SERVICENOW HR CERTIFICATION EXAM PREP QUESTIONS AND
ANSWERS
When does a HR Template populates data? - CORRECT ANSWER✅✅✅After the Create a new Case
When is a client role assigned? - CORRECT ANSWER✅✅✅Automatically when an HR Profile is
created
When importing a new knowledge article, what date is used? - CORRECT ANSWER✅✅✅No date is
asked. Publish and valid dates are there
How many user criteria records can a knowledge base have? - CORRECT ANSWER✅✅✅Unlimited
What options are available in the Guided Setup category view? - CORRECT
ANSWER✅✅✅Configuration categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View - CORRECT ANSWER✅✅✅Start, skip,
mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - CORRECT ANSWER✅✅✅Because they
require a plugin to be activated
What options are available in the Guided Setup Configuration view? - CORRECT
ANSWER✅✅✅Shows lists, forms and properties
How many client roles are in the base instance? - CORRECT ANSWER✅✅✅Ten (five for core and five
for service portal)
How many condition client role rules are in the base instance? - CORRECT ANSWER✅✅✅Five
, How many client roles groups are in the base instance? - CORRECT ANSWER✅✅✅Two: HR
Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - CORRECT ANSWER✅✅✅Yes
If Knowledge base has no user criteria, articles within that KB are available to read/write - CORRECT
ANSWER✅✅✅all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for read only to - CORRECT
ANSWER✅✅✅All Users without roles
In base SN instance, for KB articles these options are visible - CORRECT ANSWER✅✅✅Can
contribute and can read; related lists need to be configured for Cannot contribute/read
Used to control which users can create, update and read Knowledge bases/articles - CORRECT
ANSWER✅✅✅User criteria records
If using digital signature (docusign), info is stored in HR Task as - CORRECT ANSWER✅✅✅A link to
the document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? - CORRECT ANSWER✅✅✅as an image
e-signature in base platform - CORRECT ANSWER✅✅✅Not a legally binding document; just
acknowledgement
HR Shared Services Activities - CORRECT ANSWER✅✅✅
Some SLA/Metrics used - CORRECT ANSWER✅✅✅Resolution times, first call resolution, create to
resolve duration, Open,
ANSWERS
When does a HR Template populates data? - CORRECT ANSWER✅✅✅After the Create a new Case
When is a client role assigned? - CORRECT ANSWER✅✅✅Automatically when an HR Profile is
created
When importing a new knowledge article, what date is used? - CORRECT ANSWER✅✅✅No date is
asked. Publish and valid dates are there
How many user criteria records can a knowledge base have? - CORRECT ANSWER✅✅✅Unlimited
What options are available in the Guided Setup category view? - CORRECT
ANSWER✅✅✅Configuration categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View - CORRECT ANSWER✅✅✅Start, skip,
mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - CORRECT ANSWER✅✅✅Because they
require a plugin to be activated
What options are available in the Guided Setup Configuration view? - CORRECT
ANSWER✅✅✅Shows lists, forms and properties
How many client roles are in the base instance? - CORRECT ANSWER✅✅✅Ten (five for core and five
for service portal)
How many condition client role rules are in the base instance? - CORRECT ANSWER✅✅✅Five
, How many client roles groups are in the base instance? - CORRECT ANSWER✅✅✅Two: HR
Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - CORRECT ANSWER✅✅✅Yes
If Knowledge base has no user criteria, articles within that KB are available to read/write - CORRECT
ANSWER✅✅✅all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for read only to - CORRECT
ANSWER✅✅✅All Users without roles
In base SN instance, for KB articles these options are visible - CORRECT ANSWER✅✅✅Can
contribute and can read; related lists need to be configured for Cannot contribute/read
Used to control which users can create, update and read Knowledge bases/articles - CORRECT
ANSWER✅✅✅User criteria records
If using digital signature (docusign), info is stored in HR Task as - CORRECT ANSWER✅✅✅A link to
the document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? - CORRECT ANSWER✅✅✅as an image
e-signature in base platform - CORRECT ANSWER✅✅✅Not a legally binding document; just
acknowledgement
HR Shared Services Activities - CORRECT ANSWER✅✅✅
Some SLA/Metrics used - CORRECT ANSWER✅✅✅Resolution times, first call resolution, create to
resolve duration, Open,
