IATA STUDY QUESTIONS FOR MODULE 7: HOTELS
PRODUCTS AND SERVICES
When choosing a hotel product, most customers express eight common requirments.
Name them - Answers -Convenient location; Good value for the price; Room quality;
Room type option; Attentive customer service; Efficient check-in/checkout; Recreational
and business facilities; Positive past guest reviews
How do business travelers like their accommodation? - Answers -Most business
travelers require accommodations that allow them to work while traveling. Depending on
the company budget and their length of stay, they may require apartment-like features,
such as living rooms and small kitchens
How do leisure travelers like their accommodation? - Answers -They want the best
quality for the lowest price
There are a variety of full and limited service hotel types, each serving a different
purpose. Name a few different hotel types - Answers -Airport Hotels; All-suites Hotels;
Boutique Hotels; Conference Centers; Convention Centers; Destination and Resort
Hotels; Extended-Stay Hotels; Luxury Hotels; Motels; Spas
What are some things that many hotels do to practice sustainable operations that
minimize environmental damage? - Answers -Conserve water and electricity; Recycle
waste; Support local agriculture
Because rating standards are not identical across all rating companies, it is best to
compare hotels using the ratings published by more than one rating company and
finding consistencies across different ratings. True or false? - Answers -True
Name a few review sites - Answers -Trip Advisor; Smarter Travel; Conde Nast
Traveler; Travel and Leisure
Most hotels have a range of rates in addition to the "BAR or rack rate". True or false? -
Answers -True
What factores impact the cost of a hotel? - Answers -The room-rate categories offered
by a hotel; Room location; Size; Type of bedding found in a room; Service used in the
hotel (e.g. room service)
Which are the five basic steps to reserving hotel accomodation? - Answers -1. Collect
booking requirments
2. Match requirments with a rate category
3. Look for room availability
4. Review rate, gurantee and cancellation policies
5. Reserve the room
PRODUCTS AND SERVICES
When choosing a hotel product, most customers express eight common requirments.
Name them - Answers -Convenient location; Good value for the price; Room quality;
Room type option; Attentive customer service; Efficient check-in/checkout; Recreational
and business facilities; Positive past guest reviews
How do business travelers like their accommodation? - Answers -Most business
travelers require accommodations that allow them to work while traveling. Depending on
the company budget and their length of stay, they may require apartment-like features,
such as living rooms and small kitchens
How do leisure travelers like their accommodation? - Answers -They want the best
quality for the lowest price
There are a variety of full and limited service hotel types, each serving a different
purpose. Name a few different hotel types - Answers -Airport Hotels; All-suites Hotels;
Boutique Hotels; Conference Centers; Convention Centers; Destination and Resort
Hotels; Extended-Stay Hotels; Luxury Hotels; Motels; Spas
What are some things that many hotels do to practice sustainable operations that
minimize environmental damage? - Answers -Conserve water and electricity; Recycle
waste; Support local agriculture
Because rating standards are not identical across all rating companies, it is best to
compare hotels using the ratings published by more than one rating company and
finding consistencies across different ratings. True or false? - Answers -True
Name a few review sites - Answers -Trip Advisor; Smarter Travel; Conde Nast
Traveler; Travel and Leisure
Most hotels have a range of rates in addition to the "BAR or rack rate". True or false? -
Answers -True
What factores impact the cost of a hotel? - Answers -The room-rate categories offered
by a hotel; Room location; Size; Type of bedding found in a room; Service used in the
hotel (e.g. room service)
Which are the five basic steps to reserving hotel accomodation? - Answers -1. Collect
booking requirments
2. Match requirments with a rate category
3. Look for room availability
4. Review rate, gurantee and cancellation policies
5. Reserve the room
