LMSW EXAM UNIT 3; INTERVENTIONS WITH
CLIENTS/CLIENT SYSTEMS
universalization - ANSWER the generalization or normalization of
behaviour
clarification - ANSWER Reformulate the problem in a client's words to
make sure that the social worker is on the same wavelength
confrontation - ANSWER calling attention to something
interpretation - ANSWER pulling together patterns of behaviour to get a
new understanding
reframing/relabeling - ANSWER stating problem differently so a client
can see possible solutions
phases of intervention/treatment - ANSWER Engagement with
the client, Assessment of strengths and needs, Planning intervention
Intervention
Evaluation of efforts
Termination and anticipation of future needs
*also called the problem solving approach
stages of change - ANSWER precontemplation, contemplation,
preparation, action, maintenance, relapse
preparation stage of change - ANSWER experimenting with small
changes, collecting information about change
complete participant - ANSWER living the experience as a participant
participant as observer - ANSWER interacting with those who are
participating
observer as participant - ANSWER limited relationship with others
participating - primarily an observer
,complete observer - ANSWER removed from activity, observer only
active listening - ANSWER social workers are sitting up straight,
leaning towards client in relaxed/open manner
can include commenting on client's statements, asking open-ended q's,
making statements that show listening is occurring
use of silence - ANSWER shows acceptance of client's feelings,
promotes introspection or time to think about what has been learned
*very effective when used with client who is displaying a high degree of
emotion
questioning - ANSWER using open and closed ended formats to get
relevant information in a nonjudgmental manner
reflecting or validating - ANSWER show empathetic understanding of
clients' problems. Can assist clients in understanding negative thought
patterns
paraphrasing and clarifying - ANSWER rephrase what the client is
saying in order to join together information. Uses questioning,
paraphrasing, and restating to ensure full understanding of clients' ideas
and thoughts
reframing - ANSWER shows clients that there are different
perspectives and ideas that can help change negative thinking patterns
and promote change
genuineness - ANSWER listening to and communicating with clients
without distorting their messages, as well as being clear and concrete in
communications
positive regard - ANSWER ability to view client as being worthy of
caring about and as someone who as strengths and achievement
potential. usually communicated nonverbally
, stages of role play activity - ANSWER 1. preparation and explanation of
the activity
2. preparation of the activity
3. role playing
4. discussion or debriefing after the role play activity
benefits of using role play - ANSWER - teaches empathy and
understanding of different perspectives
- helps embed and clarify concepts
- raises interest in the topic
- improves communication
role modeling - ANSWER emphasizes the importance of learning from
observing and imitating and has been used successfully in helping
clients acquire new skills, works well combined with role-play and
reinforcement to produce lasting change
live modeling - ANSWER watching a real person perform the desired
behavior
symbolic modeling - ANSWER filmed or videotaped models
demonstrating the desired behavior.
can include self-modeling, where clients are video-taped performing the
behavior
participant modeling - ANSWER an individual models anxiety-evoking
behaviors for a client and then prompts the client to engage in the
behavior
covert modeling - ANSWER clients are asked to use their imagination,
visualizing a particular behavior as another describes the imaginary
situation in detail
coping v mastery model - ANSWER used in role modeling techniques
first model is shown as initially fearful and gradually becoming more
comfortable
second model shows no fear and is competent from the first
demonstration
CLIENTS/CLIENT SYSTEMS
universalization - ANSWER the generalization or normalization of
behaviour
clarification - ANSWER Reformulate the problem in a client's words to
make sure that the social worker is on the same wavelength
confrontation - ANSWER calling attention to something
interpretation - ANSWER pulling together patterns of behaviour to get a
new understanding
reframing/relabeling - ANSWER stating problem differently so a client
can see possible solutions
phases of intervention/treatment - ANSWER Engagement with
the client, Assessment of strengths and needs, Planning intervention
Intervention
Evaluation of efforts
Termination and anticipation of future needs
*also called the problem solving approach
stages of change - ANSWER precontemplation, contemplation,
preparation, action, maintenance, relapse
preparation stage of change - ANSWER experimenting with small
changes, collecting information about change
complete participant - ANSWER living the experience as a participant
participant as observer - ANSWER interacting with those who are
participating
observer as participant - ANSWER limited relationship with others
participating - primarily an observer
,complete observer - ANSWER removed from activity, observer only
active listening - ANSWER social workers are sitting up straight,
leaning towards client in relaxed/open manner
can include commenting on client's statements, asking open-ended q's,
making statements that show listening is occurring
use of silence - ANSWER shows acceptance of client's feelings,
promotes introspection or time to think about what has been learned
*very effective when used with client who is displaying a high degree of
emotion
questioning - ANSWER using open and closed ended formats to get
relevant information in a nonjudgmental manner
reflecting or validating - ANSWER show empathetic understanding of
clients' problems. Can assist clients in understanding negative thought
patterns
paraphrasing and clarifying - ANSWER rephrase what the client is
saying in order to join together information. Uses questioning,
paraphrasing, and restating to ensure full understanding of clients' ideas
and thoughts
reframing - ANSWER shows clients that there are different
perspectives and ideas that can help change negative thinking patterns
and promote change
genuineness - ANSWER listening to and communicating with clients
without distorting their messages, as well as being clear and concrete in
communications
positive regard - ANSWER ability to view client as being worthy of
caring about and as someone who as strengths and achievement
potential. usually communicated nonverbally
, stages of role play activity - ANSWER 1. preparation and explanation of
the activity
2. preparation of the activity
3. role playing
4. discussion or debriefing after the role play activity
benefits of using role play - ANSWER - teaches empathy and
understanding of different perspectives
- helps embed and clarify concepts
- raises interest in the topic
- improves communication
role modeling - ANSWER emphasizes the importance of learning from
observing and imitating and has been used successfully in helping
clients acquire new skills, works well combined with role-play and
reinforcement to produce lasting change
live modeling - ANSWER watching a real person perform the desired
behavior
symbolic modeling - ANSWER filmed or videotaped models
demonstrating the desired behavior.
can include self-modeling, where clients are video-taped performing the
behavior
participant modeling - ANSWER an individual models anxiety-evoking
behaviors for a client and then prompts the client to engage in the
behavior
covert modeling - ANSWER clients are asked to use their imagination,
visualizing a particular behavior as another describes the imaginary
situation in detail
coping v mastery model - ANSWER used in role modeling techniques
first model is shown as initially fearful and gradually becoming more
comfortable
second model shows no fear and is competent from the first
demonstration
