Massachusetts Funeral Director Jurisprudence
State Exam (Part 2) – Accurate Answers To All
Questions
Telephone Price Disclosures Correct Answer - Whenever an
individual telephones a funeral home and asks about the funeral
homes offerings or prices, *the funeral home must provide accurate
information in response to those inquires*. The funeral home is
prohibited by the Funeral Rule from refusing to give price
information over the telephone.
The funeral director cannot insist upon the called identifying himself
or herself as a condition to the disclosure of price information over
the telephone
-if a funeral director or trained staff member is not available to
provide the requested information, a message should be taken and
the called should be returned by the funeral director.
Misrepresentation Correct Answer - The Funeral Rule
prohibits misrepresentations in six specific area. In addition, the
Funeral rule has prescribed several mandatory disclosures (all of
which were discussed earlier) which the FTC believes are necessary
to prevent consumers from being misled in these areas.
(1) Embalming
(2) Caskets for Direct Cremation
(3) Outer Burial Containers
(4) Legal and Cemetery Requirements
(5) Preservative and Protective Claims
(6) Cash Advance Items
Misrepresentation: Embalming Correct Answer - The Rule
prohibit any misrepresentations regarding the legal necessity of
embalming. It is a violation if the funeral director fails to inform the
, consumer that embalming is not required by law, except in certain
special circumstances.
-Also a violation of the Funeral Rule to inform the consumers that
embalming is required for (1) Direct cremation (2) Direct burial or
immediate burial (3) if refrigeration is available and there is to be a
funeral with no viewing and there is a casket to be closed
Misrepresentation: Caskets for Direct Cremation Correct Answer -
The Rule prohibits a funeral director from representing that state or
local law requires a casket for direct cremation.
Additionally, if a funeral home offers direct cremation, it must make
available for direct cremation consumers alternative containers or
unfinished wood boxes
Misrepresentation: Outer Burial Containers Correct Answer -
It is a violation of the Funeral Rule to misrepresent that outer burial
containers are required by law when such is not the case. It is also a
violation if the Rule for the funeral home to fail to affirmatively
inform consumers that state law does not require outer burial
containers. This duty to affirmatively inform consumers is satisfied
by the printing of the required mandatory disclosure on the OBC
Price List
Misrepresentation: Legal and Cemetery Requirements Correct
Answer - The Funeral Rule provides a catchall prohibition
against any type of misrepresentation concerning legal or cemetery
requirements.
Additionally, funeral directors are required to list and describe on
the Statement of Funeral Goods and Services Selected any legal,
cemetery or crematory requirements that compel the consumer to
purchase any funeral good or service
State Exam (Part 2) – Accurate Answers To All
Questions
Telephone Price Disclosures Correct Answer - Whenever an
individual telephones a funeral home and asks about the funeral
homes offerings or prices, *the funeral home must provide accurate
information in response to those inquires*. The funeral home is
prohibited by the Funeral Rule from refusing to give price
information over the telephone.
The funeral director cannot insist upon the called identifying himself
or herself as a condition to the disclosure of price information over
the telephone
-if a funeral director or trained staff member is not available to
provide the requested information, a message should be taken and
the called should be returned by the funeral director.
Misrepresentation Correct Answer - The Funeral Rule
prohibits misrepresentations in six specific area. In addition, the
Funeral rule has prescribed several mandatory disclosures (all of
which were discussed earlier) which the FTC believes are necessary
to prevent consumers from being misled in these areas.
(1) Embalming
(2) Caskets for Direct Cremation
(3) Outer Burial Containers
(4) Legal and Cemetery Requirements
(5) Preservative and Protective Claims
(6) Cash Advance Items
Misrepresentation: Embalming Correct Answer - The Rule
prohibit any misrepresentations regarding the legal necessity of
embalming. It is a violation if the funeral director fails to inform the
, consumer that embalming is not required by law, except in certain
special circumstances.
-Also a violation of the Funeral Rule to inform the consumers that
embalming is required for (1) Direct cremation (2) Direct burial or
immediate burial (3) if refrigeration is available and there is to be a
funeral with no viewing and there is a casket to be closed
Misrepresentation: Caskets for Direct Cremation Correct Answer -
The Rule prohibits a funeral director from representing that state or
local law requires a casket for direct cremation.
Additionally, if a funeral home offers direct cremation, it must make
available for direct cremation consumers alternative containers or
unfinished wood boxes
Misrepresentation: Outer Burial Containers Correct Answer -
It is a violation of the Funeral Rule to misrepresent that outer burial
containers are required by law when such is not the case. It is also a
violation if the Rule for the funeral home to fail to affirmatively
inform consumers that state law does not require outer burial
containers. This duty to affirmatively inform consumers is satisfied
by the printing of the required mandatory disclosure on the OBC
Price List
Misrepresentation: Legal and Cemetery Requirements Correct
Answer - The Funeral Rule provides a catchall prohibition
against any type of misrepresentation concerning legal or cemetery
requirements.
Additionally, funeral directors are required to list and describe on
the Statement of Funeral Goods and Services Selected any legal,
cemetery or crematory requirements that compel the consumer to
purchase any funeral good or service
