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Exam (elaborations)

FRONT DESK REPRESENTATIVE EXAM 2025 QUESTIONS AND ANSWERS

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A follow up courtesy call should: - ANS Take place within 10 minutes of guest's move Active upselling techniques used during the reservation process includes: - ANS Describing the features and benefits of the more expensive rooms What should you do if you are unable to resolve a guest complaint? - ANS Apologize to the guest but explain that there is nothing you can do. What is an advance deposit? - ANS An amount equal to the amount of a night's charge that a guest pays in advance If you do not know a guest's name, you should: - ANS Use sir or ma'am until you find out his or her name. The standard non-discounted rate for a specific type of guest room is referred to as the ______ rate - ANS Rack When is it especially important for employees on duty to appear in uniform? - ANS Whenever they are in a public area What should you do if you encounter a guest in elevator? - ANS speak to the guest with respect as you would

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FRONT DESK REPRESENTATIVE

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FRONT DESK REPRESENTATIVE EXAM
2025 QUESTIONS AND ANSWERS



A follow up courtesy call should: - ANS Take place within 10 minutes of guest's move



Active upselling techniques used during the reservation process includes: - ANS Describing
the features and benefits of the more expensive rooms



What should you do if you are unable to resolve a guest complaint? - ANS Apologize to the
guest but explain that there is nothing you can do.



What is an advance deposit? - ANS An amount equal to the amount of a night's charge that a
guest pays in advance



If you do not know a guest's name, you should: - ANS Use sir or ma'am until you find out his
or her name.


The standard non-discounted rate for a specific type of guest room is referred to as the ______
rate - ANS Rack


When is it especially important for employees on duty to appear in uniform? -
ANS Whenever they are in a public area



What should you do if you encounter a guest in elevator? - ANS speak to the guest with
respect as you would anywhere else on the property


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  • front desk representative exam 2025 questions and
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