NPDES Exam Bundle – Verified Questions and Answers for National Pollutant Discharge Elimination System Certification

NPDES Exam Bundle – Verified Questions and Answers for National Pollutant Discharge Elimination System Certification 1. During what phase of the traditional project life cycle does the project manager provide an accurate estimate of cost and performance reports to stakeholders? a. Concept b. Development C.Implementation d. Close-out - ANSWERImplementation 2. If a new type of electronic device is available for healthcare networks, the most important initial consideration for its purchase is: a. the life expectancy of the device b. device integration C. cost-effectiveness d. ease of use - ANSWERb. device integration 3. If the nursing professional development (ND) practitioner is applying for a grant through the Health Resources and Services Administration (HRS) or other government agencies, approximately how much time should be allotted to complete the grant application? a. 10 hours b. 20 hours C. 40 hours d. 100 hours - ANSWERC. 40 hours 4. According to Afaf Meleis's transitions theory regarding change, transition conditions include: a. facilitators and inhibitors b. process indicators and outcome indicators c. critical points or marker events d. awareness and engagement - ANSWERa. facilitators and inhibitors 5. Which site provides a hospital report card that shows achievement toward standards in multiple areas including specific surgical procedures, such as total hip replacement and pancreatic resection for cancer? a. Centers for Medicare & Medicaid Services (CMS) Care Compare b. Leapfrog Hospital Safety Grade rankings c. National Committee for Quality Assurance report cards d. Healthgrades - ANSWERb. Leapfrog Hospital Safety Grade rankings The five rights of delegation include the right task, circumstances, person, direction, and: a. authority b. responsibility C. time frame d. supervision - ANSWERd. supervision When conducting a review of literature as part of the research of best practices, the first thing to consider is the: a. source of the material b. author's credentials c. thesis d. evidence - ANSWERa. source of the material If using critical chain scheduling to ensure that a project with limited resources is completed on time, at the end of the project, it is necessary to include a: a. feedback buffer b. task buffer c. project buffer d. resource buffer - ANSWERc. project buffer The type of conflict most often addressed in conflict-of-interest policies is: a. personal b. financial c. familial d. duty - ANSWERb. financial The most effective way to monitor performance is through: a. observation b. personal interviews c. self-assessments d. data collection - ANSWERd. data collection The first step in succession planning is to: a. describe the behaviors, skills, and leadership qualities needed for the role b. develop a formal written succession plan c. develop plans for emergency and planned succession d. outline the needs of the organization - ANSWERa. describe the behaviors, skills, and leadership qualities needed for the role According to the NPD Scope and Standards of Practice, for standard 1, "Assessment of practice gaps," one of the roles of the NPD practitioner is to: a. identify the desired outcomes b. integrate ethics into practice c. analyze trends and supporting data d. maintain current knowledge - ANSWERc. analyze trends and supporting data The primary focus in coaching should be on: a. pointing out areas of weakness or errors b. watching the learner carry out demonstrations c. developing goals for the learner d. using questioning to help learners recognize problem areas - ANSWERd. using questioning to help learners recognize problem areas Which of the following is a critical element of virtual learning? a. Interactivity b. Scheduled break times c. Detailed outline d. Vocabulary list - ANSWERInteractivity When developing a promotional strategy, the first step is to determine the: a. target audience b. organizational goals c. marketing channels d. costs of different approaches - ANSWERb. organizational goals 16. CMS requires that medical records pertaining to billed services for Medicare Parts A and B be maintained for: a. 2 years from the date of service b.5 years from the date of service c. 7 years from the date of service d. 10 years from the date of service - ANSWERc. 7 years from the date of service 17. Which type of database arranges data in rows and columns? a. Hierarchical b. Columnar c. NoSQL d. Relational - ANSWERd. Relational If the NPD practitioner presents a potential decision but seeks input from staff or teams before making the final decision based on this input, the leadership style is characterized as: a. democratic b. participatory ltative d. bureaucratic - ANSWERb. participatory If a hospital experiences a data breach involving 120 patients and was only able to reach 100 patients by mail or email to notify them, what further action must the hospital take? a. Telephone the remaining 20 patients. b. No further action is required. c. Post a notice with a toll-free number on the organization's website. d. Notify the Department of Health and Human Services that 20 patients are unreachable. - ANSWERc. Post a notice with a toll-free number on the organization's website. According to Albert Bandura's theory of social learning, learning develops from observation, organizing, and rehearsing behavior that has been: a. modeled b. inferred c. rewarded lly accepted - ANSWERa. modeled Risk management's primary responsibility toward incident reports is to: a. initiate the incident report b. assign blame for the incident c. determine the financial costs of the incident d. review incident reports to identify possible failures in the system - ANSWERd. review incident reports to identify possible failures in the system The primary purpose of multifactor authentication is to: a. simplify data protection b. prevent data breaches c. encrypt data d. facilitate data sharing - ANSWERb. prevent data breaches The NPD practitioner plans to convene a focus group and knows that focus groups usually comprise: a. 3-4 individuals b. 5-7 individuals c. 8-12 individuals d. 13-20 individuals - ANSWERc. 8-12 individuals If the schedule performance index of a project is 93% and the cost performance index is 105%, this means that the project is: a. ahead of schedule and over budget b. ahead of schedule and under budget c. behind schedule and over budget d. behind schedule and under budget - ANSWERd. behind schedule and under budget According to Ludwig von Bertalanffy's general systems theory, the four elements in a system include input, processes, output, and: a. feedback b. evaluation C. remediation d. authority - ANSWERa. feedback If the NPD practitioner is asked to manage a project that is outside of that person's area of expertise, the best solution is to: a. refuse to manage the project b. carry out intensive study in preparation C. use consultants d. hire additional staff - ANSWERC. use consultants According to the American Nurses Association (ANA), a healthy work environment has three key elements: empowerment, satisfaction, and a. flexibility b. satety c. service d. compensation - ANSWERb. satety Which situation best lends itself to the use of scripting to aid communication? a. Providing a painful treatment b. Comforting a parent whose child is ill c. Participating in a team meeting d. Providing a patient with discharge instructions - ANSWERd. Providing a patient with discharge instructions The first step in protecting sensitive information is to: a. determine where information is to be stored assess the types of information safeguards that are currently in place c. identify which information needs to be protected d. develop a plan to safeguard sensitive information - ANSWERc. identify which information needs to be protected With remote learning, the biggest challenge is typically: a. maintaining the motivation to learn b. using technology correctly having an unreliable internet connection d. dealing with distracting environments - ANSWERa. maintaining the motivation to learn When developing an operational excellence strategy for a healthcare organization, it is generally best to: a. implement changes throughout the organization b. focus only on major problem areas c. develop champions of the changes d. start small and build on successes - ANSWERd. start small and build on successes Educational neuroscience refers to a theory about learning that includes the: a. brain and learned responses b. mind, brain, and education c. teacher, learner, and environment d. mind, environment, and opportunities - ANSWERb. mind, brain, and education Which type of network is most commonly used by hospitals? a. PAN b. WAN c. LAN d. MAN - ANSWERc. Local Area Network When providing feedback to a team, it is essential to: a. address all feedback to the team as a whole B. Provide individual feedback C. Avoid all specifics D.address only positive observations - ANSWERa. address all feedback to the team as a whole When developing a strategic plan, the NPD practitioner should look at the future needs of the organization in: a. 2-4 years b 5-9 years c. 10-15 years d. 16-20 years - ANSWERc. 10-15 years When establishing a timeline for a project, the first step is to identify the: a. team members b. list of tasks c. anticipated completion date d. dependencies - ANSWERb. list of tasks The primary purpose of using barcode scanners in hospitals is to: A. save time b. save money c. provide data d. reduce errors - ANSWERd. reduce errors The primary principle to consider when selecting learning technology is to determine if the technology: a. is cost-effective b. adds value c. is scalable d. is customizable - ANSWERb. adds value According to Rita and Kenneth Dunn's learning styles model, five basic elements that affect learning include environmental, emotional, sociological, physical, and a. imaginative b. educational c. neurological d. psychological - ANSWERd. psychological During the accreditation process for the Joint Commission: a. surveyors randomly select patients to follow b. the administration chooses patients for the surveyors c. no patients are followed or interviewed d. only historical, not current, patient records are surveyed - ANSWERa. surveyors randomly select patients to follow If an individual is noncommittal, contributes little to a conversation, and is unwilling to take sides when a conflict or difference of opinion occurs, the communication style that the individual is using is: a. assertive communication b. passive communication c. aggressive communication ve-aggressive communication - ANSWERpassive communication With respect to hospital electronic health records, the Medicare Promoting Interoperability Program objectives include health information exchange, provider-to• patient exchange, public health and clinical data exchange, and: a. risk management b. clinical decision support system c. multifactor authentication d. electronic prescribing - ANSWERelectronic prescribing The primary purpose of role clarification in a team is to: a. prevent conflict b. control uncooperative members c. improve functioning lish leadership - ANSWERimprove functioning For American Nurses Credentialing Center (ANCC) NPD certification renewal, how many continuing education hours (CEHs) must be completed? A.75 B.50 C.30 D.15 - ANSWER75 . A mission statement of an organization should include: a. future goals rather than what has already been achieved b. lists of achievable aims and anticipated outcomes C. measurable steps taken to achieve goals d. a reflection of the current status, its purpose, and its role - ANSWERa reflection of the current status, its purpose, and its role Before instituting changes, the NPD practitioner identifies champions within the organization, expecting that they will: a. advocate for and promote change b. become barriers to change C. assist with the logistics of change d. provide financial support - ANSWERadvocate for and promote change If using Zoom or a similar application for virtual classes, and the audio and visual keep lagging, the initial troubleshooting should be to: a. check the service status b. update the Zoom software c. check the internet connection d. restart the program - ANSWERcheck the internet connection According to Patricia Benner's stages of clinical competence (novice to expert), the "competent" stage requires: a. 1-2 years of experience b. 2-3 years of experience C. 3-4 years of experience d.4-5 years of experience - ANSWER2-3 years of experience When carrying out research, if the method of selecting subjects results in a cohort that is not representative of the target population, this is an example of: contort that is a. sampling bias b. confirmation bias C. nonresponse bias d. information bias - ANSWERsampling bias Which type of organizational culture is exemplified by workplace in which people have valued skills that are easily transferable to other organizations? aStable learning b. Group c. Independent d. Insecure - ANSWERIndependent Which of the following is a module included in the transition to practice model for new, licensed nurses? a. Quality improvement b. Multidisciplinary collaboration C. Compliance issues d. Malpractice and negligence - ANSWERQuality improvement According to National Institute of Standards and Technology (NIST) guidelines, which one of the following password examples best meets current guidelines for passwords? a. m3d3c1n3 b. c. Bowser$2 d. Goattreepencil - ANSWERGoattreepencil If the NPD practitioner designs a new type of protective gear, the design can be protected through: a. trademark b. patent C. copyright d. trade secret - ANSWERpatent An effective strategy in committees to deal with "squashers," who are averse to any change and criticize all suggestions and possible solutions, is to: a. tell the individuals directly to stop criticizing others' suggestions b. interrupt the individuals each time they make a negative comment c. remove the individuals from the committee altogether d. ask to hold all comments and criticisms until all suggestions are made - ANSWERask to hold all comments and criticisms until all suggestions are made For which of the following types of measurement data is there no measure of variability? a. Nominal b. Ordinal c. Interval d. Ratio - ANSWERNominal An important element of provision 1 of the ANA Code of Ethics for Nurses ("The nurse practices with compassion and respect for the inherent dignity, worth, and unique attributes of every person") is: assignment and delegation of nursing activities/tasks b. professional boundaries C. the right to self-determination d. protection of the rights of privacy and confidentiality - ANSWERthe right to self-determination A committee comprising individuals and experts who guide a project through to completion is referred to as a: a. steering committee b. ad hoc committee C. standing committee d. advisory committee - ANSWERsteering committee Which of the following is a requirement for the ANCC Magnet Recognition Program? a. The chief nursing officer (CNO) must hold a minimum of a bachelor of science (BS) degree in nursing or an allied field b. Nurse leaders must report directly to the CNO C. 75% of nurse leaders must have a degree in nursing (BS or higher) d. 100% of nurse managers must have a degree in nursing (BS or higher) - ANSWER100% of nurse managers must have a degree in nursing (BS or higher) If a nurse responds to the first workshop in a series by stating, "I didn't learn anything that I didn't already know; these workshops are a waste of time," this is an example of the logical fallacy of: a. missing the point b. slippery slope C. hasty generalization d. false dichotomy - ANSWERhasty generalization According to Kurt Lewin and Edgar Schein's change theory, motivation to change (unfreezing) is characterized by: a. strong desire to change b. survival anxiety and sometimes learning anxiety c. needed changes are identified d. new behavior that becomes habitual - ANSWERsurvival anxiety and sometimes learning anxiety In order to develop continuing education courses for nurses in states in which continuing education is required, the continuing education provider must generally: a. apply to the state boards of nursing b. notify the state boards of nursing c. apply to a professional organization d. develop and advertise courses - ANSWERapply to the state boards of nursing The first stage in quantitative data analysis is to: a. describe the sample b. prepare the data C. test the measurement reliability d. conduct exploratory analysis - ANSWERprepare the data Which of the following is a characteristic of Lean Six Sigma? a. Focus on customer needs and complaints b. Focus on quality rather than cost reduction C Short-term goals with strategies in place for up to 1 year d. Performance improvement as the underlying belief system - ANSWERPerformance improvement as the underlying belief system If a nurse is licensed and lives in an enhanced nursing license compact (eNIC) state but works in another eNLC state with a multistate license, and the state of residence requires 30 continuing education units (CEUs) for license renewal but the state of employment requires 10 CEUs, how many CEUs must the nurse complete? a. 10 b. 20 c. 30 d. 40 - ANSWER30 When managing a project, the project manager should consider the three-sphere model for systems management, which includes business, technology, and a. administration b. communication c. production d. organization - ANSWERorganization When carrying out risk analysis for electronic protected health information (PHI), the first step is: a. identification of threats b. system characterization c. control analysis d. identification of vulnerabilities - ANSWERsystem characterization According to John Watson's theory of behaviorism, the response to negative behavior/outcomes should be to: a. ignore them b. provide a positive response c. provide a negative response d. vary the response according to the individual - ANSWERignore them Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule, which of the following situations may be considered to be an episode of incidental disclosure and not a violation if overheard or observed by others? a. Mistaking a patient's friend for their spouse and giving information about treatment b. Writing a patient's name and diagnosis on a public sign-in sheet c. Discussion in the hospital cafeteria about a patient's condition d. Discussion with a patient about laboratory reports in a joint treatment area - ANSWERDiscussion with a patient about laboratory reports in a joint treatment area The four requirements for a virtual reality experience include the virtual world, immersion into that world, interactivity, and: a. sensory feedback b. scoring system c. personal avatars d. augmented reality - ANSWERsensory feedback Typically, if developing a 1 CEU course, the NPD practitioner would plan to provide content for: a. 1 contact hour b. 5 contact hours c. 10 contact hours d. 15 contact hours - ANSWER10 contact hours The best measure of nurse satisfaction is: a. lack of complaints b. low use of sick time c. improved retention rates d. decreased nursing errors - ANSWERimproved retention rates The NPD practitioner is developing a continuing education course entitled "Informatics for nurses" and plans 60 minutes of lecture followed by 120 minutes of hands-on practice and 30 minutes of assessment. How many contact hours does this equal? a. 0.5 b. 1.0 C. 3.0 d. 3.5 - ANSWER3.5 The HIPAA Security Rule requires three kinds of safeguards: administrative, physical, a. technical b. environmental c. secure d. personal - ANSWERtechnical According to Claude Shannon's information theory, when describing the sender-receiver feedback loop, the channel is the: A. sender b. receiver c. method of delivery d. form that the message takes - ANSWERmethod of delivery If a healthcare organization is using the safe harbor method of deidentifying sensitive information, which of the following must be removed? a. Picture of a nonfacial wound b. Mother's maiden name c. Year of birth d. Diagnosis - ANSWERMother's maiden name A written (document) or artistic work (painting, image) is under copyright protection: a. Immediately after it is created in a tangible form b. from the time a copyright registration is applied for c. after the material is registered for copyright d. after a search shows that they work is free of plagiarism - ANSWERImmediately after it is created in a tangible form Regarding the six Ss that comprise the 6S pyramid of evidence, which S forms the base? a. Systems b. Summaries c. Studies d. Syntheses - ANSWERStudies The most reliable method of conducting a patient satisfaction survey is with a: hone survey b. written survey c. email survey d. personal interview - ANSWERwritten survey With smartphone ownership being ubiquitous among healthcare workers, it is important for a healthcare organization to: a. ban cellphones during clinical hours b. allow only phones with encryption c. require that all phones are registered with the organization d. establish policies for cellphone use - ANSWERstablish policies for cellphone use In order to be considered by the ANCC as a content expert, the nurse must spend what percentage of professional time engaged in work associated with the nurse's certification area? a. 25% b. 50% c. 75% d. 100% - ANSWER50% A computer-based training course that is developed as part of an educational expansion project is referred to as a: a. deliverable b. by-product c. outcome d. product - ANSWERdeliverable Knowledge of which of the following is especially important for an individual who provides customer service? a. Cognitive development b. Psychoanalytic theory c. Anger management d. Behavioral psychology - ANSWERBehavioral psychology When developing continuing education courses that involve the psychomotor domain of learning, such as computer skills, which of the following is most essential? a. role playing and reflective exercise b. spaced lessons with reinforcement of learning c. time for repeated practice d. journal keeping - ANSWERtime for repeated practice If a hacker sends an email using the name of a person in the IT department that requests information, such as username and password, this is an example of: a. phishing b. spoofing c. RAT d. cloaking - ANSWERphishing The seven Cs of communication include clear, concise, concrete, correct, coherent, complete, and: a. compelling b. courteous c. careful d. collaborative - ANSWERcourteous Continuing education aimed at the cognitive domain of learning is ordered according to complexity, with the least complex being: a. knowledge b. application c. synthesis d. evaluation - ANSWERknowledge The most efficient way to develop computer-based learning modules is to: а. follow the format of in-person instruction b. use a learning management system (LMS) c. focus on the content d. hire designers and subject matter experts - ANSWERuse a learning management system (LMS) If a nurse discusses a patient's care plan with the occupational therapist who is also caring for the patient to determine the best intervention, this is an example of: a. internal collaboration b. external collaboration c. community collaboration d. strategic alliance - ANSWERinternal collaboration Advancement through the clinical ladder should be based on: a. duration of employment b. personal relationships c. clinical skills d. recommendations - ANSWERclinical skills In negotiation, if one party concedes to the other but the losing side gains little or nothing, this approach is referred to as: a. compromise b. avoidance C. competition d. accommodation - ANSWERaccommodation Which one of the following statements is the best example of feedback for a simulation exercise? a. "You made a lot of errors in this simulation." b. "You omitted the epinephrine, causing the subsequent problems." C. "You need to do this simulation again." D. "You seemed very flustered throughout the procedure." - ANSWER"You omitted the epinephrine, causing the subsequent problems." When sharing data, a standard deviation should always be reported along with the: a. mean b. median C. range d. percentile - ANSWERmean Which of the following is a characteristic of adult learning according to Malcolm Knowles and the theory of andragogy? a. Team-directed b. Theoretical c. Flexibility d. Relevancy-oriented - ANSWERRelevancy-oriented The primary purpose of a digital dashboard is to: a. provide a snapshot of the status of a department or organization b. alert staff to compliance issues and changes in procedures c. remind staff of meetings and responsibilities d. improve patient care and outcomes - ANSWERprovide a snapshot of the status of a department or organization Which of the following is the first stage of situational awareness? a. Anticipation b. Understanding information c. Information gathering d. Experience - ANSWERInformation gathering If the NPD practitioner designs an instructional module that involves role playing, at which domain of learning is this primarily aimed? a. Psychomotor h. Cognitive c. Psychomotor and affective D. Affective - ANSWERAffective If the ND practitioner tracks trends in the organization's internal and external environments as part of the development of strategic plans, this is an example of: a. professional readiness b. environmental scanning c needs assessment d. auditing - ANSWERenvironmental scanning To prevent a newly hired nurse from feeling overwhelmed when orientation ends, orientation should include: a. ongoing mentoring b. a period of job shadowing c. incentive pay d. flexible scheduling - ANSWERongoing mentoring According to Patrick Lencioni's Five Behaviors pyramid profile system for effective teams, the base of the pyramid is: a. commitment b. trust c. accountability d. conflict - ANSWERtrust To help ensure effective virtual meetings, the first step should be to: a. establish rules/norms for the meetings b. send out the agenda in advance C. query participants regarding their preferences d. allot each participant a set amount of time - ANSWERstablish rules/norms for the meetings The elements of nursing care that are reflected by nursing-sensitive indicators include: a. input, throughput, and output b. assessment, implementation, and evaluation C. monitor, treat, and record d. structure, process, and outcomes - ANSWERstructure, process, and outcomes If the fiscal year (the budgetary year) at an organization coincides with that of the state legislature and the US Congress, the fiscal year would go from: a. January 1 to December 31 b. October 1 to September 30 c. July 1 to June 30 d. August 1 to July 31 - ANSWERJuly 1 to June 30 Which one of the following types of data provides the highest level of evidence? a. Cohort study b. Meta-analysis C. Case study d. Randomized controlled trial - ANSWERMeta-analysis After discharge or the last contact with an adult patient, a hospital must keep the patient's health records for: a. 2 years b. 5 years C. 10 years d. varying times, depending on the state - ANSWERvarying times, depending on the state When carrying out evidence-based research, which type of sampling has the highest probability of bias? a. Purposive B. Quota c. Convenience d. Snowball - ANSWERConvenience When developing in-service programs to address deficiencies in care or procedures, the usual place to begin is with: a. the nursing supervisors b. the accreditation report C. a staff survey d. the board of directors' recommendations - ANSWERthe accreditation report The most critical aspect of time management is: a. prioritization b. consistency c. flexibility d. self-assessment - ANSWERprioritization The first (doing) stage of role transition usually occurs over a period of about: a. 1-2 months b. 2-3 months c. 3-4 months d. 4-5 months - ANSWER3-4 months When using John Kotter's eight-step change model to integrate findings of evidence-based research into practice, the first phase is to: a. establish urgency b. develop a vision C. empower action d. create a coalition - ANSWERestablish urgency If using SWOT analysis as part of action planning, low rates of reimbursement would be classified under: a. internal environment: strengths b. internal environment: weaknesses c. external environment: opportunities d. external environment: threats - ANSWERexternal environment: threats The four primary core criteria for credentialing and privileging are licensure, education, competence, and: a. years of experience b. performance ability c. observation d. certifications - ANSWERperformance ability With smart pumps, the most frequent errors are with: a. use of the drug library b. secondary infusions C. wrong patient d. incorrect dosage input - ANSWERsecondary infusions The first step in the educational planning process and assessment is generally to: a. collect data from multiple sources b. carry out in-person observations C. identify expected outcomes d. review budgetary concerns - ANSWERcollect data from multiple sources If the operating budget for the department is reevaluated each budget period to determine if it should be partially or completed funded, this type of budget is referred to as: a. fixed ble c. zero-based d. rolling - ANSWERzero-based During the planning phase, when developing strategies for an education program, it is most important for the NPD practitioner to: a. outline the schedule of classes b. ensure that the materials used are cost-effective c. determine the best classroom environment d. individualize the content to the target learners - ANSWERindividualize the content to the target learners If the NPD practitioner wants to purchase a simulation mannequin for training purposes and the fiscal year starts July1, the budgetary planning should begin in: a. December b. February c. April d. May - ANSWERDecember Which type of validity describes the degree to which a researcher can determine that the independent variable produced a change in the dependent variable? a. Statistical conclusion validity b. Construct validity c. External validity d. Internal validity - ANSWERInternal validity During the Implementation stage of an education plan, one of the primary roles of the NPD practitioner is to: a. consider the needs of adult learners b. coordinate various resources and systems c. identify expected outcomes d. use data to identify needs - ANSWERcoordinate various resources and systems Which of the following is a team-based prospective analysis method that attempts to identify and correct failures in a process before its use to ensure positive outcomes? a. Five whys b. Root cause analysis c. Failure mode and effects analysis d. Fault tree analysis - ANSWERFailure mode and effects analysis When using PDSA (also referred to as the Deming cycle) for process improvement, during which phase is the action plan developed? a. P b. D c. S d. A - ANSWERP The most important factor in healthcare customer service is: a. prompt responses to complaints b. good communication skills c. excellence in healthcare d. accessibility - ANSWERexcellence in healthcare During the evaluation phase of the education design process, it is especially important for which of the following to be engaged in evaluation? a. The board of directors b. Administrative staff c. Consultants d. Learners - ANSWERLearners The initial strategy in developing a culture of empowerment is to: a. define responsibilities b. outline expectations c. reward innovations d. identify key stakeholders - ANSWERoutline expectations For the Skills Base competency management model, the three necessary components are: a. ability, desire, and knowledge b. time, training, and talent c. affective, cognitive, and psychomotor d. attitude, aptitude, and accomplishment - ANSWERability, desire, and knowledge Which of the following likely indicates a healthy work-life balance? a. Working for the salary that allows one to live the life they desire b. Feeling that work is at the center of life c. Volunteering to work overtime and on holidays d. Leaving work on time and refusing overtime assignments - ANSWERLeaving work on time and refusing overtime assignments The purpose of CMS core measures is to: a. ensure compliance with regulations b. standardize procedures c. produce better patient outcomes for common conditions d. reduce the costs of care - ANSWERproduce better patient outcomes for common conditions If the NPD practitioner asks learners to work together to develop a patient instruction pamphlet as part of a training series, this teaching model is referred to as: a. goal focused b. project based c. problem based d. anchored - ANSWERproject based According to the 10-20-30 rule for PowerPoint or other presentation software, the font size for the text should be: a. larger than 10 points b. 10 to 20 points c. smaller than 30 points d. 30 points or larger - ANSWER30 points or larger Establishing a culture of safety within an organization requires an initial commitment from: a. leadership b. staff members c. community members d. the board of directors - ANSWERthe board of directors To disseminate research findings to the broadest healthcare audience, the best method is generally: a. presentation at a professional organization conference b. publication in the popular press c. presentation in a journal club d. publication in a professional journal - ANSWERpublication in a professional journal An impact evaluation is intended to measure: a. the appropriateness of the teaching b. whether the learners gained the intended knowledge C. the program's effects on the organization or the greater community d. whether the program attained the stated goals - ANSWERthe program's effects on the organization or the greater community The five major functional areas in the hospital incident command system include administrative, logistics, planning, finance, and: a. hazards b. operations c. environment d. communication - ANSWERoperations When conducting a root cause analysis, it is especially important to: a. assign specific blame to an individual for an incident b. include subjective and objective observations c. prospectively analyze for further such events d. identify contributing factors as well as the direct cause - ANSWERidentify contributing factors as well as the direct cause When preparing a formal report, a table of contents should be included for documents of more than: a. 5 pages b. 7 pages C. 10 pages d. 12 pages - ANSWER10 pages If an analysis of data shows no outliers, the preferred statistic to report is the: a. median b. mean c. mode d. range - ANSWERmean If an employer wants to ask whether a job applicant has a disability that requires accommodation, under the Americans with Disabilities Act, when can the employer do so? a. During the initial interview b. After the person starts work c. After hiring the person but before work starts d. At any time - ANSWERAfter hiring the person but before work starts In a just culture, if a nurse who has been caring for a patient for 3 days is observed greeting the patient by name and giving the patient a medication without checking the patient's identification band, an appropriate response would be: a. coaching the nurse and reviewing procedures b. taking no action because the nurse knows the patient C. suspending the nurse until remedial coursework is completed d. recommending the release of the nurse for dangerous behavior - ANSWERcoaching the nurse and reviewing procedures The primary purpose of a process evaluation is to: a. determine if learners acquired the intended knowledge b. justify expenditures for the program c. determine if the teaching is appropriate d. make necessary adjustments to the program - ANSWERmake necessary adjustments to the program Which generation is most likely to enjoy small talk as a way to build relationships and reach consensus and values working as part ofa teals a. Silent generation (born ) b. Baby boomers (born ) c. Generation X born ) d. Generation Y/Millennials (born ) - ANSWERBaby boomers (born ) When conducting a literature review in a database using the PICOT format, the C refers tO: a. correlation b. constraints c. comparison/control d. criteria - ANSWERcomparison/control The first step in carrying out a needs assessment is to determine the: a. available resources b. target learners C. time frame d. outcome goals - ANSWERtarget learners According to TJC, if a sentinel event occurs at a hospital, within how many business days must the hospital prepare a corrective action plan? а. 20 b. 30 c. 45 d. 60 - ANSWER45 The least effective means of providing health information to a population with low health literacy is with: a. audiotapes b. pictures and illustrations c. videos d. printed materials - ANSWERprinted materials If using simulations in a lab as part of orientation of newly hired nurses, the learners should be: a. provided guidelines about specific objectives D. expected to know appropriate interventions C. asked to develop objectives as part of the simulation d. guided step by step through the simulations - ANSWERprovided guidelines about specific objectives If a researcher chooses a group of patients without disease, assesses risk factors, and then follows the group over time to determine which ones develop disease, this type of study is a: a. case control study b. cross-sectional study c. prospective cohort study d. meta-analysis - ANSWERprospective cohort study If a healthcare organization requires multiple orientation and continuing education courses for a wide range of staff in four different locations, the best method to manage this is likely: a. use an LMS b. conduct all classes at one site c. hire additional staff d. conduct all classes via cloud-based video conferencing - ANSWERuse an LMS When developing a Gantt chart to set a timeline for program management, what type of dependency requires that the predecessor begins before the successor ends? a. Finish-to-finish b.Start-to-start C. Finish-to-start d. Start-to-finish - ANSWERStart-to-finish If, during a brainstorming session about quality improvement processes, the participants begin judging suggestions as they are contributed, the role of the NPD practitioner is to: a. encourage free expression of ideas and judgments b. bring participants back to only expressing ideas first C. outline the suggestions and the judgments d. reprimand participants for being judgmental - ANSWERbring participants back to only expressing ideas first When carrying out evidence-based research and testing the reliability of instruments, the three important attributes include stability, equivalence, and: a. applicability b. construct validity C. external consistency d. internal consistency - ANSWERinternal consistency Expenditures for advertising to promote a healthcare program are referred to as: a. variable costs b. operating costs C. sunk costs d. direct costs - ANSWERsunk costs When coaching, the best way to help a person recognize problem areas is - ANSWERusing questioning What method of coaching stresses what the employee/student is doing right - ANSWERpositive feedback What method of coaching helps employees/students understand possible areas of concern - ANSWERprogress reports When evaluating a program, using a survey, which types of questions are the easiest to quantify? - ANSWERYes-no Examination questions that best focus on the production of knowledge are - ANSWERessay What types of exam questions focuses more on recognition - ANSWERmultiple choice Ethical principle supporting healthcare workers to provide care in a manner that does not cause direct intentional harm to the patient - ANSWERNonmalfecence Ethical principle supporting healthcare workers to provide care that is inherently good/kind/merciful - ANSWERBeneficence Sharing sensitive information (i.e. bad news), should happen - ANSWERslowly What channel is best for delivering critical messages - ANSWERdirect emails or verbal communication Time limit for educational podcasts - ANSWER10 minutes What method is utilized to gather qualitative data? - ANSWERInterview What method(s) is/are utilized to gather quantitative data? - ANSWERsurveys, questionnaires Negotiation method where one party concedes to the other with little benefit to the loser - ANSWERAccomodation Negotiation method where one party wins, one party loses - ANSWERCompetition Negotiation method where both parties make concessions, but the decision may not suit everyone - ANSWERCompromise The first step in designing an educational program/offering for a specific department - ANSWERMeet with the department administrator An essential element to coordinating activities that support certification and credentialing - ANSWERauditing individual records of educational activities, maintaining records, and preparing reports The manner and effectiveness in which organizations and subsystems work together refers to - ANSWERorganizational dynamics The appreciation learning model - ANSWERgive a voice to experience, not new learning; student/teacher work together The reading/writer learning will like to practice by - ANSWERmultiple choice questions The kinesthetic learner will prefer to practice by - ANSWERwriting questions Which group of learnings want immediate feedback from leadership - ANSWERMillenials Signs of resistance to change (4) - ANSWER1. Fidgeting 2. Correcting thoughts 3. Stammering 4. Intellectualizing answers The Delphi Technique - ANSWERA tool to build consensus and identify convergence of opinion in key stakeholders Commercial Interest Organization - ANSWERa 3rd party seller of goods for healthcare Benner: Novice - ANSWERbeginning nursing student or any nurse entering a situation in which there is no previous level of experience Benner: Advanced Beginner - ANSWERA nurse who has had some level of experience (new grad usually), but fails to see big picture Benner: Competent - ANSWER2-3 years experience; better efficiency and more aware of long term goals Benner: Proficient - ANSWERHolistic understanding of nursing, can better predict/modify appropriately Benner: Expert - ANSWERDoes not need rules/guidelines; intuition-based Record keeping: CE's - ANSWER6 years Record keeping: health records - ANSWER10 years Leadership style: charismatic - ANSWERpersuasive, may cause followers Leadership style: bureaucractic - ANSWERrule-follower, hinders change Leadership style: autocratic - ANSWERindependent decisions; alienates staff Leadership style: consultative - ANSWERgathers input from staff about already-made decision Leadership style: participatory - ANSWERgathers input AND final decision from staff Leadership style: democratic - ANSWERpresents problem, asks for solutions from staff, but hold ultimate decision making ability Leadership style: laissez-faire - ANSWERlittle control