100% Correct
Where do you place the bad news in a letter using the indirect approach? - ANSWER
In the body paragraph, after the reasons (explanations) pg. 189
Which is NOT a reason to be sensitive to a vendor when communicating bad news
about performance problems? - ANSWER Because you want them to lower their
service fees p. 200
Which type of buffer does the following sentence use?
"I am pleased to inform you that part of your order will arrive earlier than promised." -
ANSWER Good News pg. 193
Where do you place the bad news when using the direct approach? - ANSWER In the
opening, as the main idea (after the optional buffer) pg 189
Which communication medium would you use to tell an employee that she got a lower
bonus than projected? - ANSWER face to face p 187
In which country is it typical for businesspeople to begin proposing and negotiating an
agreement with conversations where both parties can learn more about what the other
values and needs? - ANSWER China
Which of the formats below is most appropriate for an external proposal? - ANSWER
presentation
Which country considers gains in status and power to be more important than gains in
profit? - ANSWER Brazil
What format does a typical grant proposal take? - ANSWER formal report
Which of the following would NOT establish your proposal's credibility? - ANSWER
Providing a detailed timeline
What form does an internal proposal usually take? - ANSWER Memo
Which of the following is NOT a topic your audience expects to be covered in a
, proposal's cover letter? - ANSWER Why you chose the medium you did
A non-competitive, solicited sales proposal that contains contractual information but no
persuasive sales content is called a _____. - ANSWER statement of work
Which country believes that contracts are always open for negotiating and merely
indicate an interest in doing business instead of a firm commitment? - ANSWER China
Which is an example of a credible detail that supports your point in a persuasive
proposal? - ANSWER Established by the shipment received yesterday, the unit cost
will be $1.50.
(Don't agree but whatever).....
What type of report is intended to educate its audience on a topic central to the
company's business? - ANSWER A white paper
Which is NOT a feature of a report deck? - ANSWER Heavy visuals with minimal text
Which of the following is an example of an analytical report? - ANSWER Feasibility
report
What is the main difference between an abstract and an executive summary? -
ANSWER An abstract is used for informational reports and an executive summary is
used for analytical reports.
Which three combined elements make up the identifying information commonly found
on a report's title page or cover? - ANSWER Author, date, report title
What is a progress report designed to do? - ANSWER Give your supervisor an update
on the status of a longer project
What is the most common format for online distribution of reports? - ANSWER PDF
What is the best way to integrate data displays into your report? - ANSWER Use text to
explain what the audience is seeing
Which is NOT a criterion that decision makers can use to judge the validity of a
feasibility report's proposal? - ANSWER Report page length
Which graph is the best to use if you want to show changes over time to emphasize a
trend? - ANSWER Line chart
When is it acceptable for your presentation to include a photo found on the Internet? -