Ultimate Flight Attendant Training Guide 2025 – Interview,
Safety, First Aid & Airline Service Procedures
Federal Air Marshal (FAM)
Fly on board select flights unknown to passengers
Law Enforcement Officer (LEO)
Traveling as a passenger, may be armed.
A-FA
Flight Attendant position, assigned to the forward section of the aircraft
B-FA
Flight Attendant position, assigned to the aft section of the aircraft.
Captain
4 Stripes on uniform
First Officer
Three Stripes on the uniform
Onboard Service Team (OBS)
FA's with additional training to assist with catering and other customer service items onboard the aircraft
MEL
Minimum Equipment List, FAA-approved master list of essential items on the aircraft that can be deferred until
items can be fixed at maintenance.
CFR
Code of Federal Regulations
Operational Experience (OE)
Required after completing initial training and conducted by a member of FAST.
City Pair
Departure City and Destination City
Pre-Flight
The process in which emergency equipment and service items are checked.
Codeshare
Business arrangement in which 2 or more airlines publish and market the same flight under their own airline
designator and flight number as part of their published timetable/schedule.
, FAM/EFB
The Electronic Flight Bag or Flight Attendant Manual is a set of standard operating procedures for cabin
crewmembers.
AIR Device
Company-issued iPhone that houses your EFB and other apps.
Piggybacking
Type of physical security breach in which an unauthorized person follows an authorized individual to enter a
secured premises.
Fuselage
Rigid structure on which aircraft components are mounted, such as the wings and tail. Holds the aircraft
together.
APU (Auxiliary Power Unit)
Located in the aft. When engines are shut down, the APU acts as a generator and supplies power.
ACARS
Aircraft Communications, Addressing, & Reporting System. Digital network used by pilots to report flight
information to company dispatchers and the FAA.
Pitot Tubes
Located on the nose of the aircraft. Measure speed and should not be touched. Extremely hot to ensure they
don't freeze during flight.
Cargo Bins
TWO BINS: One in the FWD of the wing and one AFT of the wing. The FWD bin is pressurized for the
carriage of animals.
Gear Pins
Inserted into the landing gear on the ground to prevent the landing gear from collapsing if the aircraft is being
towed or under maintenance. When not in use, they can be found behind the First Officer's seat.
Engine 1
Under left wing
Engine 2
Under right wing
GPU- Ground Power Unit
Portable power supply to start engines for technical support in remote locations or situations where the aircraft's
own power supply is unavailable.
Slats
Safety, First Aid & Airline Service Procedures
Federal Air Marshal (FAM)
Fly on board select flights unknown to passengers
Law Enforcement Officer (LEO)
Traveling as a passenger, may be armed.
A-FA
Flight Attendant position, assigned to the forward section of the aircraft
B-FA
Flight Attendant position, assigned to the aft section of the aircraft.
Captain
4 Stripes on uniform
First Officer
Three Stripes on the uniform
Onboard Service Team (OBS)
FA's with additional training to assist with catering and other customer service items onboard the aircraft
MEL
Minimum Equipment List, FAA-approved master list of essential items on the aircraft that can be deferred until
items can be fixed at maintenance.
CFR
Code of Federal Regulations
Operational Experience (OE)
Required after completing initial training and conducted by a member of FAST.
City Pair
Departure City and Destination City
Pre-Flight
The process in which emergency equipment and service items are checked.
Codeshare
Business arrangement in which 2 or more airlines publish and market the same flight under their own airline
designator and flight number as part of their published timetable/schedule.
, FAM/EFB
The Electronic Flight Bag or Flight Attendant Manual is a set of standard operating procedures for cabin
crewmembers.
AIR Device
Company-issued iPhone that houses your EFB and other apps.
Piggybacking
Type of physical security breach in which an unauthorized person follows an authorized individual to enter a
secured premises.
Fuselage
Rigid structure on which aircraft components are mounted, such as the wings and tail. Holds the aircraft
together.
APU (Auxiliary Power Unit)
Located in the aft. When engines are shut down, the APU acts as a generator and supplies power.
ACARS
Aircraft Communications, Addressing, & Reporting System. Digital network used by pilots to report flight
information to company dispatchers and the FAA.
Pitot Tubes
Located on the nose of the aircraft. Measure speed and should not be touched. Extremely hot to ensure they
don't freeze during flight.
Cargo Bins
TWO BINS: One in the FWD of the wing and one AFT of the wing. The FWD bin is pressurized for the
carriage of animals.
Gear Pins
Inserted into the landing gear on the ground to prevent the landing gear from collapsing if the aircraft is being
towed or under maintenance. When not in use, they can be found behind the First Officer's seat.
Engine 1
Under left wing
Engine 2
Under right wing
GPU- Ground Power Unit
Portable power supply to start engines for technical support in remote locations or situations where the aircraft's
own power supply is unavailable.
Slats
