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centralization and formalization, line-staff conflicts, specialization, role ambiguity and
conflict, no opportunity for advancement, and restrictive, untrusting culture are what
type of job stressor -CORRECT ANSWER: organizational structure and design
crowded work area, noise, heat, or cold, polluted air, strong odor, unsafe, dangerous
conditions, poor lighting, physical or mental strain, and toxic chemicals and radiation are
what type of job stressor -CORRECT ANSWER: working conditions
downsizing, competitive pressures, merit pay plans, rotating work shifts, bureaucratic
rules, and advanced technology are what type of job stressor -CORRECT ANSWER:
administrative policies and strategies
individuals have what three primary responses to power -CORRECT ANSWER: 1.
resistance
2. compliance
3. commitment
people are most apt to experience helplessness when they perceive the causes of the
lack of control to be what 3 things -CORRECT ANSWER: 1. related to something about
their own personal characteristics
2. stable and enduring
3. global and universal
power comes from being in the what three "right places" -CORRECT ANSWER: 1.
control over resources
2. control over or extensive access to information
, 3. formal authority
the integrative approach requires the effective negotiator to use what 5 skills -
CORRECT ANSWER: 1. establishing superordinate goals
2. separating the people from the problem
3. focusing on interests, not on positions
4. inventing options for mutual gain
5. using objective criteria
those with that type of disposition are able to cope successfully with extreme stressors -
CORRECT ANSWER: hardiness
tight controls, only downward communication, little performance feedback, centralized
decision making, lack of participation in decisions, and punitive appraisal systems are
what type of job stressor -CORRECT ANSWER: organizational processes
what are 4 guidelines to help downsized organizations combat the problems of survivor
syndrome -CORRECT ANSWER: 1. be proactive
2. acknowledge survivors' emotions
3. communicate after the downsizing
4. clarify new roles
what are the 3 things that stress is not -CORRECT ANSWER: 1. anxiety
2. nervous tension
3. damaging, bad, or to be avoided
what are the 4 direct behaviors that may accompany high levels of stress -CORRECT
ANSWER: 1. under/overeating
2. sleeplessness