TEST BANK
Supervision of Police
Personnel, 10th edition
Author (s): Nathan F. Iannone, Marvin D. Iannone, Jeff Bernstein
D.
H UB
_S
TU
VI
A?
?
, Test Bank
Supervision of Police Personnel, 10e (Iannone)
Chapter 1 The Supervisor’s Role
1.1 Multiple Choice Questions
1) In modern administrative terminology, management denotes the process of directing and
controlling people and things so that organizational objectives can be accomplished. Which
of the following is part of the management process that best describes the act of overseeing
D.
people?
A) Leadership
B) Situational management
H
C) Decision-making
D) Supervision
UB
Answer: D
Page Ref: 1
Objective: To become acquainted with the supervisor‘s role
Level: Basic
_S
2) Which of the following is most correct?
A) Workers‘ performance and morale are more strongly influenced by their immediate
superior than by any other factor in their environment.
B) Workers‘ performance and morale are more strongly influenced by the Chief of Police
TU
than by any other factor in their environment.
C) Workers‘ performance and morale are more strongly influenced by the Mayor than by
any other factor in their environment.
D) Workers‘ performance and morale are more strongly influenced by the employment
VI
contract than by any other factor in their environment.
Answer: A
Page Ref: 1
Objective: To become acquainted with the supervisor‘s role
A?
Level: Intermediate
3) Supervisors must be able to help subordinates establish and achieve reasonable goals. They
must be able to provide solutions to many job-related problems of their subordinates and
provide them wise counsel and assurance in their personal and professional lives when the
?
need arises, recognizing that they will not all react the same when help is given. At times,
subordinates will misinterpret supervisors‘ motives and accuse them of meddling in their
affairs, yet their affairs are the concern of supervisors when which of the following is
affected?
A) Personal beliefs
B) An officer‘s performance
, C) Educational goals
D) All public posts on websites
Answer: B
Page Ref: 2
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
4) The interests of the management and the worker are identical in the long run. If there are
small differences between the two:
A) Effective supervisors should just ignore them.
D.
B) It‘s important to note that most small differences end up as grievances.
C) These small differences are usually hard to resolve.
D) They can easily be resolved by effective supervisors.
H
Answer: D
Page Ref: 3
UB
Objective: To become familiar with the supervisor‘s objectives
Level: Intermediate
5) Supervisors often find it difficult to reconcile the goals of management with the goals of the
employees and the sentiments of their social group. They are often torn between the loyalties
owed to both employees and management, but it is necessary to realize that the best interests
_S
of which of the following must prevail?
A) The employee
B) The union
TU
C) The organization
D) The squad
Answer: C
Page Ref: 3
VI
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
6) Supervisors should know how to make assignments, through the process of delegation. In
A?
delegating routine tasks to subordinates, expert supervisors will give subordinates sufficient
to match the responsibility they have imposed on them.
A) Personal power
B) Authority
?
C) Direction
D) Responsibility
Answer: B
Page Ref: 4
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
, 7) Supervisors should prepare for leadership positions by gaining knowledge and understanding
of the policies, rules, procedures, and of the organization.
A) Practices
B) Functions
C) Objectives
D) All of the above
Answer: D
Page Ref: 4
Objective: To gain an understanding of the basic responsibilities of the supervisor
D.
Level: Basic
8) A successful supervisor is able to deal effectively with both the formal and the
organization.
H
A) Informal
B) Strategic
UB
C) Scientific
D) None of the above
Answer: A
Page Ref: 4
Objective: To become familiar with the supervisor‘s objectives
_S
Level: Basic
9) The best supervisors develop their abilities to train their employees to be efficient, effective
producers who gain satisfaction from their work. If the capacity for the role of a teacher is not
TU
developed, supervisors deprive themselves of a means of upgrading the service and ensuring
that the standards of performance in the organization are maintained through the training
process. Supervisors must carry out the training function in all types of settings. If
supervisors are to be an effective teacher, they must gain knowledge and understanding of
which of the following?
VI
A) The learning process
B) The effects of individual differences on learning
C) The neurotic factors involved in teaching
A?
D) Both A and B
Answer: D
Page Ref: 5
Objective: To gain an understanding of the basic responsibilities of the supervisor
?
Level: Intermediate
10) The skills of which of the below refers to the practice of confronting an employee with their
job performance record with the objective of finding ways to overcome deficiencies and
improve job performance?
A) Delegating
B) Disciplining
C) Coaching
Supervision of Police
Personnel, 10th edition
Author (s): Nathan F. Iannone, Marvin D. Iannone, Jeff Bernstein
D.
H UB
_S
TU
VI
A?
?
, Test Bank
Supervision of Police Personnel, 10e (Iannone)
Chapter 1 The Supervisor’s Role
1.1 Multiple Choice Questions
1) In modern administrative terminology, management denotes the process of directing and
controlling people and things so that organizational objectives can be accomplished. Which
of the following is part of the management process that best describes the act of overseeing
D.
people?
A) Leadership
B) Situational management
H
C) Decision-making
D) Supervision
UB
Answer: D
Page Ref: 1
Objective: To become acquainted with the supervisor‘s role
Level: Basic
_S
2) Which of the following is most correct?
A) Workers‘ performance and morale are more strongly influenced by their immediate
superior than by any other factor in their environment.
B) Workers‘ performance and morale are more strongly influenced by the Chief of Police
TU
than by any other factor in their environment.
C) Workers‘ performance and morale are more strongly influenced by the Mayor than by
any other factor in their environment.
D) Workers‘ performance and morale are more strongly influenced by the employment
VI
contract than by any other factor in their environment.
Answer: A
Page Ref: 1
Objective: To become acquainted with the supervisor‘s role
A?
Level: Intermediate
3) Supervisors must be able to help subordinates establish and achieve reasonable goals. They
must be able to provide solutions to many job-related problems of their subordinates and
provide them wise counsel and assurance in their personal and professional lives when the
?
need arises, recognizing that they will not all react the same when help is given. At times,
subordinates will misinterpret supervisors‘ motives and accuse them of meddling in their
affairs, yet their affairs are the concern of supervisors when which of the following is
affected?
A) Personal beliefs
B) An officer‘s performance
, C) Educational goals
D) All public posts on websites
Answer: B
Page Ref: 2
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
4) The interests of the management and the worker are identical in the long run. If there are
small differences between the two:
A) Effective supervisors should just ignore them.
D.
B) It‘s important to note that most small differences end up as grievances.
C) These small differences are usually hard to resolve.
D) They can easily be resolved by effective supervisors.
H
Answer: D
Page Ref: 3
UB
Objective: To become familiar with the supervisor‘s objectives
Level: Intermediate
5) Supervisors often find it difficult to reconcile the goals of management with the goals of the
employees and the sentiments of their social group. They are often torn between the loyalties
owed to both employees and management, but it is necessary to realize that the best interests
_S
of which of the following must prevail?
A) The employee
B) The union
TU
C) The organization
D) The squad
Answer: C
Page Ref: 3
VI
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
6) Supervisors should know how to make assignments, through the process of delegation. In
A?
delegating routine tasks to subordinates, expert supervisors will give subordinates sufficient
to match the responsibility they have imposed on them.
A) Personal power
B) Authority
?
C) Direction
D) Responsibility
Answer: B
Page Ref: 4
Objective: To gain an understanding of the basic responsibilities of the supervisor
Level: Basic
, 7) Supervisors should prepare for leadership positions by gaining knowledge and understanding
of the policies, rules, procedures, and of the organization.
A) Practices
B) Functions
C) Objectives
D) All of the above
Answer: D
Page Ref: 4
Objective: To gain an understanding of the basic responsibilities of the supervisor
D.
Level: Basic
8) A successful supervisor is able to deal effectively with both the formal and the
organization.
H
A) Informal
B) Strategic
UB
C) Scientific
D) None of the above
Answer: A
Page Ref: 4
Objective: To become familiar with the supervisor‘s objectives
_S
Level: Basic
9) The best supervisors develop their abilities to train their employees to be efficient, effective
producers who gain satisfaction from their work. If the capacity for the role of a teacher is not
TU
developed, supervisors deprive themselves of a means of upgrading the service and ensuring
that the standards of performance in the organization are maintained through the training
process. Supervisors must carry out the training function in all types of settings. If
supervisors are to be an effective teacher, they must gain knowledge and understanding of
which of the following?
VI
A) The learning process
B) The effects of individual differences on learning
C) The neurotic factors involved in teaching
A?
D) Both A and B
Answer: D
Page Ref: 5
Objective: To gain an understanding of the basic responsibilities of the supervisor
?
Level: Intermediate
10) The skills of which of the below refers to the practice of confronting an employee with their
job performance record with the objective of finding ways to overcome deficiencies and
improve job performance?
A) Delegating
B) Disciplining
C) Coaching
