CHANGE MANAGEMENT WGU C721 QUESTIONS AND ANSWERS
(VERIFIED AND WELL DETAILED ANSWERS) LATEST UPDATE
2025/2026
Five elements that support management's effective attainment of organizational
goals - CORRECT ANSWERS - planning, organizing, directing, controlling
resources, and staffing
Define Management - CORRECT ANSWERS - the process of working with and
through people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to
high performance. - CORRECT ANSWERS - Management and Leadership
What are the traits of an effective change leader? - CORRECT ANSWERS - They
define themselves as a change leader, embrace risk instead of being adverse to risk
as part of the change process
Organizational Development - CORRECT ANSWERS - the practice of changing
people and organizations for positive growth
Change Management - CORRECT ANSWERS - encompasses approaches used
by business content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
Systems Theory - CORRECT ANSWERS - organizations are viewed as a total
system of interdependent subsystems with individual components that include
,people, technology, work, and culture all of which work together to respond to
external environmental changes such as competitors, customers, or government
regulations
Contingency theory - CORRECT ANSWERS - viewing organizational
dimensions (strategy, structure, people, work, rewards) as parts of a whole that fit
together. When one of these dimensions is out of sync with the others, issues
emerge
Long-Term Approach - CORRECT ANSWERS - focuses on lasting effects
through changes in cultural norms including interventions and alter attitudes,
behaviors, processes, knowledge, and structures
Top-down approach - CORRECT ANSWERS - seeks to gain top management
commitment and involvement in order to significantly affect intended changes.
Implemented throughout the organization.
Collaborative approach (pg 12) - CORRECT ANSWERS - involving
professionals who are affected by changes and who support the changes to the
organization
Analytical Approach - CORRECT ANSWERS - examines data, diagnoses present
problems, and motivates change to resolve issues. Accurate diagnostic skills are a
core competency of OD change agents
Facilitation approach - CORRECT ANSWERS - uses skilled dialogue and
discussion, listening, feedback when assisting professionals to identify weaknesses
and strengths of the organization: planning for change; managing the change
process; and implementing, coaching, and problem solving during the change
,Design approach - CORRECT ANSWERS - helps leaders and managers to
develop meaningful work climates where organizational members can accomplish
their goals in a healthy way
What constitutes an internal change? - CORRECT ANSWERS - Changes to an
organizations operating system
A formal subsystem consists of: (8 terms) - CORRECT ANSWERS - leadership,
strategy, management, goals, marketing, operations, technology, and structure
Type 1 error - CORRECT ANSWERS - happens when the environment is
actually stable, but the leaders and mangers perceive it as turbulent and proceed to
take unneeded actions to respond
Type 2 error - CORRECT ANSWERS - happens when leaders and managers
perceive the environment as stable when in actuality it is turbulent and they fail to
take the necessary actions thus threatening the survival of the organization
Developmental change - CORRECT ANSWERS - involves an improvement of
what already exists
Transitional change - CORRECT ANSWERS - consists of an implementation to
achieve a known desired state that is different from the existing one. Ex. Installing
a new technology system
, Transformational change - CORRECT ANSWERS - involves the emergence of a
new, unknown state for the organization. Ex. Changing the entire structure and
culture of an organization
Dunphy and Stace's Model four levels of change: Level 1 - CORRECT
ANSWERS - Fine-Tuning- This type of change involves an ongoing process of
matching and fitting an organization's strategy, structure, and processes with the
environment. Ex. Commitment to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - CORRECT
ANSWERS - Incremental Adjustment: Incremental adjustments are predictable
changes that evolve slowly and systematically at a constant rate over time within
the organization to fit the external environment. Ex. Modifying a mission statement
Dunphy and Stace's Model four levels of change: Level 3 - CORRECT
ANSWERS - Modular transformation: Organizational change is radical in this
type of change but is focused on subparts rather than on the entire organization.
For example: restructuring departments, changes in key executives responsibilities,
introducing new processes. Related to transitional change
Dunphy and Stace's Model four levels of change: Level 4 - CORRECT
ANSWERS - Corporate transformation: This type of change, like transformational
change in previous model, involves an radical shift in the business strategy and
changes in the vision, mission, culture, and systems. There is outside recruitment
of new executives. Most, if not all, of the internal systems and dimensions of an
organization are affected
Balogun and Hope-Hailey's Model
Horizontal Axis - CORRECT ANSWERS - End Result:
(VERIFIED AND WELL DETAILED ANSWERS) LATEST UPDATE
2025/2026
Five elements that support management's effective attainment of organizational
goals - CORRECT ANSWERS - planning, organizing, directing, controlling
resources, and staffing
Define Management - CORRECT ANSWERS - the process of working with and
through people to achieve organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to
high performance. - CORRECT ANSWERS - Management and Leadership
What are the traits of an effective change leader? - CORRECT ANSWERS - They
define themselves as a change leader, embrace risk instead of being adverse to risk
as part of the change process
Organizational Development - CORRECT ANSWERS - the practice of changing
people and organizations for positive growth
Change Management - CORRECT ANSWERS - encompasses approaches used
by business content and behavioral process specialists that assist leaders in moving
organizations from a present to future state
Systems Theory - CORRECT ANSWERS - organizations are viewed as a total
system of interdependent subsystems with individual components that include
,people, technology, work, and culture all of which work together to respond to
external environmental changes such as competitors, customers, or government
regulations
Contingency theory - CORRECT ANSWERS - viewing organizational
dimensions (strategy, structure, people, work, rewards) as parts of a whole that fit
together. When one of these dimensions is out of sync with the others, issues
emerge
Long-Term Approach - CORRECT ANSWERS - focuses on lasting effects
through changes in cultural norms including interventions and alter attitudes,
behaviors, processes, knowledge, and structures
Top-down approach - CORRECT ANSWERS - seeks to gain top management
commitment and involvement in order to significantly affect intended changes.
Implemented throughout the organization.
Collaborative approach (pg 12) - CORRECT ANSWERS - involving
professionals who are affected by changes and who support the changes to the
organization
Analytical Approach - CORRECT ANSWERS - examines data, diagnoses present
problems, and motivates change to resolve issues. Accurate diagnostic skills are a
core competency of OD change agents
Facilitation approach - CORRECT ANSWERS - uses skilled dialogue and
discussion, listening, feedback when assisting professionals to identify weaknesses
and strengths of the organization: planning for change; managing the change
process; and implementing, coaching, and problem solving during the change
,Design approach - CORRECT ANSWERS - helps leaders and managers to
develop meaningful work climates where organizational members can accomplish
their goals in a healthy way
What constitutes an internal change? - CORRECT ANSWERS - Changes to an
organizations operating system
A formal subsystem consists of: (8 terms) - CORRECT ANSWERS - leadership,
strategy, management, goals, marketing, operations, technology, and structure
Type 1 error - CORRECT ANSWERS - happens when the environment is
actually stable, but the leaders and mangers perceive it as turbulent and proceed to
take unneeded actions to respond
Type 2 error - CORRECT ANSWERS - happens when leaders and managers
perceive the environment as stable when in actuality it is turbulent and they fail to
take the necessary actions thus threatening the survival of the organization
Developmental change - CORRECT ANSWERS - involves an improvement of
what already exists
Transitional change - CORRECT ANSWERS - consists of an implementation to
achieve a known desired state that is different from the existing one. Ex. Installing
a new technology system
, Transformational change - CORRECT ANSWERS - involves the emergence of a
new, unknown state for the organization. Ex. Changing the entire structure and
culture of an organization
Dunphy and Stace's Model four levels of change: Level 1 - CORRECT
ANSWERS - Fine-Tuning- This type of change involves an ongoing process of
matching and fitting an organization's strategy, structure, and processes with the
environment. Ex. Commitment to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - CORRECT
ANSWERS - Incremental Adjustment: Incremental adjustments are predictable
changes that evolve slowly and systematically at a constant rate over time within
the organization to fit the external environment. Ex. Modifying a mission statement
Dunphy and Stace's Model four levels of change: Level 3 - CORRECT
ANSWERS - Modular transformation: Organizational change is radical in this
type of change but is focused on subparts rather than on the entire organization.
For example: restructuring departments, changes in key executives responsibilities,
introducing new processes. Related to transitional change
Dunphy and Stace's Model four levels of change: Level 4 - CORRECT
ANSWERS - Corporate transformation: This type of change, like transformational
change in previous model, involves an radical shift in the business strategy and
changes in the vision, mission, culture, and systems. There is outside recruitment
of new executives. Most, if not all, of the internal systems and dimensions of an
organization are affected
Balogun and Hope-Hailey's Model
Horizontal Axis - CORRECT ANSWERS - End Result:
