IATA STUDY QUESTIONS FOR MODULE 6: LAND
TRANSPORT: CAR AND CAMPER
What is the difference between a car and a camper van? - Answers -Cars are basically
vehicles to move from one location to another while camper vans allow, in addition to
traveling, overnight stays aboard
Why does anyone rent a car? - Answers -For commercial/business, leisure/social or
car-replacement reasons
The car rental industry is dominated by fewer than 100 big global players. True or false?
- Answers -False, it is fewer than 10
When is car rental the right means of getting around? - Answers -When you have lots
of baggage; travel with small children; travel with pets; wishing to visit many different
places in a given area within a short period of time; intending to discover the
countryside and meet local people
Which are the biggest globally operating companies? - Answers -Alamo, Avis, Budget,
Dollar, Europcar, Hertz, National and Thrifty
As a travel agent you have four main partners. Which are they? - Answers -Car rental
companies, tour operators, car rental brokers and airlines
What is included with a car rental? - Answers -Besides the use of the vehicle the client
gets: Amenities and services, insurance and maintenance
To make it easy for booking agents to define the vehicle requested by each customer,
there is... - Answers -There is the Vehicle Matrix Code
Why is it important to check the customer's personal insurance coverage before renting
a car? - Answers -To make sure they are not over or under insuranced
The cost of travel insurance at the rental car counter varies depending on what? -
Answers -Depending on the rental car company, location of the vehicle and the type of
car rented (NOTE! Some rental car companies check for credit and driving history and
may deny coverage)
To rent a car is more than just to arrange for a vehicle at a given place and time for your
customer. What do you also have to do? - Answers -Check their credentials; consider
special requests regarding equipment and services; inquire about insurance needs and
point out how to handle the maintenance of the car
TRANSPORT: CAR AND CAMPER
What is the difference between a car and a camper van? - Answers -Cars are basically
vehicles to move from one location to another while camper vans allow, in addition to
traveling, overnight stays aboard
Why does anyone rent a car? - Answers -For commercial/business, leisure/social or
car-replacement reasons
The car rental industry is dominated by fewer than 100 big global players. True or false?
- Answers -False, it is fewer than 10
When is car rental the right means of getting around? - Answers -When you have lots
of baggage; travel with small children; travel with pets; wishing to visit many different
places in a given area within a short period of time; intending to discover the
countryside and meet local people
Which are the biggest globally operating companies? - Answers -Alamo, Avis, Budget,
Dollar, Europcar, Hertz, National and Thrifty
As a travel agent you have four main partners. Which are they? - Answers -Car rental
companies, tour operators, car rental brokers and airlines
What is included with a car rental? - Answers -Besides the use of the vehicle the client
gets: Amenities and services, insurance and maintenance
To make it easy for booking agents to define the vehicle requested by each customer,
there is... - Answers -There is the Vehicle Matrix Code
Why is it important to check the customer's personal insurance coverage before renting
a car? - Answers -To make sure they are not over or under insuranced
The cost of travel insurance at the rental car counter varies depending on what? -
Answers -Depending on the rental car company, location of the vehicle and the type of
car rented (NOTE! Some rental car companies check for credit and driving history and
may deny coverage)
To rent a car is more than just to arrange for a vehicle at a given place and time for your
customer. What do you also have to do? - Answers -Check their credentials; consider
special requests regarding equipment and services; inquire about insurance needs and
point out how to handle the maintenance of the car
