standards Everything is left justified Most frequently used - ANSWER Block Letter Format Address line & closing tabbed in the center of the page - ANSWER Modified Block Letter format No greeting, section in all caps that is used as a subject line. - ANSWER Simplified Format Establish a good relationship with your audience by adopting the "you" attitude. - ANSWER Substitute you and yours for I, me, mine, us, and our. Don't use too many pronouns Avoid using you in a blaming context Don't use you to point the finger of blame Euphemisms - ANSWER Instead of "He Died" use "He passed away" Instead of "Used Cars" use "Preowned Cars" Japanese cultures are pretty concentrated __________________________________ - ANSWER when listening to a presentation, don't get discouraged. Problems with Pronouns and antecedents - ANSWER Be sure the reader understands the pronoun used in a sentence connects to the correct antecedents. Instead of: It says that medicine fights against alcohol poisoning. - ANSWER Use: "The label says that medicine fights against alcohol poisoning. Instead of : In key west they catch huge lobsters - ANSWER Use: Huge lobsters are caught in Key West Avoid using - ANSWER Using that, this or which to begin a phrase or clause when the meaning is not quite clear Parallel Structure: The U.S. National Team during the World Cup learned that passing the ball accurately, playing aggressive defense, and making dangerous players helped earn positive results. - ANSWER Notice all phrases start in "ing" Low Context Cultures - ANSWER Canada, Australia, New Zealand and Northern Europe (Netherlands, Germany, Norway, Finland, Sweden, Switzerland) High Context Cultures - ANSWER Africa, South and Central America, Southern Europe and much of Asia The U.S. values _________________. In the U.S. we will our office space to be separated by walls or cubicles - ANSWER individualism Japan and other Asian countries value _____________. Japan prefers the open "classroom" model in which everyone can see each other and interact. - ANSWER collectivism Greek(S. Europe & Med) - ANSWER Comfortable with touching others Used a lot of illustrators Very small personal space bubble Lots of vocal variations Anglo(US & Europe) - ANSWER Face = Stoic Fewer Illustrators Larger personal space bubble Monotone Less comfortable with touching others More comfortable with silence When sending a message to a low context culture such as the U.S. a direct approach is the preferred method. - ANSWER The request is stated in the first paragraph When sending a message to a high context culture, use an indirect approach. - ANSWER The request is in the content Open with a statement of goodwill Be indirect, open build the relationship at the open and explain your situation. In Japan, you would want to open with almost a poetic greeting Negative Messages In the U.S. - ANSWER Start with a buffer Bad News is in the middle of the message Close with a mutually sounding paragraph Negative Messages In Germany - ANSWER Very direct with bad news Negative Messages In the U.K. - ANSWER Use more negative emphasis Will say things such as: I'm sorry, disappointed, regret Paralanguage - ANSWER includes vocal qualifiers (pitch, volume, velocity) and