Ultimate Flight Attendant Training Guide 2025 – Interview, Safety, First Aid &
Airline Service Procedures
DOT
The Department of Transportation
FAA
Federal Aviation Administration
ATC
Air Traffic Control
NTSB
The National Transportation Safety Board
ATA and RAA
The Air Transport Association Association and Regional Airline Association
DHS
The Department of Homeland Security
TSA
The Transportation Security Administration
Adult
A passenger who has reached their thirteenth birthday
AFT
The rear; toward the tail section of the aircraft
Agent
A person who assists passengers on the ground with company related business (reservation, gate, and, ground)
Aircraft tail number
An identification number painted on the tail section of the aircraft
Able-bodied person (ABP)
A passenger (not crew member) who assist in evacuating an aircraft
Aircraft left
Determined by facing forward in the cabin looking forward toward the pilot. The left side of the aircraft
Aircraft right
Determined by facing forward in the cabin looking forward toward the pilot. The right side of the aircraft
, Altitude
The height above sea level measured in feet
Annunciator panel
Bank of colored lights that work in conjunction with the aircraft call chime system
ARM
To turn on or prepare equipment for use
Ascent
The action of an airplane climbing
Auxiliary power unit (APU)
A small engine used to operate a generator that supplies direct current power to an aircraft when the engines are
shut down. The generator is typically used to power the air and lights while the aircraft is parked at the gate
ballast
weight added to an aircraft to keep it in proper weight and balance
Bidding
The procedure that crew members are rewarded monthly and vacation schedules
block time
The time the blocks are pulled from beneath the aircraft wheels prior to taxi until the blocks are replaced upon
completion of the flight
Boarding pass
card issued to passengers prior to boarding, showing date, destination, and flight number. Each passenger must
have a boarding pass before he/she can board an aircraft
Briefing
The instructions concerning procedures and particulars
bulkhead
The partition or wall separating various compartments in an aircraft
Bump
The removal of a passenger, normally non-revenue, from a flight for weight/balance consideration or because
the flight is full
Cabin
The section of the aircraft for passenger seating
Captain (CA)
Airline Service Procedures
DOT
The Department of Transportation
FAA
Federal Aviation Administration
ATC
Air Traffic Control
NTSB
The National Transportation Safety Board
ATA and RAA
The Air Transport Association Association and Regional Airline Association
DHS
The Department of Homeland Security
TSA
The Transportation Security Administration
Adult
A passenger who has reached their thirteenth birthday
AFT
The rear; toward the tail section of the aircraft
Agent
A person who assists passengers on the ground with company related business (reservation, gate, and, ground)
Aircraft tail number
An identification number painted on the tail section of the aircraft
Able-bodied person (ABP)
A passenger (not crew member) who assist in evacuating an aircraft
Aircraft left
Determined by facing forward in the cabin looking forward toward the pilot. The left side of the aircraft
Aircraft right
Determined by facing forward in the cabin looking forward toward the pilot. The right side of the aircraft
, Altitude
The height above sea level measured in feet
Annunciator panel
Bank of colored lights that work in conjunction with the aircraft call chime system
ARM
To turn on or prepare equipment for use
Ascent
The action of an airplane climbing
Auxiliary power unit (APU)
A small engine used to operate a generator that supplies direct current power to an aircraft when the engines are
shut down. The generator is typically used to power the air and lights while the aircraft is parked at the gate
ballast
weight added to an aircraft to keep it in proper weight and balance
Bidding
The procedure that crew members are rewarded monthly and vacation schedules
block time
The time the blocks are pulled from beneath the aircraft wheels prior to taxi until the blocks are replaced upon
completion of the flight
Boarding pass
card issued to passengers prior to boarding, showing date, destination, and flight number. Each passenger must
have a boarding pass before he/she can board an aircraft
Briefing
The instructions concerning procedures and particulars
bulkhead
The partition or wall separating various compartments in an aircraft
Bump
The removal of a passenger, normally non-revenue, from a flight for weight/balance consideration or because
the flight is full
Cabin
The section of the aircraft for passenger seating
Captain (CA)
