USPS SSA Academy Exam 421(226 questions &
answers )
Postmaster/Manager
Manage PO daily operations, business leaders, community anchors, make local contacts the PS
needs to increase it's share of the shipping market.
SSDA (sales and services distribution associate)
Many of the same duties of an SSA, but also support the back-office distribution functions.
Lobby Assistant
Helps with package pick-ups, identifies mailing needs, ensures forms are completed before
reaching the window, assists with lobby technology, answers questions.
LSSA (Lead sales and services associate)
Maintains knowledge of regulations, rules, policies, and procedures. Technical guidance to
employees. Inform employees of change.
SSA (sales and services associate)
Your teammates. Ensuring the correct processes are followed and customer needs are met.
Educate customers on products and services.
Supervisor
Manage PO day-to-day operations. Ensure employees are properly trained and informed.
Four issues to watch for when ensuring the security & sanctity of the mail
1. Theft. 2. Destruction or Damage. 3. Delay of Mail. 4. Opening
USPS Goals (3)
Deliver high quality services. Provide a world class customer experience. Ensure safe workplace
and engaged workforce.
mPOS is an acronym for
mobile point of sale
SSK is an acronym for
,self-service kiosk
PIV is an acronym for
personal identity verification
POS is an acronym for
point of sale (survey)
What are the Six Retail Moments that Matter?
1. Deliver your first impression. 2. Act with courtesy & Urgency. 3. Keep it clean & Pristine. 4.
Delivering the pride inside. 5. It's game time. (Adapt!) 6. Solutions are my specialty!
Postal Proud (#PostalProud)
Providing a world class customer experience.
An organized workstation creates a more ______________________ workplace.
Efficient.
Perception is....
Reality
Clarifying is what type of listening?
Active
A+GIST is an acronym for...
Acknowledge - Greet - Inquire - Suggest - Thank
The HAZMAT question is an example of what part of A+GIST?
Inquire
Is the first opportunity to start a customer experience on a positive note:
Deliver a first impression
Mailability
Ability of an object to be mailed via USPS.
Non-Mailable
Prohibited from USPS mailstream.
, What are the minimum and maximum thickness for a postcard?
0.007 min 0.16 max (inches)
What are the three processing categories?
1. First class letters. 2. First class flats. 3. Parcels.
What are the minimum and maximum measurements for a postcard?
3 1/2 x 5 min 4 1/4 x 6 max (inches)
What thickness is required for a mailpiece to be considered a postcard?
Uniform thickness.
What are the minimum and maximum measurements for a letter?
3 1/5 x 5 min 6 1/8 x 11 1/2 max (inches)
What are the minimum and maximum thickness for a letter?
0.007 min 1/4 max (inches)
Non-machinable
A mailpiece that cannot be run through a sorting machine.
Name a few reasons a letter or flat may be considered non-machinable...
Exterior not paper. Clasps, strings, buttons, seals, etc. Loose items inside the envelope. Rigid.
NOT flexible. Incorrect address orientation. Booklets that are not tabbed.
A letter must be under _________ oz. If over, it would be considered a flat.
3.5 oz
What are the minimum and maximum thickness of a flat?
1/4 min 3/4 max (inches)
How much variance in thickness is allowed to be considered "uniform thickness"?
1/4 inch variance
What is the minimum and maximum size of a flat?
6 1/8 x 11 1/2 minimum 12 x 15 max (inches)
What shape must a mailpiece be to be considered a flat?
answers )
Postmaster/Manager
Manage PO daily operations, business leaders, community anchors, make local contacts the PS
needs to increase it's share of the shipping market.
SSDA (sales and services distribution associate)
Many of the same duties of an SSA, but also support the back-office distribution functions.
Lobby Assistant
Helps with package pick-ups, identifies mailing needs, ensures forms are completed before
reaching the window, assists with lobby technology, answers questions.
LSSA (Lead sales and services associate)
Maintains knowledge of regulations, rules, policies, and procedures. Technical guidance to
employees. Inform employees of change.
SSA (sales and services associate)
Your teammates. Ensuring the correct processes are followed and customer needs are met.
Educate customers on products and services.
Supervisor
Manage PO day-to-day operations. Ensure employees are properly trained and informed.
Four issues to watch for when ensuring the security & sanctity of the mail
1. Theft. 2. Destruction or Damage. 3. Delay of Mail. 4. Opening
USPS Goals (3)
Deliver high quality services. Provide a world class customer experience. Ensure safe workplace
and engaged workforce.
mPOS is an acronym for
mobile point of sale
SSK is an acronym for
,self-service kiosk
PIV is an acronym for
personal identity verification
POS is an acronym for
point of sale (survey)
What are the Six Retail Moments that Matter?
1. Deliver your first impression. 2. Act with courtesy & Urgency. 3. Keep it clean & Pristine. 4.
Delivering the pride inside. 5. It's game time. (Adapt!) 6. Solutions are my specialty!
Postal Proud (#PostalProud)
Providing a world class customer experience.
An organized workstation creates a more ______________________ workplace.
Efficient.
Perception is....
Reality
Clarifying is what type of listening?
Active
A+GIST is an acronym for...
Acknowledge - Greet - Inquire - Suggest - Thank
The HAZMAT question is an example of what part of A+GIST?
Inquire
Is the first opportunity to start a customer experience on a positive note:
Deliver a first impression
Mailability
Ability of an object to be mailed via USPS.
Non-Mailable
Prohibited from USPS mailstream.
, What are the minimum and maximum thickness for a postcard?
0.007 min 0.16 max (inches)
What are the three processing categories?
1. First class letters. 2. First class flats. 3. Parcels.
What are the minimum and maximum measurements for a postcard?
3 1/2 x 5 min 4 1/4 x 6 max (inches)
What thickness is required for a mailpiece to be considered a postcard?
Uniform thickness.
What are the minimum and maximum measurements for a letter?
3 1/5 x 5 min 6 1/8 x 11 1/2 max (inches)
What are the minimum and maximum thickness for a letter?
0.007 min 1/4 max (inches)
Non-machinable
A mailpiece that cannot be run through a sorting machine.
Name a few reasons a letter or flat may be considered non-machinable...
Exterior not paper. Clasps, strings, buttons, seals, etc. Loose items inside the envelope. Rigid.
NOT flexible. Incorrect address orientation. Booklets that are not tabbed.
A letter must be under _________ oz. If over, it would be considered a flat.
3.5 oz
What are the minimum and maximum thickness of a flat?
1/4 min 3/4 max (inches)
How much variance in thickness is allowed to be considered "uniform thickness"?
1/4 inch variance
What is the minimum and maximum size of a flat?
6 1/8 x 11 1/2 minimum 12 x 15 max (inches)
What shape must a mailpiece be to be considered a flat?
