IAHSS Supervisor - Third Addition Exam Questions
and Answers
/. What always stays constant regardless of where you work? - Answer-Change
/.What is the goal of managed care systems? - Answer-To control cost
/.Which category in the institutions organizational chart best describes line officers'
position? - Answer-Employee
/.What is the most important factor in being a security officer? - Answer-Honesty and
integrity
/.What does CMS stand for? - Answer-Centers for Medicare & Medicaid Services
/.What does FTE stand for? - Answer-Full Time Equivalent
/.What does HIPPA stand for? - Answer-Health Insurance Portability and Accountability
Act
/.Who makes most of the critical security decisions in the organization? - Answer-
Security Officer
/.For whom do supervisors advocate? - Answer-Employees and the organization
/.What the two distinct sides of a supervisor's work? - Answer-Personnel and tasks
/.What are three tasks assigned to a supervisor? - Answer-1) Documentation 2)
Scheduling and 3) Budget
/.What is the simple secret to keeping employees content? - Answer-Take care of the
little things
/.A good supervisor is one who can create _________________________ . - Answer-
Balance
/.What percentage of the security operating budget is allocated to labor and labor-
related costs? - Answer-More than 93%
/.A simple rule of that is what is for the team or _________________________ wins out
over what is good for the ________________________. - Answer-Organization....
individual
, /.Real recognition, given ____________________, makes an impact and helps build
individual as well as team morale. - Answer-Correctly
/.As a supervisor, you must recognize what various staff member are
_______________ at and then work to put them in situations where they can
____________________. - Answer-Good..... flourish
/.Documenting employee performance is an essential, ________________ process. -
Answer-Everyday
/.The schedule must, first, work for your ______________________ and, second, be
fair and equitable for your __________________________. - Answer-Organization.....
staff
/.Policies and procedures are written to __________________ the organization and the
officers. - Answer-Protect
/.Which of these is one of the most important activities that management has in dealing
with security personnel? - Answer-Communications
/.Which of the following is one of the benefits of recognizing employees? - Answer-
Promotes teamwork and appreciation
/.Which one of the following principles is not consistent with progressive discipline? -
Answer-Punitive actions
/.When administrating progressive discipline a supervisor must do what? - Answer-
Should always have a witness and document actions
/.What is the goal of employee relations? - Answer-Prevent and resolve employee
problems that are a product of or affect employee work situation.
/.What is the purpose of an appraisal? - Answer-Evaluate how each employee's
performance measures up to the requirements of the position.
/.What is progress discipline? - Answer-The process of applying escalating penalties for
repeated infractions.
/.What is a developmental appraisal? - Answer-Uses traditional appraisal components
and incorporates a structure of communication between the employee and
management.
/.If it is not documented, it did not ______________________ . - Answer-happen.
/.Which of the following describes the two basic categories of authority? - Answer-
Formal and Informal
and Answers
/. What always stays constant regardless of where you work? - Answer-Change
/.What is the goal of managed care systems? - Answer-To control cost
/.Which category in the institutions organizational chart best describes line officers'
position? - Answer-Employee
/.What is the most important factor in being a security officer? - Answer-Honesty and
integrity
/.What does CMS stand for? - Answer-Centers for Medicare & Medicaid Services
/.What does FTE stand for? - Answer-Full Time Equivalent
/.What does HIPPA stand for? - Answer-Health Insurance Portability and Accountability
Act
/.Who makes most of the critical security decisions in the organization? - Answer-
Security Officer
/.For whom do supervisors advocate? - Answer-Employees and the organization
/.What the two distinct sides of a supervisor's work? - Answer-Personnel and tasks
/.What are three tasks assigned to a supervisor? - Answer-1) Documentation 2)
Scheduling and 3) Budget
/.What is the simple secret to keeping employees content? - Answer-Take care of the
little things
/.A good supervisor is one who can create _________________________ . - Answer-
Balance
/.What percentage of the security operating budget is allocated to labor and labor-
related costs? - Answer-More than 93%
/.A simple rule of that is what is for the team or _________________________ wins out
over what is good for the ________________________. - Answer-Organization....
individual
, /.Real recognition, given ____________________, makes an impact and helps build
individual as well as team morale. - Answer-Correctly
/.As a supervisor, you must recognize what various staff member are
_______________ at and then work to put them in situations where they can
____________________. - Answer-Good..... flourish
/.Documenting employee performance is an essential, ________________ process. -
Answer-Everyday
/.The schedule must, first, work for your ______________________ and, second, be
fair and equitable for your __________________________. - Answer-Organization.....
staff
/.Policies and procedures are written to __________________ the organization and the
officers. - Answer-Protect
/.Which of these is one of the most important activities that management has in dealing
with security personnel? - Answer-Communications
/.Which of the following is one of the benefits of recognizing employees? - Answer-
Promotes teamwork and appreciation
/.Which one of the following principles is not consistent with progressive discipline? -
Answer-Punitive actions
/.When administrating progressive discipline a supervisor must do what? - Answer-
Should always have a witness and document actions
/.What is the goal of employee relations? - Answer-Prevent and resolve employee
problems that are a product of or affect employee work situation.
/.What is the purpose of an appraisal? - Answer-Evaluate how each employee's
performance measures up to the requirements of the position.
/.What is progress discipline? - Answer-The process of applying escalating penalties for
repeated infractions.
/.What is a developmental appraisal? - Answer-Uses traditional appraisal components
and incorporates a structure of communication between the employee and
management.
/.If it is not documented, it did not ______________________ . - Answer-happen.
/.Which of the following describes the two basic categories of authority? - Answer-
Formal and Informal
